Unable to fully close curtains. Laundry bags left partially blocking corridor and fire extinguisher. Fish tank in reception in need of a clean. Awoken at 04:50 by very loud banging noise. Base of shower cracked. The phot is of the corridor.

For us there were too many stairs as 1 if us can't use lifts. We could not fill kettle as didn't fit under sink however the staff were exceptional and really helped us. We're both disabled so it was cgallenging

The staff were all very friendly, and the hotel itself was very clean.

The floors are incredibly creaky all over the hotel so you can constantly hear people walking around. Even in our room itself the floors were so bad that we was waking each other up if we needed to use the toilet. The pillows were uncomfortable. There was a lot of police presence in the hotel and unsure why.

The sea view

Not Clean

Opposite the sea

No food no lift

I like clean and tidy rooms. Near sea. Can ordered breakfast or just sit in the bar. There is a pool table, friendly staff. Also you can find towels (some hotels just give towel for hands)

Rooms wasn't near, quite difficult to find room, there is no parking, street near the hotel always full, other streets, private parking or just all spaces is full.

Gentleman at reception was friendly

Issues before and after stay never resolved, terrible customer service from the general manager. Charges a £1 for damages before you even stay (not refunded). Hugely disappointing overall.

🤩Everything was amazing

Views from windows hotel etc🤩🤩🤩🤩🥰

Room clean but very tiny. Cleaned everyday. Staff very helpful and friendly.

Booking.com stated that parking permits were available from hotel and the restaurant was open, both of which were not true. Very disappointed to find parking consisted of driving around trying to find a space or paying £7.00 a day. All the other hotels supply permits either free or £2.00 a day

Reception staff not that welcoming, no one on bar without searching for someone. No lift working and the stairs were too narrow too steep and fire doors on stairs dangerous an accident waiting to happen and with no lighting until halfway down stairs.

Close to the seaside, TV in the room, hot drinks coffee available.

There was no breakfast at all. I was disappointed as I thought it was bed and breakfast. bathroom was really small. old, and shabby. The whole room needs update.

It had good availability at the time of booking

No staff around when trying to check in ( had to wait in reception for 10mins before someone appeared) Smelly corridors with badly signposted room No lift so had to lug heavy bag up 4 flights of stairs Poor water pressure and tepid cold water from tap Little ventilation as could only open window about 2 inches Basic as basic facilities can get

Never been to east borne was really impressed how clean it was, hotel lovely would definitely come back

Nothing really

No facilities available. No restaurant open. No lift in use. Understaffed. Hated my small, dark, horrible looking room. Wasn’t cleaned properly either. Too far from main town centre. Was not a happy bunny.

Once he was there, Rob the receptionist couldn’t have been more pleasant. I’m Comfortable bed and exceptional linen.

No one at reception on arrival.No breakfast. No working lift. No bedside light. Malfunctioning bathroom tap; water ran all night.

The outside was nice

The room was very small and we had two beds pushed together instead of a double so I kept a falling between them! The shower was tiny and you couldn’t move the shower head down. The toilet seat was also broken. The restaurant was closed and I wasn’t made aware of this. The bar was poorly stocked.

Could have done with fridge in room as hotel was not providing breakfast.

Location is amazing

Mattress had stains on and the night Porter was so rude to us

mothing

staff were not helpful no breakfast restaurant not open om Saturday night place was filthy free parking but it was in side road could not get parking place whole advert was fraudulent

Clean sheets storage good

Shower tray blocked ...lift not working..lack of staff help clean

Very comfortable bed. Helpful staff. Beautiful sea views

Bathroom needs updating Lift not in use, unaware when booked. Lots of stairs to climb to top floor

Quite silent

The toilet is like a cupboard, tiny