Exc

Good location. I paid full price for a hotel whose pool area was totally under construction. i felt the value was not there. Misled by EXPEDIA advertising!!!!

Good location.I paid full price for a hotel whose pool area was totally under construction.i felt the value was not there. Misled by EXPEDIA advertising!!!!

Rellay bad food ,one pf the terrible food that i ate in hotel, ever y day is the same and not opportunity of choice at all. Breakfast:eggs,foul,falgel,hotdog,potatos,some poorest cakes,ugly cheeze,vetgtbelas. Dinner: pasta,beef, chicken,rice , potatos,fish. Not taste at all . Except the food everything elsa was good

The worst stay experience I have ever had, this hotel doesn't deserve one start . I had to cancel my stay after 2 nights due to 1- Unclean places2- Food caused health problems for all my family members.3- Service delays, I do a request then I get a response after 12 hours even for simplest things like getting a clean glasses in the room.4- Team is unprofessional and not even friendly.

The worst stay experience I have ever had, this hotel doesn't deserve one start . I had to cancel my stay after 2 nights due to 1- Unclean places 2- Food caused health problems for all my family members. 3- Service delays, I do a request then I get a response after 12 hours even for simplest things like getting a clean glasses in the room. 4- Team is unprofessional and not even friendly.

Best place to stay ever in Sharm El-Sheikh! I had to check out very early in the morning, but this guy at the reception (Sameh Ashraf) was super nice and willing to help me and my company. I'd like to revisit this place. Don't hesitate to choose this place and find Sameh at the front, he is the best!

Wouldn't give this hotel a 1 star... filthy place Greeted at reception with incompetent staff no knowledge of stay had to email them my booking. Room was tired full of ants. The main restaurant was a free for all never a clean table no service the worst food ever I have experienced no managers visible to complain to. Whoever the general manager is of this shambles should be ashamed.

Wouldn't give this hotel a 1 star... filthy place Greeted at reception with incompetent staff no knowledge of stay had to email them my booking. Room was tired full of ants. The main restaurant was a free for all never a clean table no service the worst food ever I have experienced no managers visible to complain to. Whoever the general manager is of this shambles should be ashamed.

The reservation staff is a disaster. I used "message hotel" function in Expedia. Well they did reply my message they replied fast. But they never replied(or read) again after my second message.....that made me call their reservation but it was another hell.... I called reservation office but ALWAYS NO ONE ANSWERS. do you know how many times I have called to actually reach a real person? 35 times!!!!!!! but that real human said he will transfer me to another person and finally it ended up as no one answering again.....endless circle....

The reservation staff is a disaster. I used "message hotel" function in Expedia. Well they did reply my message they replied fast. But they never replied(or read) again after my second message.....that made me call their reservation but it was another hell....I called reservation office but ALWAYS NO ONE ANSWERS. do you know how many times I have called to actually reach a real person? 35 times!!!!!!! but that real human said he will transfer me to another person and finally it ended up as no one answering again.....endless circle....

Nice hotel - nuce stuff - but the conditions very bad and food not good they have sane food same taste every day

The red sea in this more than amazing . People here friendly and charming night life

The location is very conveniently close to the beach, that you can reach walking across the street and through another resort: five minutes maximum. The rooms are scattered across a park with several swimming pool, and they are reasonably maintained.

The location is very conveniently close to the beach, that you can reach walking across the street and through another resort: five minutes maximum. The rooms are scattered across a park with several swimming pool, and they are reasonably maintained.

The phone line did not work and I could not call in. No one replied to my question submitted to their website. The website said there was airport pickup but there wasn’t. It also said free wifi, but the wifi wasn’t free. As well, my air conditioning didn’t work and it was very very hot. Lastly, my room stunk of cigarettes but they wouldn’t let me change rooms.

The phone line did not work and I could not call in. No one replied to my question submitted to their website. The website said there was airport pickup but there wasn’t. It also said free wifi, but the wifi wasn’t free. As well, my air conditioning didn’t work and it was very very hot. Lastly, my room stunk of cigarettes but they wouldn’t let me change rooms.

From the moment I arrived to check in at the ungodly hour of 04:30 the treatment I received was excellent (thank you to all front of house staff during my stay in particular Kareem) Midway through my stay I suffered a diving accident and once again the hotel was fantastic in organizing doctors and extending my stay in the same room, as I was unable to fly home, even whilst waiting for confirmation that the room had been paid for. The room itself was excellent, the bed ultra comfortable, the fridge well stocked and promptly replenished ever morning with the added bonus of a kettle and tea/coffee making facilities there (and again regularly replenished ever morning. The room cleanliness was again excellent and cleaned promptly between 8:30 and 9:30 every morning (I forget the name of my cleaner but a nicer man you couldnt meet. To the management, my room was 4110, the guy needs to be acknowledged as a first class member of your staff) In regards the pools (I forget how many there were) they were always clean and the pool bar staff always helpful, friendly and polite. A special mention needs to made for the towel man Ataa (Ive probably misspelt his name) but he was like a man possessed all week long!! If you didnt change your towels every day hed find you and insist he did it for you!!!! If, as I did on more than one occasion, you left your towels out at the end of the day hed remove them, find out where you wished to reside the following morning and lay them out for you!!!

Amazing stay ,special thanks to Mr Mostafa Al assal

Rooms are old not well maintained.Cooking smell all over the facility Very high noise of kitchen equipment in the room

Check in took some time to prepare the room, although I reached at 8 pm. Room was average size and clean but the AC was noisy. Bathroom curtain was not clean! Breakfast was not that good. Service was poor as I need to call several times to got my room made up and get towels. Check out was fast.

Bad services . The wifi very expensive more than 25% of then room rate !!!!! . No activities . Not delicious food .

The recieptionet was very bad. It took more than 45 minutes for checkin. Also we had two rooms in each side of the resort because we tow separate bokking. It was unconvienante to the whole familly.

The Hilton was great! Staff excellent. Bed not so comfortable and the bar didnt have all of the mixes to make drinks but overall it was terrific

The Hilton was great! Staff excellent. Bed not so comfortable and the bar didn't have all of the mixes to make drinks but overall it was terrific

Nice hotel and excellent service specific front desk supervisor Mohmed

Not bad buth the rooms need renovation

Really bad front end worker, need to improve how they should deal with gust

Enjoyable vacation

Really good hotel, although checking in and out took far too long (we nearly missed our flights it took so long!) All inclusive was good value too.

firstly when i got to the hotel the taxi driver from hotel left a bag behind at the airport which had my passports, after an hour of finding them i ws giving a twin room when i booked a king room and non smoking, i have 2 kids so they asked if they can bring the 2 beds together, sure i refused as i booked a king with extra sofa bed then they moved me to king room that was suffocating coz it was a smoking room, again i refused coz my son have allergies, then was asked to wait at lobby after an hour or so finally they found me what i booked for, in total i waited about 3 hours just to get a room and not to forget the stress i went through of my missing passports, next day a manager called coz i did survey about hotel and what i went through, he said he heared about what happened to me and he wants to make it up to me to make my stay enjoyable , i stayed 5 nights with my kids and he never called me back. very bad experience on the first day i arrived which suppose to be fulll of excitement, beside that it was ok but i suggest the chef to change the menu on different days, 5 night there 5 nights of same food which made me go to anothet hotel restaurants to eat different kind of foods, staff was really friendly, in my room there were so many big ants and also in my friends room, sorry for this review but thats what happened.

Bath room was broken they say they will fix it next day and never do . A lots of bugs in the room . Air condition eather very cold if you turne it down it will stop working