location is convenient to old town, room is spacious

room is getting old and not matching premium room pricing. little feeling on premium room service v.s las vegas MGM two bed room staying experience. staffs seemed too relax and no mindset of proactive helping although all seemed polite per standard. overall it seemed the hotel is lacking professional management and no any supervisor to stay on top of the service delivery, in particular for guest who booked premium room.

My partner and I were woken up at 5am by the lack of air con, and couldn't go back to sleep. When we left the hotel room at 8:30am, I called front desk, and left a clear message to have the air con fixed. I returned to the hotel at close to 11pm, and walked into a very warm room, though the thermostat reading was 18.5 degrees C. So I called the hotel front desk manager, who arrived with housekeeping staff, who brought along a handheld thermostat at my request. It showed a room temperature of 26.5 degrees Celsius. The staff ended up having a heated argument with us, claiming that they did what was required. No apologies whatsoever. After 30 minutes, we were offered either an upgrade, or have an engineer over to fix the air con. It was 11:30pm, and we had a long day. We were utterly disappointed with the service, and the defensive attitude of the staff. We were not prepared to pack up and move to another room at close to midnight, when we would be checking out the next morning. In the end, we checked out and left at midnight. The manager unshamefully reminded us that since we booked through Booking.com, there would be no refund. I requested an email as a record of the incident. Until now, we have not heard back at all.

Great location, staff are helpful and polite, pleasant stay.

can't think of any

It’s modern and comfortable. The staff are polite and helpful.

Everything is good except the breakfast. There’s a great space for improvement.

Great breakfast, relaxing in swimming pool

take ages to get my room after check in hotel

The breakfast is good.

Because of COVID pandemic, the breakfast was packed to the room for serving. Lots of plastic boxes were used. Not environmental friendly

nice view

not many taxi from the hotel side , not many restaurant nearby,

The employees showed their expertise and were extremely welcoming. The experience felt like a second home.