Everything about this hotel was great! The staff was helpful and friendly and the room was clean and new.

This hotel is in a fantastic location - it makes so much of the city and it's attractions walkable. We got a great deal on our room, which was HUGE by NYC standards. The bed was very comfortable and the room overall felt very very clean. The only nit-picky issues we experienced were: 1. The room is showing wear and tear (stain on the carpet, stain on the curtain, mildew stains on the seam where the shower wall meets the tile). 2. The cleaning and restocking from housekeeping was not consistent. They did a great job, but the coffee supplies and glassware that was used was inconsistently restocked. We finally had to call to ask for it. Again, this is not a deal breaker, but if we had paid full price for our room, those types of 'misses' would not have been acceptable at the luxury pricepoint. The staff were always friendly and willing to help - however, there was a definitely a sense that this was more a 'mid tier' hotel for service rather than a 5 star luxury experience. Would definitely recommend as long as expectations and the price are in alignment.

Facility doesn’t live up to its name

Great location and Hotel for our first trip to NY

Really nice one, great living experience

Great hotel, great hospitality and great location

The first suite had a broken thermostat and it was very hot. It took 5 calls over 4 hours to get the issue resolved and they moved us to another suite. The restaurant was a joke. The server was not interested in waiting on us. I ordered a hamburger and I specified I wanted it medium rare and it came well done! For $38 it should have been right. The server never came back and we had to hunt him down to get ketchup. The bill came and the service charge was added to the bill.( there were three adults and one child). Then there was a separate line for a gratuity! The service was nonexistent and the prices were exorbitant. The hotel was lovely once the room issues were resolved. I would recommend the hotel. Avoid the restaurant at all costs!

Great check in, excellent customer service, quiet, clean and centrally located in the heart of the city. The only minor downside are the pillows. We would definitely stay again and highly recommend.

beautiful!

Everyone was so friendly, we had a few small glitches but nothing too major

Good location

Weren't able to check in until 5 hours past check in at 3pm. Over booked and lied about it saying the cleaning staff were slow and then gave us a room without the pullout sofa bed that we booked. They did take off the cheaper of the two nights but initially only wanted to comp us a dinner in the restaurant. Location is great and very spacious especially for a hotel room in NYC.

Amazing hotel! Located in a perfect location within walking distance to Central Park and Times Square. Our suite was stunning and spacious!

We had an exceptional time staying at the Luxury Collection hotel. Its location was ideal for us to be able to walk to and from the top sites in the city. We will definitely choose this hotel again when we visit NYC in the near future.

Lights in the bathroom not working, mini bar glasses dirty, towels had holes in them, restaurant breakfast service bellow par, room cleaning service was not provided daily

It was nice

Great Staff. Comfortable quiet hotel in the middle of midtown. Convenient location.

Luxury hotel for sure, nice location, etc. For the price they charge, they should include breakfast or at least have a free coffee. Don’t expect any at this location.

It was ok. I wouldn’t say it is “luxury” or rate it 5 stars. It is clear they are under staffed but if there was more staffing to help with requests, it would be a better experience. For example, waited over 2 hours for someone to bring sheets/blankets/pillows for pull out sofa. No one came to clean up room at all on second day. Called hotel service a couple times only to ring and ring and ring and never answer. This isn’t high quality service.

Overall a good hotel choice for manhattan! A few smaller issues: tiny lobby with almost no seating area, feels claustrophobic, likely a typical manhattan hotel issue. Minibar is censured and full, no way to refrigerate anything such as water or anything you bring with you. Took long after 4pm to get the room, but we got nice rooms eventually.

Location and cleanliness

The property was gorgeous, the suite I stayed in was very clear and spacious. The front desk was very helpful as well. I highly recommend this stay.

Great property and staff. Restaurant super overpriced for the food quality offered. No taste, no creativity. Restaurant is not up to the standards but the hotel. Breakfast tasted like a high school cafeteria.

7 min walking to time square , friendly staff

Worst the experience I ever had at a 5 star hotel. Dirty and disgusting. Over charged and I had to ask for refund on the mini bar we never used and over charged on parking. Got my refund but will NEVER go again. Flies in the room and stains everywhere. Motel standards!

We had issues in the beginning with our room conditions. It took a while before it got cleared up and finally got our room. The view on 50th floor was stunning. The hotel needs a desperate update. But room service and employees 10/10. I would only recommend if hotel gets updated. Location is great!!!

Worse service

Was locked out of my room and had problems w charges that took several attempts to correct

Perfect arrangements and great customer service

Room not new

Very nice room, helpful staff, very much enjoyed my stay.

great