The windo was leaking in rain

A good place to have a relaxing time, especially after experiencing the chaotic region of Nairobi. Like everything in Similar Region, some improvement is needed, including a bit more training for the Personal, so that the overall Customer service experiences can be improved. But overall, the Staff is friendly and tried within their local standard to meet their Customer's needs.

We are missing the do not disturb sign to be placed on the Door's Rooms when you don't want to be disturbed. I ignore if they have them in the Hotel at all, I didn't ask. But the Staff, could very well be trained, to identify a Customer who is using their venue to fully relax, physically and mentally. In such case, such Customer needs to be left alone and use only electronic means to contact them, as opposed to knocking on their doors, unless there's an emergency to do so. Also, some of the Restaurant's morning staff, need to understand breakfast time is for the Customers to be served and whilst enjoying their breakfast, they do not want to have to listen to their loud chatting, especially in languages they don't understand. The overall restaurant area needs an urgent fresh up, in and out. A restaurant should be a place that invites you to eat and not a place that you want to leave as soon as possible, due to its looks or staff being loud, especially in the morning. Also overall, they need to learn to have certain things ready, to avoid the Customer's having to wait for endless time, for the most basics orders that are by the way already in the Menu and whilst I understand many nationalities visit the place, still we are in Africa, so by defaults, more African's foods should be available in the venue, to avoid the Customer having to expose themselves to street foods.

nice location. the balcony was huge.

I booked a more expensive room with ocean view and first they put me in a room with no windows. but I got my room after some time waiting, after the booked room was cleaned. But then they booked my stay twice. after asking 2 times, when I get my money back they said they can only pay me back in Mpesa, the money system over mobile phone. you need Kenyan mobile number to use it. maybe otherwise I would have not get my money back. that was very unfortunate.

The rooms are spacious with essential needs. The meals are just on point and provision of a pool was a plus

Nothing

This hotel is a none alcohol one but the hotel is very peaceful

Breakfast facility was good the staff was very friendly.

Bathroom facility was not good no Warm Water And in general bad condition Toilet flush did not work Tap was liking . AC was liking

The room and pool

The breakfast was not all that

The staff were very kind and i got an upgrade on my room.