a localização, a praia é muito boa.

nos colocaram em um quarto humido com cheiro de mofo, ar condicionado era horrivel. Não recomendo a localização.

Tuve habitación frente al mar, muy linda pero debería preocuparse acomodar las hojas de las palmeras para poder ver mejor.

De los 3 días que estuve jamás hicieron aseo, no me cambiaron toallas, súper incómodo ya que uno llegaba a ducharse y las toallas seguían mojadas. Perdí la llave en el mar y no tenían repuesto porque el huésped anterior se la había llevado y según la traería en un par de horas, cosa que nunca pasó en toda mi estancia y mi puerta estuvo sin seguridad, me tocó esperar 5 horas Aprox el supuesto regreso del huésped, afuera con solo traje de baño. Nunca llegó, de buena voluntad otra persona forzó la puerta para poder entrar casi a la 19 hrs llegando la noche. En mi salida una persona que se identificó como el gerente quería cobrarme la chapa porque tendría que cambiarla. Claramente me negué porque como hotel deberían tener un repuesto y nadie me compensa los malos ratos y todas las horas que tuve que esperar para poder ingresar a la habitación, si no fuese otro huésped que de buena voluntad forzó la chapa, no hubiese tenido solución a mi espera. La respuesta que tenía de este señor era que yo no quería pagar y comenzó a tratarme mal, yo pedí hablar con el señor Yamil ya que era quien me recibió y vivió todo el problema de la llave siempre con buena voluntad y buscando soluciones, el gerente me dijo que no lo llamaría ya que el gerente era él y hacía lo que quería. Asumo la pérdida de la llave pero no el mal trato que tienen, cero capacidad para atender. Unos minutos antes de salir del hotel el mar devolvió la llave y ni así el señor se disculpó. Lamentable el gerente lo disminuía. Por favor no vayan. La peor experiencia de todos mis viajes una pena porque mi viaje a Tulum era la mejor parte de mi viaje. Por otra parte no cuenten con el desayuno, porque no es más que 3 trozos de frutas y un café. Con un señor que atiende apurado.

A localização, os funcionários principalmente.

Café da manhã bem “ pobrinho”

This accommodation's only advantage is a good location.

As soon as we arrived I discovered that car space is limited and we have to leave the keys at reception as cars have to be maneuvered to leave. My car even suffered a scratch and no one came forward to say who did it. Other day my car was blocked for 1 hour, I almost missed an vary important appointment, the guests took the keys with them to the beach, and no one was in the reception and I was waiting for him to look for me the guests on the beach. In Booking.com shows have Air Conditioning but they do not mention in the description that it is only turned on from 7PM to 7AM. We wake up every day super sweaty. The room doesn't have a TV or frigobar and the safe was broken, they gave me a master key to use it. Breakfast is rationed, very little quantity, they deliver a ready-made dish with an egg, a loaf of bread and a small piece of fruit with jam and 1 American coffee with dirty and old cutlery. The service is super slow, 1 person only has to climb a super vertical staircase to access the restaurant which is on the second floor and to served everyone. The stairs to breakfast are really steep, not suitable for people who have balance problems or elderly people, and it is also located on a power generator that makes a huge noise. The cleaning of the room is terrible, sheets, pillows and towels stained yellow, beds with very bad mattresses too. The shower is terrible, most of the time only hot water comes out because cold water is very scarce (there was even a lack of cold water on 2 days out of the 7 that I stayed) so there is no way to compensate for the hot water, which is also not very strong. The service is very bad, with employees who don't speak English and some who are very rude. There is only 1 person serving guests at the reception, but as it is the same person who helps with cooking, the concierge and the housekeeping, they are always missing from the hotel and it takes a long time for them to appear at the front desk.

The property was run down, dirty, and the doors wouldn't properly close. Which is a major privacy concern.

Very reasonable price, good size room. AC was very good. (only on 8pm to 8am as advertised) Bed very comfortable, room clean, good WiFi, lovely private beach (please note if you go to Quintana Roo in Summer there will be seaweed, nothing hotel can do about this)

Toilet flush was almost non existent. Advertised as check in after 3pm yet reception was only staffed from 8am until 3pm. Beach bar closed earlier than advertised. Perhaps it was the time of year as it was off season but the hotel felt half closed down.

location

There is a list we didn’t like. - we were charged an extra 148 pesos for our stay than the original booking. - the bed sheets were dirty and we had to sleep on our sleeping bag liners - toilet didn’t work - dead cockroach behind the bed - floor was unclean - couldn’t use the air conditioning until after 20:00 in the evening. The room was very hot until this point. - no pool for guests. Unclear in the add at the time of booking.

This was a gorgeous resort with an amazing room overlooking the beach. The resort did have an eco feel, in amongst the trees. The staff were friendly, both with sorting trips and at the beach bar. the location is great, in the middle of the other bars and restaurants. I'd seen other reviews complain about noise here but we didn't hear anything at night. very peaceful, although we were on the beach side of the resort.

Nothing. the only tiny thing was the juice with breakfast every morning was watermelon which isn't my favourite but that was a tiny tiny thing! :)