The staff, the food, the ambience. Beds were comfortable. It was like stepping back in time.

Bath / showers taps very stiff

Hidden Gem, Food was Amazing Staff were fantastic Rooms were Lovely really cozy we will Definitely be going back

Nothing

Would highly recommend. Excellent breakfast, compliments to the chef. Staff very friendly and helpful.

Driving off the car park in the snow. The car park is on a fairly steep gradient more noticeable when sliding on the snow.

Great location. The staff is wonderful and very attentive. Very nice food.

Everything was lovely. Not too far from centre either

My hangover that I couldn't enjoy the delicious breakfast

Good varied breakfast, very pleasant and friendly staff, room was good size and had nice view. Very nice shower room with toiletries. Tea and coffee plentiful and good room service. Very convenient location to access all that Newcastle has to offer.

We cannot complain about any part of our stay here. The parking was easy and we were able to leave our car in the car park even though we arrived early. We would have liked a longer stay.

Big comfortable room in a beautiful manor.

No lift to get to the room.

Relaxing atmosphere, friendly staff. Food was excellent Room very clean

Did not like drinking water bottles and glasses put in bathroom, felt unhygienic. This was the ONLY negative thought about our stay.

Very friendly and welcoming hosts.

I think for the rate charged for the room, I would have expected there to be some biscuits.

Staff were friendly & happy to help. Food from the restaurant was really nice & service was quick.

The Wifi was a bit slow and lost connection on occasions

Breakfast buffet table had good selection and cooked breakfast was very nice. Bedroom comfortable and attractive. Bathroom sparkling and superb. Staff very welcoming and friendly. Public rooms tastefully decorated. (Reminiscent of a Scottish Country Hotel)

I liked everything. The only observation I make is that the light in the bedroom was a trifle subdued and ladies do tend to need more illumination for make up etc.

superbly comfortable with fantastic staff. the bath and shower were great to relax.

only thing was the extractor fan was very loud. but fortunately it went straight off when you switched the bathroom light off.

The staff were all great, especially the lady serving breakfast - so cheerful and helpful. The hotel is a very attractive building in a pleasant and quiet location with a really nice park close by. (5 minute walk.) Convenient for A1 and a short drive or taxi ride to Newcastle. (About 2.5 miles to the Tyne Bridge or £10 for four of us right in to town.) Food was very good quality and for a reasonable price, although we would have liked a slightly larger main course, especially before the Great North Run! Breakfast choice was excellent. Would definitely stay again, and eat there too - the restaurant is clearly popular. Hotel very clean too and bed very comfortable. Thanks for a great stay.

Room slightly tired but perfectly acceptable and better than most chain hotel rooms. Main course slightly on the small side.

Friendly staff good quality food

Chair in room fragile not a good view from room no hairdryer shower head ? broken noisy as over kitchen fan going not much variety on menu

Friendly staff.great food

Everything was great thanks

All good

the room was awful no window in the room just one small one in the bathroom which was up high

thought we were going to be put in the main building but put in what seemed like the cellar

Wonderful breakfast. Location is very good for us as close to highway.

Staff were extremely nice and made you feel comfortable.

Room was very basic and no biscuits with tea in room

all the staff were excellent Clean The decor is beautiful

nothing