the bus stop to the airport is 2 minutes walk from the hotel

Nothing

Terrible experience. Walked out after 10 minutes. Don't ruin your holiday by booking to stay here. Location is great but unfortunately that's the only good thing. Paid nearly £400 for 4 nights. Its not a 3 star its a 1 star hotel that's dirty, falling apart and with rude staff who when we spoke to them about the dirty bad smell that gets stuckin your throat, stains on sheets, broken door handles, mould and dirt in shower room head boards peeling and flaked all over the pillows, bed sinking to the floor, shutter lock broken.... the list went on. They didn't care, its in un habitable condition. We asked for a full refund as we would need to find somewhere else to stay but they just laughed and said no then ushered us out the entrance then closed the door behind us. We booked with booking.com and have tried to resolve this but no joy. They needed to talk to the hotel to confirm what we have said and didn't end up staying but the hotel has refused to talk to booking.com and has hung up on them everytime they call. Everything was terrible. Don't ruin your holiday by booking here. The pictures on the site are old and don't show how it is today

Comfy bed. Convenient location. Rooftop balcony.

Need. Bath rug and counter space for toiletries. Hooks. Had to put clothes down on floor to get from shower to towel. Get rid of the shower mold.

Amazing steps from The Leaning Tower of Pisa

The room was a little small

Hotel's location is only meters from Piazza dei Miracoli

The room was just not up to any standard. Dangerous: light plugs within wet areas and the shower box. All finishes were scrapping off. Unpracticable room, could not walk around.

Just meters from perimeter wall of Piazza dei Miracoli. The Battistero could actually be seen from the internal terrace.

Disappointing at all levels. No sound insulation whatsoever from internal hotel distribution corridor. No sound insulation whatsoever from adjoining rooms. No sound insulation whatsoever from outside street activity and morning waste collection etc. No working air conditioning. Could not operate windows shutter. All finishes scrapping off. Dust all around. Not able to walk around the room, as bed to wall distance was no more than 200mm. Lacking in cleaningness. Dangerous electrical solutions as Electrical plughs within shower box and hairdryier plug unplugged to main mirroe and washbasin.

Location

Rooms need more cleaning, especially the bathroom.

It has a super location.

you could hear everything from the room next to you

It is definitely a hostel not a hotel. Just near the Tower complex. They offered a complementary breakfast, like a cold/ hot drink & a puff pastry, but in 2 of the 3 mornings, the confectionery near the hotel was closed. Only African staff at the reception, very kind ppl. I CI after midnight with a receptionist that was wearing a cap with Marij...ana and I'm convinced that wasn t randomly:)) They came to clean the room every day. Unexpected, the towels were very white and clean. They have a terace as well.

The room has only a skylight and is very dark. The light bulb must always be kept on. The good part is that you wake up with pigeons at window:)). Narrow space, many dirty spots around the room because need a bit of refurbishment.

I have checked in on 31 december 2022 and checked out on 3 january 2023. The most amazing thing is that the Hotel Il Giardino it’s like 20 meters away from the Pisa Duomo (Pisa tour, Baptistery, etc) The second good thing is that you have a lot of restaurants literally attached to the Hotel (McDonalds and Posto - a local authentic italian brasserie) and a lot of stalls where they are selling souvenirs. The old city center its like 5 minutes away by foot where you have a lot of restaurants with AMAZING ITALIAN FOOD! The third amazing thing is that you have a bus station literally over the street, you just have to go outside the hotel and just cross the street on the other side. The staff was absolutely amazing and very friendly :) By the way, at the first floor you have a very nice terrace where you can stay and relax having a little brunch.

The most unpleasant thing was that I had the toilet and the shower in the same room together and the bed for the single room which was very little for a tall man like me (i am 200 centimeters tall) so it was a little hard for me to sleep in it but overall was nice. if younare a very very sensitive person you will hear many noises but for me everything was ok. I can’t say that noises disturbed in a bad way my staying :)

In a good location to the leaning tower, not good location to all the noise from the market outside the hotel.

Located beside a market which plays music at a very loud volume between the hours of 7am and 11pm. And you will be woken up by scraping metal chairs and people shouting anytime after 3am - BRING EARPLUGS. the only reason we were able to get a decent sleep was after we bought earplugs at a local shop. you get what you pay for really. Room was very average, on the small side although paid more for a larger room and bed. You have just enough room to walk around the bed. Behind the bed (was around a 10inch gap between the bed and the wall) was a very thick layer of dust and wrappers. The bathroom was also average (maybe less so). The shower was a little mouldy and cannot regulate its temperature. The hairdryer provided was useless. No bath matt was provided so you have to be very careful walking over the tiles. Dont think the cleaners really cleaned anything other than making the bed. Even then, the bed sheets we were given had dark brown stains on them. Would highly recommend you pay a little extra to stay elsewhere.

It was the idea place, the staff are amazing and helpful thank you for the stay!

The staff are very friendly. The location is superb, 2min walking to the Tower of Pisa, that has many restaurants around. Easy coming and go. Nothing to complain. Simple hotel but all in all I totally recommend.

Nothing.

Location is absolutely phenomenal. We loved easy access to most touristic points of Pisa. Staff is friendly and hotel is generally well managed. Cool patio available : )

Rooms could use a better cleaning maintenance. If rooms and bathrooms would be kept a bit cleaner - hotel would be nearly perfect.

Location

Staff didn't attended to screaming kids running down the hallways at 12/1am Place is falling apart Shower room below basic

The location excellent , nice roof terrace and the staff are polite and are friendly enough.

The rooms are tiny.. mine had no windows, very tired looking, pillow was so flat that I might as well have used an empty pillowcase, the bar that they advertise was never open, they advertise that the suitcases will be brought to the room but didn't do it , bed is tiny and short (and I'm only1.74m tall, moldy in some parts of the room.

the location is fantastic for the Pisa tourist sites, the staff were helpful & friendly

room was quite warm, only way to cool was to open the window, which allowed mosquitoes & noise in. Walls are quite thin, can hear any noises from surrounding rooms & outside. outside area was closed when I was there, which forced to stay in room

Not everything went great -- the place is really old and some things broke down. But I think I deserves a far better rating than it has. First of all, the place IS clean. Again, it has not been refurbished in a while, but what can be cleaned, was cleaned very well. The staff seemed to be somewhat stressed and rather short in their communication style, but when needed, they were helpful and correct. The location is absolutely fantastic (right at the Tower), and I was not bothered even by the market under my window. I found it rather charming. Overall -- great value for money!

Even though it is apparent, that some guests are not that easy to handle, I think the staff should be a bit more cheerful and welcoming. Also, it would be nice to have a short note, that the air conditioner is controlled directly, and not over the wall panel. I was a bit confused.