El patio es precioso con una piscina y plantas, hay cocina bien equipada y muy limpia, las habitaciones muy limpias y bastante comodas. El personal amable.

No hay secador de pelo y la cama pequeña.

Surprisingly nice hotel in Valladolid. The littel pool was refreshing and we got free coffee in the morning. The community kitchen is a big plus if you travel with kids. Close to the city center. We could park the car around the corner.

Location is great, clean and tidy room. Receptionist helpful to book cenote / chichen itza tour for us

We arrived and asked for a safety deposit box as was included on the booking however not one in our room, we received one and staff brought it in and placed it in the wardrobe not bolted down so was not safe. Our room was directly opposite reception, a lot of noise as door was not good quality, wooden with cracks, woken up a lot with people knocking on outside door to check in. Also left items in the main fridge which were stolen. Not the best experience but room was clean tidy and very close walking into main town.

Location. The pool.

The hotel waited for us to arrive - instead of sending a message like they did to know our ETA - to tell us that we wouldn’t be staying with them, but in another hotel completely different from the one we booked, around the corner! That hotel was cheaper in Booking. We were too tired of the journey to start finding another accommodation (and that one was already payed for), so we accepted that one and asked to, at least, be offered the breakfast that wasn’t initially included. The receptionist was very nice, and said she would talk with the manager. The manager denied to offer us breakfast! Unbelievable. We felt deceived. Booking also didn’t present us any plausible solution for this. Travelling around Mexico, decided to book the next hotel directly with the hotel, avoiding Booking that doesn’t seem to be interested in their costumers’ protection.

The location is great. The garden is lovely with a small pool. We stayed 4 nights. We had a familyroom with the 5 of us on the first floor right above the pool. The room was very spacious with a bunkbed and a kingsize double. Enough room to put our clothes away, a big bathroom (with very impractical saloon-like doors) with 2 showers, 2 toilets, 2 sinks in it. Hot water, towels and toiletries provided. The room was cleaned every day. The aircon and fans worked. There was a fridge in the room, which was nice. And you can refill waterbottles in the kitchen.

The mattress was quite soft and the pillows were really uncomfortable. I saw reviews about stains in sheets, but they look like stains from airdrying (sheets on wood/ rust/ nature). I’ve seen that in most hotels in Mexico and the sheets looked clean.

Close to the center and the bus station. Public transport to chichen itza as well very close.

location

costumers service was horrible. room made a weird noise throughout the night, like a vibration from the piping supplies, someone’s dog was barking in the room, receptionist was never at their desk, always had to wait a long time until they appear.

Location

Booked room was unavailable and we were transfered to the nearby aurore hotel. No change in price (for a much lower quality room). No willingness from staff to cooporate.