Nice room layout and fairly comfortable. Good location in the commercial part of town that's pretty quiet on most days but also close to attractions.

Had to switch rooms three times on the first night - first room had no electricity in the outlets, second the bed not set up right and had a huge dip and the third had a broken light. The kettle in the last room won't shut off so water boils non-stop until you notice, by which point I was done and just put with it. Very strange moving across four room in a row and finding issues in each single one. Goes to show that this Fairmont can really use some more room check-ups. The manager was accommodating and great to communicate with but the night and morning shift staff was either defensive or did not bother apologizing for the inconvenience of moving three times past midnight. Also had staff claim they are from another department and therefore too busy to help moving luggage or breakfast staff generally not able to answer questions of the meal selection. Service here is a 2/5 so be warned.

staff was kind and helpful. Provided lots of assistance and support for non-Chinese-speaking guests. The lobby was spacious and clean. The room was big and the reception employee upgraded to a room with a better view free of charge. All in all, very pleasant staying experience with Fairmont Hotel. Will definitely recommend it to friends.

Room service was so-so. The mini bar did not have beers. On the first day, the bottles of beer ordered to our room were not cold. Did not provide bottle opener. Also, the beers were very expensive compared to other similar star hotels, RMB 55,- for a bottle of 0.33L Tsingtao.

everything is TOP. 🙏🙏🙏🙏🙏

Luxurious hotel with excellent, helpful and friendly manager and staff. Good breakfast which was included.

We did ask for a change of room which was quickly organised - only because the a/c fan was a little noisy. The alternative room was perfect, so no complaints!

The hotel is suitable for living, convenient location, clean enough.

The staff speaks only Chinese. You can order anything through a voice translator, which must be downloaded in advance. Google Translator, as you know, does not work.

Very polite and helpful staff.

Excellent position, 5 minutes walk from Yonganli Metro Station. Nice and clean room. Staff was helpful and kind, special props to Eric!

I think they are just coming back to have overseas guests, so maybe the staff is not complete yet. I had some calls to the In room service where the staff could not speak english and I had to wait for someone who could and call again but sometimes they did not call me back, I had to. Not a huge problem though! I honestly thought the quality of the western food for breakfast (especially baked products) was very bad.

Very friendly and english speaking personnel. Prompt response for dine in room service. Exceptional facilities in the room bathroom fittings, bed room, humidifier etc., Located in a centralised region !

Almost nothing, visitor's car parking could be topic.

Staff is extraemly lovely and helpful! very nice location and facilities. I enjoyed my stay and would love to come back in the future.

The bed was super comfy and the massage chair was fantastic

The snacks in the gold lounge could have been better

Comfortable

nice staff speaking a little English,clean and a view!

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The location, the gym and the staff. The gold lounge was really good.

The smell of the room. Maybe because of the carpets and old curtains. The rooms need to be updated.

Great

The staff were really helpful all the time. We had a problem with one tour and the staff helped us to find an alternative. Shout out to the concierge! The facilities were amazing and we had a very nice stay at the Hotel.

nothing