The staff that work on the property were very nice. I recommend booking through them, Brett/Robinson if you stay here.

There is no waterslide on the property even though you have pictures on the site of one. We tried to checkout and get a refund once we got there and found out there was no slide. This was the reason we booked this place is because my 7 year old with autism loves water slides. I talked to 3 different people screen shot pictures and sent 3 different times. They kept saying that they would review this and get back to me. It’s been 4 days and I haven’t heard a thing from them. There are no blankets there, only sheets. Do not book through this site or Vacasa!

View from room was great. Front desk staff friendly and helpful.

Blankets were too thin. Carpet in front room needs to be cleaned. No complementary coffee in room. Wrong code given to unlock room. Waited almost 15 minutes before we could get in our condo.

Everything except we didn't have wi-fi When I come back next year, we might get it(?) See you next year!

No wifi

Everything

The condo was fabulous. Great location and having the lazy river right outside our room was perfect for evening dips. We cooked in room some and had everything we needed. Perfect home away from home! Thank you for a relaxing few days :)

Great location!

The pictures of the booking showed a waterslide which is not at Phoenix 2. $45 for a parking pass which is not listed in the description.

Lazy river looked nice but never got to use it!

Upon arrival, we had to call a phone number provided to get a hold of someone to come to the front desk. Once the property manager arrived we purchased 2 parking passes, which were $45 each. We were also given wristbands to wear during our stay. After checking in we headed up to the room. Immediately after walking through the front door we were hit with a strong smell of mold, mildew, and must. It was awful!! Unfortunately problems kept appearing!!! After walking through we noticed the king bed was missing a comforter as well. The bathroom toilet seat in the king room was missing the lid, it was completely broke off! After noticing these problems we contacted Vacasa, who manages the property. After 2 calls after not receiving a call back that we were promised, we were told to go buy some air freshening spray and to try and “air” out the condo and they someone would bring a new comforter. After going and buying our own spray, which never worked!! The furnace filter was absolutely disgusting and should of been replaced a long time ago!! Both front windows in each bedroom were covered in black trash bags that were taped up with blue painters tape. Looking behind the trash bags we found both windows covered with mold and mildew!!! 3 more calls were made to try and resolve the issue. Due to a respiratory health condition it made it impossible to sleep in that condo. 3 more calls were made that night to try and fix the problem, supervisors never followed through! More mold was discovered in the shower!! Completely unacceptable!!! Now that it was almost 9:30 at night and a supervisor let us know that the local managing person would not see the ticket til most likely the next morning! We were stranded with nowhere to go!! After calling daily for a week after our stay and multiple “supervisors” stating they would give us a call back, we have never got a call back. Never once did someone try and make it right and resolve the problem!!! Could write more but it won’t let me!

Great views.

The beds were horrible,sounded and felt like they were gonna collapse every time you would roll over.