I’ll be booking with them again Very easy to deal with

Great location and size of unit was ok

Cleanliness. Found dirty undies in the sink, not a true 2 bedder.

They cancelled the booking, promised a refund then have ignored my requests to be refunded since

The property cancelled on the day due to maintenance. Ultimately this happens so I wasn't upset with them for cancelling. They have subsequently after offering a refund, ignored over 6 attempts to contact them to arrange a refund. Really poor - I would avoid booking as I feel I've been scammed

The view was lovely

We arrived at the room to find the washing machine filled with wet laundry and the dryer completely loaded with damp laundry. Despite paying $359 for a pleasant stay with my sisters, I was forced to do laundry during my visit. I contacted the property management to request a late checkout and inquire about the laundry situation. There was no response about the washing, just the check out. The response I received was dismissive, stating that it was Sunday and the linen would not be collected until Monday. I suggested that the laundry could have been stored in a linen bag in a storeroom. The following morning, I spoke with the property manager again to express my concerns about the cleanliness of the room, including a dirty sink with mould and dust near the laundry area. I questioned whether the cost of the stay was justified given these issues. The response I received was dismissive, stating that it was Sunday and the linen would not be collected until Monday. I suggested that the laundry could have been stored in a linen bag in a storeroom Shortly after, a young woman arrived at the door to collect the keys. When I asked her about the laundry, she ignored me. I informed her that I had been granted a late checkout until 11:30 AM. and asked her to return at that time. Approximately 20 minutes later, the young woman returned with another young woman and a security guard. The security guard requested to see my checkout confirmation on Booking.com. I showed him the message where I had requested a late checkout and the specified checkout time. I'm tired of justifying myself, so I closed the door until 11.30, then opened the doors right on the dotted time.

NOTHING!! THE HOST TOOK MY MONEY DIDN'T LET ME STAY, WAS A DIFFERENT HOTEL TO WHAT U BOOKED, AND BOOKING.COM DID ABSOLUTELY NOTHING TO HELP ME!

THE HOST WAS RUDE, WANTED ME TO PAY ID HIS PERSONAL BANK A DEPOSIT THAT WAS NOT SPECIFIED ON THE LISTING, THEN IGNORED EVERY ATTEMPT TO CONTACT HIM WHEN I REALISED BOOKING.COM WERE JUST AS HOPELESS AS HE WAS .

I recently stayed at this property, and it was by far the worst experience I’ve ever had in any accommodation. From the moment we arrived, the room was in a very poor and unclean condition. The hygiene standards were shocking—there was visible dirt in the corners, the bathroom was filthy, and the bedding seemed like it hadn’t been changed or cleaned properly. We were initially informed that our original booking had a power issue, and we were relocated to an alternative room. However, the alternative room was not only uncomfortable but borderline inhabitable. The air conditioning and heating system didn’t work, leaving us sweating during the day and freezing at night. The bed mattress was sagging in the middle, which caused severe back pain. The curtains were torn and hanging off the rod, so they couldn’t block out the sunlight in the morning. The condition of the electric kettle and microwave was appalling—they were filthy and clearly hadn’t been cleaned. Additionally, the facilities advertised with the original booking, such as a swimming pool, were completely missing. I reached out to the management, and while they did provide a substitute room, it didn’t improve our stay. Unfortunately, we were stuck as finding another place last minute was not an option, but this place was a nightmare. I wouldn’t recommend this place to anyone, and I believe a partial refund would be the least they could offer for such an awful experience.

I booked this apartment after watching these photos but This property doest not exist, these photos from mantra on the cove at surfers .we were transferred to another average apartment before the check in over the text msg from someone.He told us washing machine leaking in that apartment i booked . But it appears to be this hotel doest not exist and photos were fake. We were asked to take another hotel by the text msg or cancel if i dont like but booking was non refundable. I was forced to take the alternative he provided. I was asked to transfer the bond via pay id to his registered phone no. . Key pick up location was 2 km from the hotel . It was relly bad experience with the family. It was a total scam .not worth it

Booking com needs to verify the property before advertising. This property does not exist. Someone managed this from his cell phone. It would be alarming when you have personal phone no on the advertising not the hotel ‘s real phone no. I was asked to send my photo id and bond over the text msg. Which did not felt safe way to do it.

Location was perfect

Not clean Thought it was a 2 bedroom apartment but it wasn’t Tried contacting property manager for my bond and asked questions during our stay with no reply. Tried calling after check out as well and got the same reply of he’s on the other line and to txt through. Txt him and still no reply