Staff very pleasant and welcoming from the minute we arrived till the minute we left ,room spotless restaurant and bar staff excellent and food delicious

Nothing

The food was excellent. The room was fairly dark at night (thankfully no flashing lights, etc). Very convenient for the beach. Staff were friendly and helpful. Parking very convenient.

It was not a particularly relaxing stay. There was a very noisy air con unit or something similar outside our window which never ceased making a horrible noise, not even at night, punctuated only by changes in pitch. Very annoying. Shortly after we arrived and after my partner had stepped out of the shower, the fire alarm went off, apparently because someone was celebrating a birthday. Hmm. We were disappointed not to have a bath. The photo gallery is misleading in this respect. 6 out of the 7 photos of interiors of various bathrooms clearly show a bath. Only one teaspoon was offered with our tea and coffee making station - for two people - it just seemed really stingy. I had to dig around and find a spork that I carry with me. And only one sachet of hot chocolate - again, for 2 people.

Location

Property and facilities

Room, breakfast staff all very good, comfortable, and I got a good B&B rate so very good value for money for the quality of the hotel. I liked that there was a leisure club with pool, gym, sauna, steam room.

The leisure club is a little down at heel and could do with some renovation, the jacuzzi was out of operation. I spoke to another regular user and he said they do have plans for renovation. There is a policy of not allowing water on the hot rocks of the sauna for safety reasons and this is not how a proper Finish sauna should work. I spoke to the leisure club staff and they said they had had a problem with people putting essential oils on it and so had put up signs not to put anything on it at all. I think this is extreme - 'small scoops of water only' could be better - and provide a bucket and ladle for that would have improved the sauna experience.

The room was really comfortable although I would have liked a bath. Wish we'd booked earlier for dinner as we couldn't eat til 8 but it was worth it, as was breakfast.

Bath in the room

Clean spacious comfortable room. Great location to enjoy Ayrshire. Very good restaurant. Good value for money. Lovely breakfast. I hate when breakfast plates are jammed full. Very daunting when you wouldn’t normally have a cooked breakfast. The portions were very just right. Fantastic bathroom. A whole family could fit in the bath.

Lumpy pillows. They really spoilt my night sleep. As well as the room I was in. Described as family room on line. Which wasn’t the room I viewed, was troubled by a constant hum of what I think was a boiler.

Location and near to town centre

Comfortable central and yes would benefit from some upgrading didn’t think it was worth the money we paid. (If upgraded would still consider it)

The room was great.

The food was not good. I had dinner & breakfast at the Fairfield.