Check in 3pm not very flexible for request early check in asked about the pool to use not included. We asked to cancel 2 nights out of four only with $300 penality

We stayed in the room with traditional Japanese wooden bath tub. It was the best choice we made. After lots of walk around hot and humid Tokyo, bath in the wooden tub was the best activity… View of garden from buffet restaurant was also incredible. Only wish I had was food selection. It was O.K. but I wish it was as good as the view.

Excellent accommodations and staff, which was extremely attentive. Our only "complaint" is that the (Garden) Pool is not convenient to get to (you must walk outside and down the driveway). It dissuades you from using it.

Hotel was very nice, but feels like it is targeted to either business travellers or older travellers, and not suited as well for families with teenagers. Rooms were clean, but cramped for everyone. Bathroom was almost as large as the main room, for example. Few plugs for charging phones. Many restaurants but all are for pricier and for longer meals. Would prefer a smaller, quicker option for breakfast instead of the pricey luxury buffet. Staff were very friendly and helpful, and it was clean. But it felt more designed for my parents/ grandparents than for my family.

Huge and comfortable property. Has the feeling of a large resort. A bit old school in places, but it was really lovely. The staff are great and the service is wonderful. Rooms are big and clean. It’s a great choice for people traveling with kids.

Prompt, Efficient and responsive staff. They went out of their way to help especially the concierge staff 👏👏👏to the ladies manning the coincerage desk on 29th and 30th of August . A special thanks to them for their help . Rooms were as good as new every day. The service desk folks were extraordinarily prompt in fulfilling any requests. 5 Stars

Excellent stay

Very nice hotel with excellent service and very close to public transport

Amazing grounds, wonderful service, we really enjoyed our stay.

The hotel is clean but quite dated in its appearance. I imagine it was very grand in its heyday. It is absolutely huge and a bit of a maze trying to get around. Restaurants onsite are ok but mostly expensive. There’s not that much to walk to tourist wise, you pretty much need to get a train to any of the key sights. The area around is quite businessy. The hotel is fine but probably more suited to business travelers rather than tourists. Also the pool is an additional cost unless you join the new Otani club.

I’ve stayed at this hotel before. They never disappoint. Excellent service. The staff are always very friendly and accommodating.

Very convenient location. A lot of dining options in Akasaka and short walk to Akasaka-Mitsuke train station.

Best hotel in Japan!

We had a wonderful stay. I would like to thank concierge staff member Marina for making our stay special and memorable. Marina went above and beyond for my family. Thank you, Marina! - The Eaton Family

Great customer service and very helpful staff for travelers first trip to Tokyo. Everyone was friendly and helpful.

The level of service here is very high.

The new Otani hotel the main is an excellent property with the impeccable garden area. It was so beautiful and serene. The staff were very pleasant and helpful. Our kids and I enjoyed the pool and also the comfortable pajamas and slippers waiting for us in our rooms every night. The dining options are amazing but Satsuki was by far the best restaurant!

We had a very nice time.

The property was extremely clean, very posh, the surrounding area was lovely. The rooms were fantastic and we loved the edo style baths. HOWEVER room 920 was terrible. The walls were so thin we could hear everything going on around us. Room 920 must have been located below some sort of kitchen or laundry room, every morning around 8 CRASH, BANG, THUD THUD THUD for hours. It was such a shame, if we weren't so busy we would have asked to move.

The hotel was Very well appointed, the staff welcomed Us immediately and attended To our needs. The room was so comfortable, the beds are luxurious and the bathroom is So spacious and attractive. Breakfast buffet in the garden lounge was Delicious and fresh and had Something For everyone to Enjoy. The garden on the property is so peaceful and Beautiful, a surprise to us that it is scenic And calm.

Very good hotel. Will definitely revisit next time

A fantastic property and stay. I recommend joining the new Otani Club. It provides late checkout and access to the pool free of charge which was a welcome relief in 38 degrees.

Wonderful and beautiful hotel. Everyone was beyond kind and respectful.

It's pretty hard to rate this hotel - due to some issues, it was somewhere between 3 and 4 stars. - We arrived around 2PM, checked in & were advised to return after 3PM which was fine. When we came back over 2 hours later, the front desk gentleman took a long while to locate our checkin record & advised us to carry our stored luggage (& the one previously sent via courier) to our room. It's quite unusual for a 5-star hotel, especially in Japan. Later on we were advised that the luggage would be sent to our room in 10 minutes. - The aircond in the room was of the central type which didn't give much control & was not sufficient. At 18 degrees, it's still quite hot that we even had to pull the curtains all day long to avoid the heat. Those 2 issues would result in a 3-star (or lower) rating. However, everything else was top notch which entailed a 4-star rating. It's a massive hotel in a prime location where everything could be done within the building complex: restaurants, shops, gyms, swimming pools (the pool was closed during our stay), garden with a waterfall, etc. Train stations, shops & restaurants are close by. Airport bus is right at the front. Our room was bright, quiet & spacious with comfortable beddings. Nice, clean bathroom with good amenities. We sampled 4 different restaurants in our stay and they were all good, great service & decor. When checking out, our luggage was carried all the way to the bus. Great service.

Very gorgeous Hotel! Highly recommended.

Exceptionally responsive and helpful staff throughout my four day stay.

The hotel was wonderful and the staff was great. The rooms are small and don’t have adequate air conditioning. They had to bring in a portable fan to cool the room. The gardens are beautiful, specially the rose garden. Tokyo was amazing.

The Japanese waterfall and garden was beautiful. An oasis of beauty and peacefulness in the center of Tokyo. The staff was extraordinary! The entire property was fantastic!

Excellent hotel. We really enjoyed our 5 day stay.

This hotel is less convenient, and really required us to take taxi's. This is two hotels in one, basically. There are LOTS of food options in the building, not so much around the location. We liked this place. Would definitely stay there again. Was able to book a triple room, as we had three adults. I was disappointed that the pool was only opened until 4pm. It was quite hot there, over 80 degrees and it was still not open.

This is one of the most wonderful hotel. The staff is so helpful. They are so kind to go out of their way to help people like us help navigate ourselves in a different country. We have stayed at Otani before and loved how patient and helpful they have been with us during our preparation of our trip as well as during our stay in Tokyo. Domo Arigato Gozaimasu Otani Hotel! Dozu!

Otani main was a good choice. King bed room was spacious. Firm bed was great. Amenities were great. Restaurant dinner was slow and just okay. Bathroom was very small. Gym was good but hot and limited treadmills with one of two out of service. Concierge was excellent to our group dinner options.