Ease of check in

Carpet filthy, black mould on the bathroom ceiling and shower dirty, blocked and does not drain

Location and the staff

Cleanliness and really needs updating

The room was very clean and the location was perfect.

The outside noises (its facing a main street side, very busy street) and inside the noise comes from the AC machines.

Great value for money, great location right near the Tube, had trouble with self check in but the customer service person was prompt and responsive

The stairwell looked grotty to me, and the room was not as nice as I’d hoped

The location was great. It was right next to Borough tube station! the staff were friendly and there was access to a very good iron and board although not many for the size of the hotel.

The room wasn't as clean as I would have liked, for example there were splashes up the wall next to the bed right where I was laid , and it wasn't nice as the bed was against the wall so these splashes were very close to me. also beware there is NO LIFT in the accommodation so you need to make sure you can get up all the stairs - i was offered no help to get my cases upstairs. One more thing - the room was on a LONG code of entry or wifi enabled click on an app to open the door which would not be user friendly for those hard of sight, or not up to speed with modern tech.

Had earthing you needed in the room. Was a great location.

Stairs to the rooms look tired, worn, and dark.

Location is perfect! It is literally right next to the Borough underground station, and only about a 10 minute walk from London Bridge. There’s a nice convenience store and a Starbucks right across the street as well, and a bus stop nearby. For a solo traveler, the rooms were pretty alright. They’re not really big, but they’re fine if you’re just one person who needs somewhere to sleep. The shared bathrooms were also clean, and the showers actually worked pretty well (something I’ve always seemed to have bad luck with when it comes to affordable London hotels. 😅) The digital check-in and key system is also pretty convenient, so you can check in and get to your room in no time using your phone, while skipping the reception altogether.

The walls are paper thin with no sound isolation, meaning you can hear everyone, and everyone can hear you. While the shared bathrooms were clean and functional, there were no ventilation at all, so the bathrooms were always extremely hot and humid, to the point where you would come out sweaty just from being in there for more than a few minutes. The pillows were unfortunately pretty uncomfortable, as they’re a bit thin. Even with two pillows stacked, I still managed to wake up with a stiff neck. The sink inside the room also seems to not drain properly, so it can overflow at times.

Cleaning was ok

Super tiny room, super noisy