everything is old. furniture. brocken. wifi no works well.

price was good compare othe penthouses in this area. beds were comfy.

i booked a penthouse on 5th floor with sea view. there was no view of the sea as all i can see was trees and highway. there was a bad smell in the lobby when we entered however it was gone by midday. one of the shower was not working. no glass in kitchen. no table in front of couch. all i can say is its a beautiful hotel but managed by a poor management. dust everywhere, pools were grean, every outside sitting chair was stained. dont bother going rooftop pool coz its green and the whole area is a mess.

The only saving grace of this hotel was the staff. Staff was friendly and tried to help as much as they could, considering the obvious lack of manpower and how the hotel really is. The breakfast buffet was good also.

Property was not as it was shown on the website. It was extremely run down and not maintained very well, probably due to covid.

the food was ok…. the closeness to local shops and spas… I recommend Zen Family Spa.

the place looks like a wilderness. they need more staff and cleaners. had to wait till the evening for someone to clean a room I checked into at 1pm. the hotel looks very very run down. don’t understand how it’s 5 star….

The bed and the room is very comfy and big. Staff is very friendly and a lot of choise at the Asian breakfast buffet.

The wifi didn't worked so well, no lights at the balcony, the rooftop pool is closed, the free shuttle to the Bali Collection Mall was not availeble, if you take a shower the whole bathroom is full of water.. for the money what we payed I was just expecting a little bit more to be honest, specially if you compere the price with other cheaper hostels and hotels.

good staff and friendly as well (Lily )

Beautiful room, amazing view. bath.

hello. was actually no good. Breakfast is bad. the faucet broke, they don’t pick up the phone, it’s hard to get through, the elevator for the whole one, and the other didn’t work, I had to go up the stairs. Internet is terrible! you won't be able to work in the room. (it's a shame that the staff fixed the faucet after almost 5 hours! water was pouring on the floor, the fountain was beating, well, in general, I'm shocked guys.) and breakfast!! Horrible breakfast - not chicken but just bits of bones. do you need to brush them? cheese and sausages are not edible, and even dangerous!! very very shameful!!!

Good environment.

THERES A MAGGOT INSIDE THE KETTLE. THANK GOD WE DIDNT DRINK THE WATER. ITS STILL MOVING. ROOM NUMBER 616. Even the curtains got fungus growing.

comfortable rooms

needs a lot of maintenance

Friendly staff, try to help you where possible.

In the assigned room a hole had been drilled in the bathroom through which water leaked (there were also damp spots on the ceiling). As a result, the sink and part of the floor were continuously flooded. After the first night I complained to the reception and got another room, which was fine (but I did wonder why such a room is rented out at all, this is not the standard you should want as a hotel). Furthermore, everything showed that little is being invested in maintenance, perhaps due to corona past years? The taps of the bath are completly covered in lime, the sealant seams have had their best time and there are also moisture spots around the air conditioning. The roof of the pool bar was about to collapse and there are loose plates under the balconies above the pool area.. Furthermore, upon arrival it was told that some elevators and the roof pool were under maintenance, would take max. 2 days. The elevators never worked (I think they were just off to save money) and nothing happened on the rooftop pool either, which is one of the reasons you might book this hotel. Then be honest about it and tell people before a reservation is made. Wrong cuts and this is definitely not a 5 star hotel anymore, there are much better 3 or 4 star hotels in Bali.

I love the staff, cleanliness and rooftop pool.

But their process is very slow. It took us 2hours to check out.

the room was clean and the bed was comfortable

I had to ask 4 times for my toilet to be repaired correctly and 2 times for the shower to be repaired correctly. not all facilities were open which was not stated when booking. The staff didn’t really care about the guests.

The suite view is amazing. The penthouse was huge and clean. For the price, we do expect the condition of the hotel.

The service is a turn-down. The house keeping ends at 10pm so we couldn’t get our bottled water and the laundry only starts at 8am. The cleaned towels got brown rusty stained. In the future, guest must be prepared for payment for request.

The staff were amazing and food was pretty good and reasonably priced..room massage was awesome 🤩

The place must of been hit by Covid so many rooms are run down!

All of staff were friendly and helpful. And I liked the part they have a laundry hanger in the balcony. That was so useful to dry the swim wear.

The pressure of water in the shower is not enough and the tap was whith colour due to lack of cleaning or being calcareous.