Es solo funcional

Agua fría en las piscinas incluyendo la de Niños, la playa fea

Mooi stylvol resort met fantastisch eten en smaakvol ingericht.

Wij hadden een kamer met zwembad gereserveerd, maar zonder ons te informeren kregen wij een andere kamer. Wat uiteindelijk weer omgeruild is. Het hotel was veel te druk. Iedere ochtend was een wedstrijd om de handdoeken op een bedje neer te leggen. Minibar en zeepjes/badkamer benodigdheden werden niet goed aangevuld. De gang waar onze kamer zich bevond op de begane grond was een soort highway door de drukte.. Ook ‘s nachts..

El hotel y su ubicación están increíbles! Ideal para ir con niñxs!

El personal! 1 de cada 10 empleados son groseros y no resuelven, por ejemplo una señorita que da la mesa en el restaurante grande, otra señorita del Kids club, otro mesero del área de alberca; el resto del personal muy bien!!!

Ótimas opções na alimentação e extrema cordialidade dos funcionários e prestadores de serviços.

Para algumas atividades ou etapas (Check-out por exemplo), faltou mais placas indicativas.

Excelente

Nothing

Crowded everywhere. No space to rest. Not enough places to sunbathe . Te Hotel has not enough space for the number of rooms. Food basic .

Build the place again

The property has kids corner which has pizza making activity, face painting activity, playground and etc. It also has kid water park and slides.

1)The staffs 9/10 are not friendly and some are even very nasty. 2)The Sunan Asian restaurant has tons of mosquitoes at night which we can’t even finish our dinner and has to run back to buffet because other restaurants are so hard to make reservations. When we ask for insects spray to settle the situation, the staff tell me to go out turn right buy it yourself from the shop. They don’t have such thing of insect control. 3) the room is totally not sound proof. The first night my neighbor was fighting from 11-1am with dog barking. The 2nd night my neighbor starts to party at 5am. We can hear next door conversations. The rooms are Connect and only separate with one door. The front desk refuses to change room for me nor extend my check out time. I’m a gold member!! I booked 3 rooms, brought my whole families with kids and elders. Everyone is not happy and feeling being disrespected for the entire stay. 4) Food is just so so and I got intestine virus on the 2nd day of my stay. I had to spend $400 for the medical visit and the medicines

The room

NO SEATING AT ADULT POOL

The food was great. Drinks weren’t watered down.

Needs more entertainment. No shuttle to the airport. Not much to do I’m the area.

All was very delicious and nice, all the time the staff attentive yo our needs

I didn’t like the beach, and that the hotel doesn’t have its own spa

Property very comfortable, only suggest that the activities say the place where they will be carried out. The staff is very nice, excellent customer service.

I didn’t like that I made the reservation many months in advance for 3 rooms so that they would at least be on the same floor and they did not give me that opportunity.

The safety of being secluded from the city but close enough to get there if desired (in car only). The meals were fantastic!!!!!!

Check in was extremely long and check out is not in the same location as check in which causes issues because it isn't labeled that you don't check out in the same place.

new facility , good food, kind employees

not enough staff everywhere, AC in the room and in some restaurants not working ideally at times, several hours without light during our last night and no apology nor comment from the hotel like it never happened. very disappointing. beach location horrible, for sure not coming back

I love Everything about the hotel

Everything

The room was ready to check in after 3 pm. Mini bar stocked, and you can request restock. Restaurants' food and drinks were amazing. Shuttle service is a plus. Multiple Bar locations in resort. Shops & Vendors, we're great for souvenirs! Atm available at resort

Found cracks in the pool and shallow water. The pool needs cleaning. Tiles may be sharp.

The food was one of the best things about the resort. The staff was very helpful and welcoming. Availability for drinks was excellent.

Our soaking bath in our room was not working properly. We didn’t really need it but we would have liked to have that option.

Rooms were spacious. Service was great.

Room did not have a balcony access.

extremely clean and nice property. it looks new and stylish. the pool area is gorgeous. one pool is more for activities and kids, another one quit and for adults.

really good food. the buffet is great. if you don’t like junk food - you will find a lot of options to eat. but if you eat just burgers - you will spend a lot of time in line near carts. every day fresh ceviche, tacos, quesadillas. variety of meat and fish every day. Also if you have a picky little eater - French fries, pasta, sausages for them. 24/7 room service.

The hotel lived up to our expectations. There was a large variety of different eateries which you could book on line if need be. It was also nice to eat the array of food cooked by the pool side.

convenient to the airport, clean, staff was great!

seaweed in ocean

New hotel.