The staff were really lovely and helpful. The room (junior suite) was really nice. Good heated terrace overlooking the river. Good choice at breakfast but some of the hot buffet food was almost cold which let it down. Had an evening meal which was very good. Bar area nice. Comfy settees. Good ferry service to canary wharf.

Only marked this hotel down as the lady at check-in wasn’t very nice. After 3 attempts she finally found my booking and then tried to get me to pay again when I had already shown her my receipt. No apologies and unfortunately due to all that was going on I didn’t get her name! She then took a deposit of £50 something that the 2 people I was travelling with wasn’t asked for. On checking out I checked my credit card and £50 had been taken again!! Jonas was very helpful and hopefully has sorted it out (I hope)!

Free Uber Boat between hotel and Canary Wharf. Great breakfast!

Pleasant hotel for the money, rooms are tidy and well presented - staff are friendly and helpful and there is a jetty with a ferry service connecting to Canary Wharf (& easy access to Uber boats) Breakfast was above average with a good selection and nice quality food & the bar has a lovely patio overlooking the river.

Rooms spotlessly clean. Good room facilities, great check in staff. Arriving by boat is a bit special.

Room, view, breakfast and parking was excellent. The free boat to Canary Wharf was a wonderful and welcome surprise

Food choice was very good. Lots of plant based alternatives at breakfast and on the bar menu. Staff were friendly amd helpful. Surrounding area isnt great, but hey, its London. The rooms could do with updating. A few things are looking tired.

Nice hotel. Lovely super king bed. Free Uber Clipper to Canary Wharf which was unexpected. Only downside was no breakfast in price. £40 for two is steep and we didn’t bother.

The bathroom was tiny, with bath panel coming away from bath. No bath robes, slippers or fridge available in room.

Nice hotel. Foyer and restaurant / bar up to date and comfortable. We didn't use the parking lot but the drop off is super small and tight. Always feel like you're in the way. Rooms are converted apartments. Rooms were a good size and AC was perfect. It was nice we could actually open the patio doors. No fridge though which would've been a nice touch. Common areas in the apartments could do with an update. New carpets, coat of paint brighter lighting. And the elevators definitely need doing. They're sound but small and slow. The food was amazing! Breakfast was out of this world. Think of a food and they had it! You could go light or full English. We are and would be good till late afternoon or dinner. Staff were great and very helpful. River taxi right from the hotel was an absolute bonus and allows you direct access to Canary wharf for free! Runs from 7 to 11:30 if I remember correctly. From canary wharf you get access the London underground and overground services. Can walk along the river and see quite a few historical points. Pub 2 doors down. A local but inviting and great food. I would definitely stay there again. Overall great value for the money, especially in London. To the staff, you did an amazing job and thank you.

The hotel is great, restaurant was really nice! The area wa a bit limited, with the hotel being right on the river I felt like going out seemed like more of a hassle rather than being in a central location nearer to a tube station

The hotels offers good conditions for sleep, but the breakfast could include more vegan options. Thank you!

Views are great and so is initial inside look but lifts are small and family of 5 plus bags is not happening. Giving cookies out without asking if there are allergies is dangerous. 12.5% service charge for poor service in restaurant is excessive, rooms little dated no usb charging points and no robes as advertised. However getting a ferry to and from hotel is quite quirky and kids loved it. If its a base for going around and resting your head then perfect.

Location excellent Free boat to canary wharf is brilliant

All staff were professional, polite and very helpful- made us feel very welcome. The facilities were excellent especially the ferry.

Smell good all the time, very clean, very confortable. Nice for my family. I suggest people to choose this hotel.

The hotel was dissapointing and overpriced. The room had no mini fridge/ coffee machine or dressing gowns. Booked a king room but it did not reflect the photos advertised online. The service in the bar was slow and there was no place to buy snacks/ drinks as the shop area was closed throughout our stay. Definitely overpriced for the quality.

Access by car was quite difficult - lots of traffic. Parking at the hotel was good and not too expensive although the option of breakfast plus parking was not available.

Loved the location. Quiet and the free shuttle boat to canary wharf and then to Uber boats was the best way to get around.

The hotel is in a great location by the river with excellent views of Canary Wharf. The free boat across the river and the X20 bus make for food transport links. The room was clean and spacious. There is an excellent bar, restaurant and riverside terrace. Highly recommended.

We unfortunately had a horrible experience with the place we were intending to stay during our time in London. The Doubletree was an absolute oasis for my family. We were able to book a family room at the last minute and it met our every need and then some. At check in, the desk agent offered us late check out and delicious chocolate chip cookies. The room was perfectly appointed. Both breakfast and lunch were incredible. We enjoyed every moment of our stay and will stay again next time we are in London.

The hotel was decent and staff was really nice, but the room had a musty, dirty smell and the location was terrible. Although it was a few miles from main attractions, it took minimum 45 minutes to get anywhere with traffic and the fact that it was on the other side of the river.

Very nice hotel. It is clean and has larger rooms. The hallways are small and the lift is tiny. If you are a tourist just know that you are a little farther away. There is a free boat that goes back and forth between both sides of the river. This is a hotel boat, but non hotel guests can pay to cross. Just show your reservation when crossing. You would be coming down from canary Warf if arriving from Heathrow … Elizabeth Line direct. There is a nice cafe on the north side. If you walk five to ten minutes you will be at Canary Warf with lots of restaurants. There is an Uber boat from Canary Warf to the main areas like Tower Hill. This will cost more to use ..I think it is 10 or more a trip. There is the C10 bus just outside the hotel front entrance and will take you right down to Tower Hill as well. Use google maps to get around and figure your best routes. Other than the distance and getting to the main areas it was a good hotel.

The hotel is very old and therefore not in the best condition anymore. Unfortunately, the location is also not ideal, as it takes at least 30 minutes to get into the city. However, there is a bus stop right in front of the hotel and a free ferry to the other side of the Thames. The price-performance ratio did not convince us.

Quiet and clean. Love the outdoor dining option of the terrace.

Jonas on reception was very welcoming and helpful, always felt safe during our stay and great that we were able to use the ferry to go across the river. Room service was great as was the food and extremely yummy cocktails x

Wonderful location, great service. My son and I have both allergies; our room was quite dusty and we could smell it. Also family rooms are great for up to four persons.

The hotel was beautiful, all the staff were amazingly warm and friendly. The room was clean. We had a river view from our room which was lovely.

Wonderful, Great service, nice breakfast, easy check in, and clean. Nice relaxing location! Moved to city on Uber boat, and was easy! Got to relax at hotel and then visit the busier areas of London. The carpet seamed either stained or a bit dirty though and the AC took all night to cool the room down, but all the good outweighs those little details! Would stay there again any time!!!

Liked the ferry across the Thames to Canary Wharf

Someone staying in the room they give us, took over an hour to find our room , staff sent us wrong place second time we were allocated a room . Really poor service when booking in

It was nice stay after all, we love the family room so we can all stay together. it's free ferry if you stay in the hotel and about 10-15 mins walk to the Underground.