Very central, friendly receptionist. Nice and warm. Pretty garden

We had visited a good few years ago when the property was stylish and deserved the title of a boutique B&B. We booked some time ago and on arrival were directed to a standard room at the very top of the house (approximately 50+steps) We are a, generally, fit couple in our mid/late 70s. We arrived at our room to find it was the smallest in the house. No view and quite dark with very dreary decor. Having unpacked we went downstairs where I asked the receptionist a few questions and also informed her that we couldn’t make the tv work (turns out the it had been left in some random way that meant we couldn’t access any channels,) I also asked her if that was the only available, standard room in the building. Apparently we could have been much lower down the building, implying we actually had a choice and did we want to more. This would have meant going all the way back to the top, collecting all of our stuff etc. We really didn’t want to waste that much time as we were going out for a meal and then to the theatre. Why would you put people in (possibly ) the least attractive room in the place, when there were alternatives? The breakfast was also very disappointing. You could have cereal and full English but not porridge and full English. Why? The full English looked as though the bacon, sausage, black pudding had been cooked and reheated- really quite overdone! The English breakfast tea was like nothing I had ever had before, so much so I had to ask for an alternative EB teabag. The waitress (and receptionist) was helpful but the food very slow to arrive.

The staff were really friendly and the location was perfect. The room had a decent bed, good tv and plenty of towels.

The room was right next to the small reception, literally the door next to it. The room made us feel totally uncomfortable and if we were aware of this we would’ve booked elsewhere. Also, the tiny bathroom which was right next to the bed, had a sliding door which didn’t shut properly. This ment there was absolutely no privacy. The sink wasn’t in the bathroom it was by the bedroom door. All in all, I don’t think that room should be let out to guests. Me and my husband has a good laugh about it but we would be wary to recommend to others.

Good system for late check in... although we didn't actually see any staff at all until breakfast time, felt fully supported and in contact. Staff friendly and helpful. Nice decor, felt very Bath-like and traditional . Honesty bar a sweet touch. Fantastic location. Good breakfast in a lovely bright and airy breakfast room.

Room was tiny, bathroom almost unusably so. I'd stay here again but not in the tiny downstairs room. Maybe other rooms are larger.

staff very helpful. location great. downstairs room with ensuite, too small.

too cramped in room and ensuite.

The property was lovely, very well presented and very clean. It was in a good location and the receptionists were extremely helpful. Would definitely stay again!

Great location, helpful staff, individual style hotel.

No lift. No parking outside.

Comfortable bed, decor, food and view

Carpet in bedroom was covered in bits and there were hairs in the shower

Everything! The Kennard was absolutely beautiful and our room was snug (as described) but so cozy and lovely!! Quiet & convenient location to everything. Highly recommended :))

Room - perfect styling for location and lovely quality extras, like the soap and coffee Breakfast - very nice, perfect service and spotless, quiet room, good choice, very flexible with my order which was adapted from the menu Location - literally perfect

Room - Personally I really dislike UHT milk and it spoils quality tea and coffee - could fresh milk be offered Breakfast - my teenage daughters would have loved baked beans

Perfect location right across the river from everything but street was very quiet. I knew I would have to share a bathroom but I didn't realize I had my own sink and mirror so that really helped. Room was small but was well laid out. Great valule.

Everything

Very convenient, a pleasant room with a homely feel. The breakfast was well cooked and served promptly.

NA

Clean and immaculate

Space and location

Well presented and well appointed . The only other thing I could have wished for was an eye mask as there was a lot of light escaping round the blind .

Comfortable and close to city centre

Rooms,particularly bathroom a little too small

the girls working there were helpful and friendly.

The staff were very welcoming and helpful.

Comfortable and clean.

No wifi on the top floor.

great location, great breakfast, very helpful

Great breakfast choices.

Being directionally challenged, I needed a better map and directions to town and any other off the doorstep attractions. Lots of stairs! No way to turn the light on in the bathroom without the fan..

In a good location close to the train station (10 minute walk). Breakfast was excellent and the Georgian setting made it even better. Would definitely recommend here and will stay again if ever in Bath.

Nothing to complain about at all. Was all great.

Perfect location, friendly staff, delicious breakfast and great coffee

Bed was a bit small but everything else was perfect