Ground floor setting is great

No shower gel. Mattress was sagging. Tv channels were fussy.

The location is great and the bar has a good feel to it.

This is the second time I have stayed at the Penta in Reading and been completely disappointed with the standard of the room. The room was dirty and looked like it hadn't been touched in 10 years. I was exhausted when I checked in and didn't really notice the standard of the room until I woke the following day. Chipped paint work, cracked walls, broken aircon, damaged and dirty furniture. I did speak to the receptionist on the way out but she wasn't to interested and referred me to the general manager. Not really what I'd expect from a Penta property.

It’s central, modern and comfortable. The staff are friendly and there’s a decent bar and restaurant on the ground floor.

Central and very clean with relaxed modern feel

Nothing

Good sports theme - table tennis, darts, tv sport, table football etc. Good location - very central for shopping and tourist spots. Exceptionally quiet room, away from the main road. Particularly comfortable bed with nice pillows. Excellent breakfast.

Didn't fancy the evening fare so went to Prezzo in town instead - I was hoping for a more formal set-up with waiter/waitress service. This was the worst thing. Receptionist (young, slight, blond, not British) said she couldn't order a taxi to bring me back from the theatre that night - I had to go out and track down a taxi driver myself! But she was pleasant otherwise!

Location was excellent. Staff at reception exceeded all expectations. They were amazing. Breakfast buffet was not refilled & removed before 10am, the stated finish time.

Nothing at all as did not stay at the hotel due to safety concerns - stayed somewhere else instead but was billed in full.

Booked this location for overnight as was going to meet friends at Regatta. Was advised by all friends that the location was not safe for a woman at night. Requested cancellation for safety concerns and was told to request through booking dot com. Did this and hotel did not respond. Contacted hotel again and no response.

Staff were really nice and friendly. There was an incident that occurred which wasn't the staffs fault but they were very apologetic and acted quickly. The other couple of issues we had staff helped us sort

I have stayed in the property before and one of the reasons I stayed again was because they had chrome cast on the tvs which works for me as I don't watch a lot of day time tv. When we got into the room we found that chrome cast was not working. After we spoke to a member of staff they said it was an issue on their end not the hotels. Nowhere was it advertised saying they are unable to provide this and if it was I probably would have found somewhere different to stay. All the bedding was disgusting. The pillows had lots of yellow stains on and so did the duvet. The bed sheet was ripped in the corner. One of the mugs in the room, which we did not use, was stained. The shower was awful. There was no pressure to it whatsoever. The plug to stop the water going down the drain in the basin would get stuck every time you shut it and would have to attempt to force it open.