L’emplacement est top : situé au centre et à proximité de commerces et de restaurants. Le personnel est agréable et serviable, il nous a fourni des conseils sur les excursions et les différents moyens de transport pour s’y rendre.

Nous avons réservé la suite présidentielle, donc la plus chère de l’établissement, mais nous avons été déçues du rapport qualité/prix. Les équipements étaient très vieillissants voire cassés. Bien que l’hotel en lui même est charmant, la propreté est à revoir.

Lovely place with very friendly staff.

No bar or restaurant (There is a restaurant right beside)

The location was great, very central and also very convenient for day trips planned as the meeting point for most of them were exactly at the opposite street. The stuff at the reception were also amazing. Always very friendly and helpful, making our stay in Tulúm even more nice

We had a nice time at the Pacha Hotel. The staff was really helpful and gave us some very good recommendations for things to do and eat in Tulum and also in other cities. We were also traveling with our 6-month-old baby and we had a nice experience in that regard too - we had a small cot for free (whereas in other hotels they asked for a fee or do not provide it) and everyone was so lovely with our little one.

The hotel is on a big street and a bit noisy from time to time due to the many cars and trucks that pass by - but to be honest, really bearable!

The people were really nice and helpful. They recommenced a lot of stuff to do in tulum. As well as restaurants to eat. The hotel room was very nice and clean.

Nothing.

Rodrigo and Alan were the best. I felt super safe as a solo female traveler. It's right off the main intersection to Coba and Chichén-Itzá, so it's easy to find. The pool is nice and though there were other people at the hotel, it was pretty quiet. A 10 mns walk from the party spots, so the hotel stays peaceful throughout the night - the road looks like it would be busy but after around 11pm there's not any traffic. I slept very well. There is instant coffee in the rooms, but you can purchase nespresso at the front desk for 40 pesos. My friend booked a fancy hotel at the beach and we actually ended up staying here instead because it's so well located to yummy food and night life. The beach is far from entertainment. Also they're tearing down the jungle and jaguar habitat to build those hotels so, stay city center, have more fun, eat better and for less expensive, and don't contribute to the destruction of the environment. It's a win win. I look forward to staying at Pacha the next time I'm in Tulum ❤️❤️ oh also there's a lovely restaurant right next door that I took advantage of when i got in from the bus at 9:30 pm and just wanted a quick bite and sleep!

This boutique hotel is awesome just around tje center in Tulum. Alan, Peter and Rodrigo are just exceptional! They go beyond to make you feel good and have awesome recommendations of restaurants, how to move around, tours, etc we had a great experience!!

Nothing really.

Best customer service experience

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