The hotel does not meet 5* standards as this must have been a 4* previously. The rooms are tight and amenities aren't great Lack of breakfast selection. Fixtures and fittings were poor we moved rooms the first night due to a faulty air conditioner that was loud and would not change it's temp or speed. Second room, the bathtub was blocked and had to call out the engineer

Tight room, poor quality fixtures, broken light switches No walk in shower which should be present for 5* Escalator to reach the reception as soon as you walk in it's not welcoming like a hotel should be

Nearness to masjid e nabwi n spacious room with great view

Only one staff and could not coordinate on phone with them as i was running late

الفندق نظيف من جميع النواحي ، الموظفين خدومين ويساعدوا الزوار الساكنين ، القهوة السعوديه والتمر متوفر شبه طوال اليوم ، الشيء الوحيد بعده عن مصلى النساء

البعد عن مصلى النساء ، خدمات المطاعم والمقاهي غيرمتوفرة

Location Cleanliness Facilities

AC temperature: It was cold, couldn't raise temperature beyond 24⁰C.

Need prov restaurant service

الاستقبال والموظفين كانوا مرحبين و سريعين الخدمه نظافة المكان 10 /10 إطلالة كانت جميلة

بُعد الفندق عن بوابة النساء

I’d like to thank Miss/Aml from the customer service for her kindness

Staff very friendly

قريب من الحرم والمحلات والأسواق

L’emplacement et le personnel étaient excellents

Pour un 5 étoiles, le service offert laisse à désirer. Par exemple il y’avait de l’eau qui tombait de la climatisation à plusieurs reprises j’ai demandé que cela soit réparé mais rien a été fait.

Mohammad Reza was very welcoming and helpful during breakfast.

Our Uber driver struggled to find the hotel but I think the main reason was road closures

-The location is great and near to Al-Haram -Staff were nice especially Amani from reception , Reda from restaurant and the luggage guy.

The room service knocked my door while I’m sleeping by mistake which quite pissed me off as this had repeated twice

جميع موظفي الفندق كانوا لطفاء و متعاونين. الكابتن رضا مسؤول المطعم و طاقم المطعم كانوا ممتازين و الاكل كذلك. الاخت امل في علاقات الضيوف كانت جدا متعاونة عامل النظافة كإن دائمآ في الخدمة. كل الموظفين كانوا لطفاء و متعاونين موقع الفندق و قربه من الحرم و نظافته كل شئ كان جميل نشكر جميع موظفي الفندق على لطفهم و خدمتهم

لا شيء

Clean and spacious rooms. The bell attendant Shamshad was very helpful.

Location.near Al masjad Alnabawy

The construction around the hotel

Location

Elevator are fast

الموظفين مميزيين وخاصة الاخ الاسمر الموجود في استار بوكس جداً محترم

كل شي جيدجداً

La position

Restaurant

Location

Felt rushed close to closing time at breakfast -

Homme de service ARCHAD

المعامله و مكان و نظافه

Location is amazing Service is super fast and helpful There is a lady called Amal she helped me a lot

Nothing

جدا ممتاز

لا شيء

قريب من الحرم

لاتوجد مواقف للسيارة

Great location and efficient service for check-in and out . Front staff appear very professional and helpful. We stayed twice during the same week, and we were upgraded both times.

The AC was a bit too noisy and not easy to operate.

Location

Nothing

Property is at the center, very convenient to navigate around. The staffs were kind and helpful. Will surely rebook this property in my next visit In Sha Allah.

We had a comfortable stay, no complains.

Very close to Haram. Parking is available

Congested area due to ongoing work.

Perfect Location and near from everything. 2 min from Al Masjed Al Nabaoui wich is enough time to reach Al Masjed after you hear the Athen from the window. 3 Min from AlSouk for shopping. Few steps from the city sightseeing bus station. Just in front of Masjed Abubakr Alsadik and Masjed Al Ghamamah which is really an amazing view from the window. I loved the location. Warmwelcoming Personal: Amazing polite and kind personal. They check on you all the time if you need anything. Comfort: king bed room. The bed is comfortable and the room large enough. Coffee water and tea always available. I also liked the dattes available in the reception every day. This Hotel will be always my choice everytime.

كان الموظفون رائعون واخص بالشكر للاستاذ محمد اسماعيل ومحمد راضي في مطعم الاراك واستاذ حكيم في الكوفي شوب

نظافة الشبابيك من الخارج

it's nice and recommended

all good 👍

room and toilet excellent staff for room service excellent and very kind

hiter for boiling water leaking and take time to change it.make sure staff checked working well before customer arrive .there is repair for rood difficult to get taxii and hotel far from women section to enter to the mosque

Best location

The mattresses were very bad old not comfortable. It looks like they haven’t changed them for years