Everything, room spacious and comfortable, bathroom spotless and amazing. Shower was great Food was delicious great selection

Nothing was perfect

A localização do Meliá Jardim Europa é maravilhosa. Coração do Itaim, próximo aos melhores restaurantes da região. Acessível. Além disso, o atendimento do staff sempre supera as expectativas.

Acredito que os banheiros merecem uma reforma em breve.

Muito caro para o que oferece. Serviço ruim. Reforma no lobby.

Só a localização

Está velho demais, sem Manutaenção nos quartos, a limpeza ruim, o cheiro do quarto horrível

The people - they make a difference The location - the reason why we stayed.

The room is good but the mini bar was like having a TRUCK inside the room. The AC needs to be replaced ASAP - NOT GOOD AND AGAIN A TRUCK INSIDE THE ROOM.

Estuvo bueno en general. Su desayuno es variado y el personal que atiende en el hotel es muy amable.

Un poco antiguo. La relación calidad precio puede ser mejor porque las instalaciones son un poco antiguas.

O atendimento do funcionário responsável pelas malas foi ótimo. Foi a pessoa mais gentil de todo o hotel e parecia o mais experiente, tanto na nossa chegada, quanto na saída. Pena que não reparei o nome dele para lhe fazer o elogio.

Estou com uma questão financeira grave e não estou conseguindo a solução, de modo eficiente e segura. Fizemos o Checkin no hotel no dia 9/09, quando foi solicitado um depósito prévio, no valor de R$5100,00 (pagamento em cartão, do meu marido, Flavio Garcia). Somos viajantes experientes e sabemos esta é a praxe do setor. Quando fizemos o check-out, no dia 11 de setembro, nos foi informado que o valor total da nossa estadia foi de R$4071,04. Avisaram, também, como é de praxe, que fariam o cancelamento do valor do depósito prévio. Com a correria do checkout, infelizmente, meu marido não solicitou os comprovantes de cancelamento do depósito prévio e do valor pago. Até então, tudo dentro da normalidade. Ocorre que, neste mesmo dia, quando já estava em casa, percebi que havia Sido feito um crédito no meu cartão de crédito, que é o vinculado ao Booking, no valor de R$1040,44. Solicitei ao meu marido que verificasse as despesas junto ao cartão de crédito. Ele Apurou que o valor de R$5100,00, relativo ao depósito prévio, não havia sido cancelado e, de outro lado, ainda não constava o valor de R$4071,04. Fiz contato telefônico com hotel na mesma hora e falei com a sra. Ellen, do setor financeiro. Ela me explicou que, no sistema do hotel, constava o cancelamento do valor de R$5100,00, o pagamento no valor de R$4071,04, mas não soube me explicar o motivo do crédito do valor de R$1040,44. Mas disse que me mandaria, até o fim do dia (ontem) os comprovantes dos pagamentos e do cancelamento e ainda me seria informado o motivo do débito de R$1040,44. Ocorre que , até o momento, não recebi qualquer resposta. aliás, acabei de receber mensagem do booking perguntando se eu não tinha comparecido à reserva (??) Registro que acabei de enviar e-mail neste mesmo teor para o htel, em busca de uma solução. De todo modo, conto com apoio de vocês. Fico a disposição para qualquer dúvida. obrigada

Só a localização

Mal cheiro do apartamento,atendimento péssimo

Breakfast, staff and shower

Didn’t get to see the pool, no warnings about the remodeling.

Good room

Bathroom very small

Nice staff and room

Location and Staff

Old Installation and carpets

Location

Poor communication and lack of prior booking disclosure that they are under renovations. I could've stayed elsewhere had I known in advance.

The place was really nice. In a good part of the city. The staff was very helpful, professional. The restaurant staff was very kind and accommodating. Definitely recommend.

Can't think of anything.

the bed was comfortable

Everything seemed to be working according yo Booking but after my arrival the hotel was remodeling EVERYTHING. I paid full amount just to sleep there. Everything else was closed and not working.

Location

the lonby was in refurbishing process and therefore there was no common area available. Both Booking and the hotel should have mentioned this situation prior to the booking.

Breakfast and location are great

Gym and pool were closed. Rooms very outdated.

Good location and comfortable bed. Breakfast is the same each morning, but it’s really good quality with lots of options.

Bathroom and overall aesthetic is pretty dated.

Localização

Almost perfectly located but needs more attention to service and detail. Deluxe Room definitely seen better days, worn out chairs half hanging ceiling, noisy AC. Bathroom definitely way too small for 2 people and old. No Roof Top because of Renovations going on since December 5th, same goes for Gym (now located in a regular room with minimal inventory), no pool available as well. Reception could have been more friendly especially after addressing that the room is pretty worn out and the bathroom is small all they said was we could pay more and upgrade to another room. We told them that we are not willing to pay more for another room but rather would expect them to come up with a solution when we get back from Breakfast. Nothing was ever mentioned again about this. We did not expect a free upgrade or anything but at least mentioning it that they thought about something would have been nice. Be aware of a hefty deposit when checking in. Reception area is undergoing some renovations as well currently so it certainly is not like what is shown on the pictures. If you need a place to sleep for a night or two - fair enough. Going on a vacation there at the current state -> don’t do it.

Location is excellent! Everything is close, lots of restaurants and a good neighborhood.

On the other way, rooms are a bit old, bathrooms are tiny (specially the shower box), but the main problems are the curtains. They are too old and let the light get in the room at 5:30 am. Awful.