Central location staff very friendly food and drink good comfy rooms and surroundings in hotel

Cudnt fault it

Great large room. Spacious with good seating. Breakfast good. Location great in town. Very friendly and helpful staff.

Croissants ran out on both days!

Close to shops

Stair to door not great for anyone with walking stick

Plenty of choice.

Lack of tea ,coffee in room.

A rather dates building showing its age, but decently presented inside. It's central location and car park were appreciated and we were very surprised and pleased with the size of our bedroom which had panoramic views across the town to the Isle of Arran. As a Privilege room we had bottled water, slippers and bathrobes. Breakfast was standard buffet which was adequate.

At breakfast, despite plenty staff, the clearing of tables was spasmodic, especially on the side sections of the restaurant. Similarly, more checks were needed to replenish starter buffet items.

Convenient location

Nothing

Staff extremely friendly. Good standard of cleaning even though place was a little tired.

Corridors a little dated but rooms upgraded so all in all ok.

Great location in the town and helpful staff woth convenient parking. Great rooms.

Nothing they cancelled less than 24 hours before our stay. Apparently this is a common occurrence and happened to everyone I knew that was coming to a family wedding. DONT BOOK HERE UNLESS YOU LIKE TO GET MOVED AT THE LAST MINUTE

Room very nice,but freshly painted windowsill and skirting which was still wet when we arrived my husband put his hand on it cause we didnt know and the smell of paint meant we had to sleep with the window open all night

not enough tea and coffee provided,had to ask at reception for more

Room, location and ease of use

Sarah on reception was welcoming, helpful, and most informative

Nothing - an excellent stay

it was nice

nothing

great location freindly staff and excellent breakfast

cudnt fault it

cancelled our booking the day of arrival and put us in a hotel further away as 2 of our party had mobility problems it was too far to walk into Ayr, booked this hotel as we’ve bn a few times before and like the location and it has a lift, the other hotel had flights of stairs no lift spent hours on the phone to mercure communication was appalling and as we were already in Ayr were basically stranded my friend had to carry his wife up the stairs and had to leave the next morning due to mobility issue we were in Ayr for events which we had bought tickets for and to meet other friends our whole wknd was a waste of time and money… locals say this hotel is famous for letting people down!!

The room was clean Staff were friendly went out of way if help was needed Location was easily found

We didn't book for breakfast or dinner and neither was offered when we checked in

we didn’t get to stay in the Mercure and were shipped out to a hotel that was a mile from the town centre. When you get a phone call while travelling to the Mercure to tell you that this is happening it is too late to make alternative arrangements. The whole point of booking the Mercure was to be in walking distance of bars restaurants etc.

The distance from the town centre and the fact that it certainly isn’t 4 star

big comfy bed!

no biscuits in the room charged £3 per night to park in a totally unsecured ‘car park’

Room was spacious good bath and shower comfy bed

Location and staff attention very good

Disappointed the pool and jacuzzi wasn't available