Very comfortable, everything was great.

No elevator for carrying bags.

Easy check in process and responsive staff when we had issues.

Beds and sofa bed in particular were very uncomfortable. The room was very hot (radiators were off) and we had to sleep with 2 fans on all night. Had an issue with very noisy neighbours upstairs which disturbed our sleep both nights.

It was just what we needed for a short stay in London. The apartment can accommodate up to 4 persons. We were 3, so it was ok because the couch could be made into a bed. The property owner was very nice to help us with any questions we had during our stay. Also right in front of the accommodation there are a few bus stop. The nearest underground station was 10 minutes away by foot.

We arrived pretty late at night and felt a little but uneasy in the neighborhood, but soon we realized that there was a police station nearby so we felt a little bit safer.

Easy to checkin and checkout

Extremely small room, hot room with only 2 desk fans, below average toiletries and average location for travelling up & down from the tourist attractions

The location and how easily approachable it is with public transport. That was very good, the cleaning lady was very sweet to us, it was nice clean and we had everything we needed for a short stay.

Maybe the small staircase, could see it be an issue with bigger and heavier luggage but there isn’t really much we can do about it.

The property is very clean, very well equipped, the location is very good and the self check in and out is easy.

The noise caused by the neighbours very early in the morning

Boutique Apartments was ideally located, close to Elephant and Castle station and Waterloo a bit further beyond. For eager walkers, it's also pretty close to the South Bank, London Bridge and the heart of London (Westminster, Covent Garden and so on) just over the Thames. For a couple of nights' stay in the capital, it was a suitable and functional base to rest our heads. The apartment was well-equipped, the beds were comfortable and the bathroom was excellent. As far as accommodation in London goes, Boutique Apartments isn't too expensive and was certainly better than other places I've stayed. (I feel that my trips to London have often been affected by bad accommodation.)

Getting into and out of the building isn't easy if the sandwich board from the cafè next door and a loose wire are blocking the way. The outside impression added to a feeling of slight discomfort - a feeling not eased by the wobbly door latch and scuff marks on the floor (which created a sense of uncleanliness in what is already a city that feels too dirty and too busy). In my humble opinion, if Boutique Apartments fixed those things and added a few more homely touches, the accommodation wouldn't suffer from the thing that afflicts many places to stay in London - a sense that these are just rooms for tourists to sleep in and nothing else.

Used this location with other two colleagues for a short business trip in our London office in Waterloo, so the location satisfied the commute (15 min fast walk). The room is clean with two bed and one sofa bed. There is a little kitchenette that can allow you to prepare some food or breakfast.

Pillows and beds were not exceptional. material of the shower looks a bit fragile or to plastic.