Stunning building and location

Not value for money

The Spa

Hotel breakfast produce wasn’t of good quality, view from hotel room overlooking which looked like gas cylinders and car park.

location

Staff polite and attentive

Tiny lift

First time we have stayed in a suite and it was exceptional. looking forward to staying again in the future.

Maybe a larger selection of drinks in the mini-bar.

pretty, high standards, comfy couches

rooms were hot

the spa and restaurant was class .

The effort for a birthday it was a special 21st .

The spa was amazing so was the food staff were super friendly

Couldn’t fault anything

Room and the spa was beautiful!

We didn’t get told we needed to book dinner and breakfast so when we finished in the spa at just after 8 we tried to get into the restaurants but either fully booked or kitchen closed so had to drive to Keswick and get a rubbish takeaway. Abit annoying as it was my birthday so would have been helpful if reception told me they needed booking.

Incredible location and views Very clean, nice decor Lots of areas to sit next to lit fireplaces Very clean and modern bathroom Amazing spa, well worth a visit during your stay Mizu restaurant was a highlight

Nothing

Breakfast was lovely

Details for booking or going to the spa

The view was incredible being located overlooking derwentwater. Staff were polite and friendly. The underfloor heating in the bathroom was a lovely touch. Free Parking. Good selection at breakfast. Tasteful decor in the room.

We used the spa and the changing rooms are tiny with very limited space. The invoice was incorrect with items charged whish we did not have, this was rectified on checkout though and was not charged.

The hotel was immaculate and the staff could not have been more helpful. The food was excellent at dinner and breakfast.

We had such a positive stay we are coming back again, we loved our whole experience.

Beautiful place, staff were lovely and very helpful nothing was any trouble. Food was beautiful in the lake view restaurant, spa experience was excellent very happy with overall stay

The beds were incredibly comfy & we had a lovely view of the spa & outdoor pool. There was plenty of hot water & the heating was needed as it was very cold outside. Our first meal at Mizu was excellent; very attentive staff, an interesting menu and a relaxing ambience but not too quiet. Bar prices were similar to local pubs.

Breakfast was nearly cold on our first morning & the mistakes with the ordering were ridiculous. I asked for smoked salmon & scrambled eggs with a slice of lemon on the side. ‘You want bread on the side?’ asked the waitress. I repeated my order & 10 minutes later was presented with a plate of smoked salmon - nothing else. I am still nonplussed. On day 2 my husband’s porridge was inedible but my full English was actually hot. Let’s not mention the avocado on toast on day 3… On our last morning we cut our losses & ate in Keswick. we didn’t manage to find a decent cup of coffee the whole time we were there - cold, weak & unpleasant. I know there are staffing issues the 2nd week of January, and we were on a reduced price deal, but a decent breakfast should still be available.

lovely food so clean and spa was amszing maybe make get more informed that you need pre book spa as only on small print but stsff rang us straight away with a cancellation

Very relaxed atmosphere with professional staff

Maybe a little update in the rooms would be appreciated.