Ein sehr angenehmer Aufenthalt im Hotel. Das Personal war sehr freundlich und hilfsbereit. Das Zimmer war gut eingerichtet, sehr geräumig und sauber. Aufgrund der guten Matratzen war der Schlaf sehr gut. Das Essen im Restaurant war geschmacklich und preislich sehr gut. Ein umfangreiches Frühstücksbuffet wurde angeboten, das nichts zu wünschen übrig ließ.

Leider gibt es keinen Lift im Haus. Den 1. bzw. 2. Stock erreicht man nur über eine steile Treppe. Dies ist für ältere Gäste oder Gäste mit Einschränkungen schwierig.

Een prima tussenstop voor ons: schoon hotel met mogelijkheid 's avonds wat te eten en een uitgebreid ontbijtbuffet in de ochtend en parkeren voor de deur. Schone kamer al was airco het wel compleet gemaakt op een warme zomeravond.

Minimale overlast van de weg voor het hotel, zelfs met de ramen open al hadden wij de pech dat de tegenovergelegen vrijwillige brandweer 's avonds moest uitrukken, maar daar kan hotel uiteraard niets aan doen.

Clean, good facilities, nice breakfast, and good coffee

The breakfast was amazing and the service was excellent. I'm unhappy with my personal experience because of the way we were treated.

Hotel Alpenglück After a recent stay in this hotel here is our feedback. First, the hotel is very nice. The renovations are very well done, the rooms spacious and clean, and the breakfast was wonderful. However, the entire stay was ruined by one member of the staff. I will say everyone in the hotel was nice, helpful, and friendly. But the manager, Frau Ute Lohmann, was very unfriendly from the very beginning. She wasn’t willing to listen, and she gave us information that was simply not true. 1. We booked through booking.com because it was easy. There were a lot of choices in the area, but this place stood out because it was beautiful and well-located. I reserved two rooms for a total of 4 people. I noticed that there were no accessible rooms, so I contacted the hotel in writing and asked if I could get one on a lower floor without a lot of stairs. The answer was yes, so I then called the hotel and spoke to a man and asked how many stairs were there to the first-floor room. His answer was that there were only a few. This was not true, there were 19 steps to our room up a steep staircase. The handrail ended before the start of the bottom stair and did not go all the way to the top of the highest stair. This made it very difficult for me to hold on and I almost fell twice. My husband rescued me. 2. My husband spoke to Frau Lohmann about the shower because we had requested a walk-in shower. It was and easy to access. However, she told him that she had a person in a wheelchair use it – how can this possibly be true? How did they get a wheelchair up all of those stairs? 3. There was no television or Wi-Fi as advertised. We asked for a discount from Frau Lohmann and were told absolutely not in a very unfriendly manner. She claimed to be a businesswoman who didn’t want to lose money. If I don’t get the advertised services, I expect to get a discount. 4. The lights in our bedroom didn’t work. We were told that an electrician couldn't fix it. 5. I have more!

the friendliness of the staff

having to climb up the stairs - slightly impaired walking on my part

The location is excellent, close to several attractions. The room was spotless clean and very spacious, coffee and tea included, even snacks for dogs :) Parking right in front of the hotel and great dinner options served at the hotel´s terrace.

You can hear every noise coming from the hallway, especially when children are running up and down the stairs. Also, we had an unpleasant experience during breakfast. Apparently you cannot sit wherever you like, which no one told us at the reception or when entering the breakfast room. We had to move to a table assigned to our room and a passive aggressive staff member acted as if it was our fault that we didn´t know that.

Quiet location, views, food, service, beautiful terrace

The staff was very courteous and efficient, the room was very clean, but the mattresses were quite worn.

Hotels in this area are quite pricey. The food was okay, the Knödel were somewhat stale. The beer, though, was excellent.