My room had been recently refurbished. I was extremely happy with it for the class of hotel and price and with a good breakfast included. It was handy for the beach, Shanklin Old Town , good restaurants and buses. The staff were exceptional, not only friendly but helpful above and beyond expected, managing and helping me resolve problems not of their making. The breakfast room, comfortable seating area and entertainment area and bar were good. There is also free wifi

Any improvements would dictate a higher star rating and therefore price. For the price paid there was nothing I could suggest.

First time staying at this hotel and it was fairly easy to find and within walking distance of the bus station in Shanklin. The hotel has a map of Shanklin available at the reception, so you can find out where to go to get to places nearby. From the Red Jet terminal the No.1 bus leaves from outside the Co-Op store nearby to Newport and the No.3 bus from Newport goes to Shanklin via Rookley, Wroxall & Ventnor at the moment due to various landslip road closures in the area; but travel around the island is pretty easy by bus. Bus timetables are available at the Red Funnel Red-Jet terminal in West Cowes, Ferry terminal in East Cowes; at Fishbourne (wightlink) and Ryde (Red Funnel). The hotel is quite an old property with quite a few corridors and stairs and does not have a lift to use, however it does have a few rooms on the ground floor available. Though I had a comfortable & quiet (except for the rooks nesting in the roof above) single room on the top floor with a window out to the street below. Plenty of storage but a small room with a single bed. Breakfast was included in the price and I had a Full English cooked breakfast (pork sausage, bacon, egg, fried tomato, fried bread & baked beans) with a good helping of toast, butter, jam & cup of tea - just right to set you up for exploring the island more. The hotel has quite a nice green area where you can sit, and relax, if you smoke there is an ashtray on the outside wall by the door. There is also a glimpse of a sea view through the foliage from the green area too. I would imagine it could very busy in high summer season and there are quite a lot of other hotels and guest houses in the vicinity.

- I'm not particularly fond of lots of stairs to get to or from my room, but though quite narrow in places, they were easy to navigate. - Filling the kettle from the tap in my private bathroom was a right pain; the sink was almost the same size as the kettle, which made getting any water in the kettle quite a problem; could have done with having a small jug available for filling the kettle. - there was a small bedside table on the right of the bed and a radiator next to the bed on the left side, but as I'm used to having a place to put things down on my left side of the bed; a narrow shelf over the radiator would be a useful addition. - I had to hunt for a mains 3-pin socket to be able to charge my phone up, I found a couple of Uk 3-pin sockets & also a couple of (what looked like) old UK round pin sockets, The most useful was tucked down on the wall next to the radiator, but to use it I had to move the bed,

Great location. Room was basic but clean and slept fine. Hotel seems to be very popular with coach trips.

The hotel was awesome I really enjoyed it and as a last minute booking, it was also in a perfect place

The only thing I didn't like was the time of the breakfast as wish it ran for two hours

friendly

there is no receptionist from 11pm to 7.30am and when we arrived, the bed sheet was covered with blood spots and seemed wasn’t change. when we informed the morning receptionist, he asked us that we should’ve informed them at night but it wasn’t anyone there! there is no shampoo and any toiletries.

Staff friendly, hotel clean, breakfast great. Location was perfect.

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Great location staff were really friendly

Could hear people walking around outside the rooms but wasn't to big of a deal