The Concierge Manager Bayan and the the Transport Manager Ashwaq were brilliant. Bayan was supportive and helped with every small and big queries and also soothed the tension with the duty manager on 28 September 2024 who unnecessarily was rude. Ashwaq was helpful in arranging the car for tours. She also gave tips on local issues and markets. The cleaning staff were fantastic and had eye for details in their work. The breakfast restaurant was great and tried to provide variety in breakfast every morning.

The breakfast tables should be cleared only after guests leave or they should put a notification that they would start to clear the breakfast tables at 1000 am. Otherwise, one may feel unwelcome to be sitting in a breakfast room when the tables are being cleared.

Very good location

Reception staff has to be more pleasant

Everything

All was great

Location is great, literally steps from the Mosque. The breakfast options are good.

Old, it’s really showing its age but they’re in the process of renovating. Maybe not worth the price until then. Also we called two times to get the bathroom cleaned ( right after we checked in, even before using it) but no one came even after waiting for half an hour, so we had to switch rooms, which took another half hour.

المكان نظيف جدا ، والغرف واسعه جدا والخدمة رائعه جدا جدا وسرعة الاستجابه على المكالمات وتسهيل الاجراءات وكذلك اطلالات على الحرم المدني وقرب الفندق من بوابة النساء وتوفر جميع المرافق والخدمات بالقرب من الفندق ولا ننسى حسن الاستقبال من جميع العاملين بالفندق وبشاشة الوجه شكرا لكم جميعا

the location

old furniture , very tired room , consider expensive with how old and over used room , we had a very bad service during check-in

generally, the hotel was very good except for behavioral issues a head of travelling to Medinah where someone called us to say do not arrive before 16:00 although our arrival was a late one anyway. we think this is inappropriate from such a top hotel and i am writing that hoping the hotel will look into such "policy" i booked the room with dinner which was OK however looking at the value of money the dinner was not top.

To mention good things, Mr. Sayyed of the breakfast buffet was very helpful and deserves to be named with great appreciation. Also, the reception gentleman at arrival was very polite and helpful.

Prime location within the courtyard of the Prophet's Mosque, offering a magnificent view of the Haram and conveniently located near the women's entrance. The breakfast buffet offers a good variety, and the staff is courteous and accommodating. The lobby is nice, and there are separate elevators for VIP visitors.

A bit outdated, though there was a notice in the hotel lobby indicating that a renovation project is in the works.

Was great in every single detail , one of the best ever

We did like everything in the hotel

قربها من المسجد النبوي

الأثاث قديم / الغرفة ليست بمستوى 5 نجوم كانها شقة مفروشة / رائحة دورة المياة / الخدمة بطيئة جدا

Location was great , good not bad

Rooms not big enough , just beds, no space to relax

1- قرب المسجد النبوي 2- سرعة تسجيل الدخول والخدمة

1- حمامات طراز قديم نوعاً ما

exceptional, restaurant needs more tables. Breakfast is amazing, but dinner needs more varieties.

nothing

Everything was perfect as usual

Everything

Nothing

So close to Haram

Showers not good couldn't make it warm water Toilet so old fashioned

the food

the room was too cold despite the AC off

قريب من الحرم النبوي ( خاصة باب النساء ) الجودة في الإدارة والإتقان في العمل ..النظافة .. المطعم .. الترحيب والتيسيير

يحتاج تجديد .. في الاثاث والموكيت .. وملحقات الغرفة

Only Location Next to Masjed.

Rude staff Especially the Lady who checked us in the Reception. Total ignorance & Neglecting when the saw we are Elderly gusts. We paid for a Room with city View & they fave us Just Standard Room Saying (you should have booked directly with the Hotel )😡 I sent a massage to request a Room Change and Nobody Cared.

قرب الفندق من الحرم و التعامل الراقي من قبل الإدارة

لا شي

I like the location

Taking care of guests, asking about needs, and fulfilling requests

The rooms need renovation and the cleanliness is very average

أهل المدينه الكرماء الموظفين اللطفاء اهل كرم ووفاء

فقط المطعم محتاج شويه تنظيم

Excellent and courteous staff specially front desk Manager Mashaer, location, cleanliness, food, and amenities were all great.

Nothing

Proximity to mosque

Nothing

Food was very good

There was smoking smell at the first room then the second two days they moved us to another room upon our request

The Location was perfect close to HARAM.

Restaurant was below standard, Restaurant staff were not qualified enough.

I loved the location , the hotel atmosphere and the food

The hotel is tired needs lift up . Also there is no lobby

الخدمة ممتازة وتعامل الموظفين والموقع

السرير مو مريح ابدا قاسي ولا يناسب فئة الخمس نجوم الحمام ما كان نظيف والدولاب اللي فيه الشاي مو نظيف والغلاية كمان مو نظيف

Attentive staff and location near Masjid. I would like to thank Mr. Eshaque Miah for his warm welcome when we arrived.

The room didn't have sound proof you can hear people outside.

كل شيء

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