Hotel grounds were good and spar was clean. Comfy bed

Paid for an upgraded room …2 of the 4 blinds in room broken. Radiator could not be turned off Tea making facilities had no plug to go into where it was positioned, so had to unplug an item in another area of room to make a drink. Coffee machine was too small to fit the cups in room. Layout of room poorly thought out .

Bardzo ładny ogród

Zepsuty elektryczny grzejnik w pokoju

Good location, nice grounds and bar.

Overpriced drinks at hotel bar

The location, food and customer service

The cleanliness and overall condition of the room

Traditional property. Lovely setting and good rooms. Exceptional staff who were very kind

Nice room, good food. Gym on site

Lukewarm water to shower in the evening and then no hot water in the morning. Tv wouldn’t switch on.

The only experience which was pleasant was having Kevin serve us at dinner and then again for afternoon tea the following day. All other staff were rude and unpleasant.

Unfortunately, the overall hospitality at the hotel was very poor. The welcome was very rude firstly I was told I didn't make the correct booking and only booked 1 room instead of 2, however the check-in lady didn’t realise it was all under one name. Secondly, there was no assistance on taking luggage to the rooms. In the rooms we had no slippers or dressing robes which was a surprise for a spa hotel! At dinner the vegan option ran out very quickly and there was no accommodation in creating something else that was vegan friendly. Breakfast staff were incredibly rude. No attentiveness and when I ask about ordering vegan sausages I was rudely spoken to and staff seemed annoyed that I even asked. Our booking afternoon tea was disappointing as we waited 15 minutes in a dirty room where tables had not been cleaned. I went to reception to request to be served as no one had seated us, come to us or even taken an order. The spa was dirty and the pool had locks of hair at the side. For the price of the hotel I was extremely disappointed and mostly shocked with the staff and their attitude. I wouldn’t recommend to stay.

Felt like I stepped back in time, stunning location! Close to Shrewsbury for easy road links and Wem where I was visiting a friend. Character of the building.

The bathroom door didn't close or lock properly.

Areal und Lage gut

Schimmel im Bad, kein Lift, keine Unterstützung bei Gepäck , Schwimmbad geschlossen wg. Renovierung vom 6.6. - Ende Juli . Unser Aufenthalt am 30.6./1.7. Nachricht über die Schließung des Pools jedoch erst am 27.06. Keine. Möglichkeit, entsprechendes Hotel zu suchen. Ein Schelm, wer Böses dabei denkt!!!!

Welcome by front desk staff in hotel & spa areas. Large rooms, clean & comfortable.

Rooms a little tired. Majority of staff v friendly.- some breakfast room staff not so.

Grounds are beautiful Lovely, atmospheric rooms. Lovely staff. The oak restaurant is really good, wonderful ambience and service and lovely food.

The food in the bar was disappointing.

Nice location. Food was great. Staff were very helpfull

Food was abit expensive in the main restaurant but abit cheaperin the bar area. The health suit was really nice apart from the water in the swimming pool was very dirty and could have been cleaned. No entertainment in the evenings . A singer on the Saturday evening would have been good just to keep the guest in the bar area

Loved the spa

The parking was a little tricky because there were coaches taking up a large space so nobody could really park up at the stables.

Staff were excellent, stunning hotel, and they were so accommodating for our German shepherd, really good service and the food was great too

Nothing

Location was great and the staff we dealt with were lovely. The outside of the hotel was beautiful and the gardens were pretty.

When we checked in we were told that we needed to pay a deposit, which wasn't advertised anywhere before we arrived. The woman at reception charged £140 to my card for a £116 booking, not just a pre authorisation, full £140 payment. Got to our room, which was meant to be a superior twin, but didn't have the seating area we were supposed to get, the window was stuck closed and it was boiling hot. Luckily we found a fan. The spa... Wasn't really great. One side of the pool was closed off for children's swimming lessons, which isn't exactly relaxing as a spa should be. We briefly used the hot tub but there was dirty marks round the sides so we didn't stay long. Our towels were also dirty, some lightbulbs didn't work and every single door near us slammed super loud.

Nice location and the rooms were comfortable and well equipped

The breakfast was not great with the food already being very depleted an hour before the end of service, with replenishments being slow and in some cases non-existent.

Staff in main good, plus breakfast.

Room not cleaned properly from previous guest including ballon’s in room from previous guests. Reception did phone back, which meant not able to book restaurant.

Room and facilities

The price for a dash of lime

Clean, friendly, welcoming atmosphere

N/A

good room

very satisfied

Location

Lay out of building , the room wasn’t anything like the pictures dated ,smelt musky , toilet made horrible long noise after flushing , bathroom was tatty

Dirty, old, tired!

The carpets are disgusting! Don’t stay here with a young child. The swimming pool was absolutely freezing. The entrance door to the side building we were in had a broken door so there was no security door so anyone could walk in and out. We queued for over 30mins just to check in. The food is poor and over priced. Do not book here. Shocking service too

The grounds were beautiful really nice location

The old feel and the history

Beautiful building and gardens. Close to Shrewsbury and road network to easily access other places of interest. Comfortable, spacious rooms.

Friendly and professional staff, fabulous room. The location and grounds. The bed in the suite was amazing ! Large and very comfortable.

The breakfast. Hot items not replenished quickly with people having to wait. Assume the black pudding had run out as this wasn’t refilled. Bacon and sausage looked like they needed more cooking as very pale with little colour which was off putting.

Well appointed, clean, friendly, good location.

No supper reservations available sadly, and no time to use the spa on this visit.

Beautiful building and grounds. Good food and friendly staff.

The property was lovely with original features, updated where need with modern looks to rooms etc. The grounds were kept tidy, clean and pretty to view with the pleasure of admiring the local sheep who made a delightful appearance.

There was nothing not to like about the property.

Large spacious room for us with a 20 month old boy. Room was immaculate and it was freshened up every day. Swimming pool- spa and gym facilities were good Breakfast excellent and lady who served us on 4 mornings during our stay made us feel welcome and was professional and friendly While trying to occupy my little boy, lady at hotel kindly gave him a balloon which really made his day.

Small things like: Not enough coat hangers No cups for water in gym- due to delay in delivery Gym not opening til 8am on weekends

The breakfast was lovely, however we had dogs and there were no tables set up in the bar. Every day I had to ask then it was 3 or 4 trips backwards and forwards to get food etc

Pillows were very hard. There was no pool or wifibon second day I would imagine due to power cut

It was a beautiful hotel and we had a wonderful stay. Would definitely return.

Couple of the staff were unacomidating