Location is as good as it gets. Service was on point. Efficient check-in and out. Rooms refurbished from last time I stayed there. A good attempt and in the right direction, however it could have been done better. Soundproofing is nonexistent, you can hear people in the hallway and from other nearby rooms. I got a room with no heating, could have had it slightly warmer for own comfort but bearable. Rooms are well sized, bathrooms are small. Breakfast is great, but here as well the room is kind of chilled as the main door is just around the corner, adding a cold brise to your meal. It is a good place to stay if the price is right, for me it was good value for money this time, although some constrains.

Right in the heart of Old Town Aachen, just a few meters to Van den Daele Cafe, cathedral, and the historic town hall. Well refurbished, nice staff, good breakfast buffet. Recommended.

Slecht hotel

Beste Lage in Aachen

charged me for 2 car parkin g spaces even though i could not fit my car into one and another car was in my space - plus blocked me in

super

I stayed in this hotel a couple of times over the last 30 years.. location is fantastic, i find the service provided by the staff faultless, they are professional and will do what they can to assist. Breakfast is really good with loads of options. Rooms are good sized but no air con, so in hot weather you have to leave the window open... In summary, whilst this is not a negative review, it does feel like it needs updating in line with some of the other hotel chains in the locale

Excellent location in the centre of town

Excellent property to stay in while in Aachen. Very clean, modern and an excellent breakfast.

Excellent location, steps from the Rathaus square and the cathedral, and a batch of good restaurants. Breakfast was excellent, only slightly diminished by so-so coffee. My room was up under the eaves of the building, with a lot of character, but also had a good little fridge and plenty of storage. A couple of little oddities with lights that didn't work and cold water which would go warm, but nothing serious.

Comfortable modern hotel in the centre of the town. Excellent buffet breakfast with plenty of choice.

Perfect breakfast, clean rooms. Close to city center.

Great hotel. Very friendly check in. Complimentary beer and soda as well as snacks. Super convenient for Christmas markets. Would definitely stay here again.

Okay hotel in Aachen city centre. Good location. Decent breakfast. Room window not very well soundproofed-it was possible to clearly hear people talking outside the hotel at 4am. WiFi signal in room was terrible. No free bottle of water in room either - its the norm in German hotels to provide a free bottle of water.

Excellent location and helpful staff.

This hotel is not a 4 star Hotel…The location of the hotel is central but there is too much noise. There is no cooling system in the room. There is no air conditioning. you have to open the window and it is not possible to sleep because of the noise. All night, lots of cafes, drunk people, and unfortunately a big construction across the hotel. Then early in the morning construction starts with a heavy noise. I asked the reception for the fan after sleepless 2 nights, which they should have to brought without asking in the summer heat. internet connection was messed up. It is impossible to get in contact with that connection. Pillows were incredibly uncomfortable and it made us also not sleep well. Housekeeping service was enough and friendly. They don’t have enough parking place. Some employess at the reception was really disrespectful and rude. While talking, he speaks as if scolding without listening to the customer. The best thing is breakfast. It was fine and delicious. But I would never stay here again.

This hotel was extremely disappointing and served up 2 of the worst nights sleep I have ever had. The room lacked any ventilation besides opening the window - however the noise of rowdy drunks all night and the construction site across the road starting early each day was unbearably loud. The mattresses were also incredibly unyielding and hard which also contributed to the poor sleep. This hotel was a stain on what was otherwise a lovely stay in Aachen.

First of all, they don’t have parking. There’s maybe 6 spots and you can forget about getting one. To advertise parking is wrong. The staff was a bit clueless, and the managers were not at all friendly. The internet was atrocious. Non existent. .1 - .25 mBit down. When I informed the manager, all I got was excuses. They ‘fixed’ it and I was getting less than 1 mBit down. The manager said it was fixed and that’s all they could do. Breakfast was absolutely nothing special. I would never stay here again.

First of all, they don’t have parking. There’s maybe 6 spots and you can forget about getting one. To advertise parking is wrong. The staff was a bit clueless, and the managers were not at all friendly. The internet was atrocious. Non existent. .1 - .25 mBit down. When I informed the manager, all I got was excuses. They ‘fixed’ it and I was getting less than 1 mBit down. The manager said it was fixed and that’s all they could do. Breakfast was absolutely nothing special. I would never stay here again.

Nice location in the heart of Aachen. Professional and friendly staff. Free internet is quite slow.

Ok. Nice hotel an convenient located.

Nice room with view of the cathedral. Very friendly reception staff.

Nice room with view of the cathedral. Very friendly reception staff.

The room has no AC in the summer time, has to keep the window open to have the air flow, however the room is at the first floor right toward a plaza while the fountain dripping and drunkers shooting that making lot of noises till 05:00 am. We stayed one night without any sleep. Called to the front desk, got the answer that few AC room were occupied, also the whole hotel didn't have any ventilator. This is unacceptable for a room price for 100 euro. Very dispointed and would never go back again!!! Our next day trip is ruined by completely sleepless whole night in Aachen.

Lack of parking places in the nearby is a bit annoying. But the hotel and the service are very nice.

Lack of parking places in the nearby is a bit annoying. But the hotel and the service are very nice.

Very clean, welcoming and comfortable hotel. The surrounding area is nice and has many options for food and drink, and shopping. All are close by and perfect walking distance.

Very clean, welcoming and comfortable hotel. The surrounding area is nice and has many options for food and drink, and shopping. All are close by and perfect walking distance.

We booked this hotel on the basis of having parking. Arriving after a long drive we were told there is no parking only to find out in check out there is parking.... Room was ridiculously hot and no AC. Can’t believe it’s a 4*....powered milk in the room, cheap soap brands that weren’t even replenished and water left in the kettle.

We booked this hotel on the basis of having parking. Arriving after a long drive we were told there is no parking only to find out in check out there is parking....Room was ridiculously hot and no AC. Can’t believe it’s a 4*....powered milk in the room, cheap soap brands that weren’t even replenished and water left in the kettle.

All good, decent breakfast included. Nothing to complain about.

All good, decent breakfast included. Nothing to complain about.