Facilities and staff were great

The first bed we had was extremely uncomfortable and poor quality. Given the cost of the hotel this was disappointing. However, the team tried to make up for the experience and were very receptive to our disappointment.

This is a beautiful resort with an incredible view of the mountain. I would like to give a special thank you to Anna, who went out of our way to make sure that our family had an amazing stay.

I liked the concept and layout of the resort which was quite pretty. I had a spa garden suite which was lovely in many ways- but had some difficulties. The garden and villa idea is really lovely and private. The breakfast was good. The Chinese restaurant was very good. I like the Nespresso coffee maker in the room and the fresh fruit, decorations, fragrant oils and incense were a nice touch. Once I figured out the outdoor whirlpool it was lovely at night time to look at the stars and relax. When my friend complained about some issues, the manager did step up to do her best to ensure our requests were met and treated us to a lovely dinner. There are some lovely shops.

I visited in June, pre-summer season. Firstly, the villa smelled strongly of camphor (moth balls) which even after airing was noticeble. My room was lovely, but there was no information for English guests for operating the television or for room service. There were no complimentary items which in less expensive hotels were provided. There was also no information about how the outdoor whirlpool spa operated. The first night I was woken up a few times by what I think was maintenance on the whirlpool. After I complained the second night was very quiet and you could hear the birds chirpping. I had a difficult time explaining my needs- had to rely on my Chinese friend to explain. My overall feeling was that I had big expectations for this hotel (it should have been a 10) and the polish I expected was not quite there.

High end villa and service

None

the room and the view are beautiful. the breakfast is good too. nice services from all staff.

The room is a bit cold at night.

The view is memorable.

Logistic is poor that we got a room under cleanliness. Asked to change, but there is no view in the new room, so all we can do is wait. After settling down, other guests knocked our door due to booking arrangement mistake... In the end, water is not hot enough for a bath and the air-con is too noisy at night.