Property looked nice on outside and lobby area. Couldn’t stay there as they couldn’t check anyone in due to system issues. They referred us to another hotel which we accepted.

Breakfast is not included. My fault for not checking but a sign at the breakfast buffet would have been helpful. It was NOT worth $21 each. VERY friendly staff and good service however.

Would have liked the parking area to be fenced in if I’m going to have to pay $27 for overnight parking.

The front desk gentlemen was super rude. Also the all the bath towels we received all had stains on them.They also make you pay for parking for two days of even tho you are only staying for one day. "Less than 24 hrs". Check your bill becomes i was chearged for 4 days of parking. I would never stay again small rooms.

This is not a 4 star hotel, but if you have to stay in downtown Montgomery, it’s fine. There were a lot of small issues that added up to a frustrating stay. The worst was the non-existent service. We had a suite for our family and there were 2 towels in the room and almost no toilet paper. When we were trying to get ready the next morning, we called down to ask for towels and TP and we were told they had some at the front desk. I’ve stayed in some rough places and even they sent someone to you with towels. We paid close to $400 a night and I have to wait for my spouse to get out of the bathroom so they can watch the baby so I can get dressed to go get towels and TP which should have been provided in the first place? They also do not have room service as stated on their website (you can however place an order and pick that up yourself) and there is no housekeeping. All of this is not normally a big deal and I never write bad reviews, but when you are traveling with a family and choose a hotel and pay more for services to make your trip easier, it’s tough to think you could have stayed at a roadside motel and saved yourself $700. Also the rooms are in need of repair. Our first room had a door that wouldn’t close —it was wide open when we arrived. We were told to wait for a repair person but we couldn’t. The second room had cardboard shoved in a drawer so it would stay closed, overhead light was out in bathroom, and overall very worn down. It was clean though.

Everything was good until they accused me of smoking in a room and charged me an extra $250… I don’t even smoke at all that’s the sad part the lady said she was going to call me back with evidence and I never received the call and they still have my money

The hotel is very close to downtown and the room was spacious. The staff is also very friendly.

Room wasn't ready until 45 minutes after check in time. At just the bartender gave me a discount on the drink i had while waiting on a room. Toilet leaked water. At least the bed and pillows for comfortable.

We enjoyed our stay. We felt very safe, the area was quiet, and staff was amazing. The only thing we had that we didn’t expect was no fridge in the room. This wasn’t a huge inconvenience, but something we didn’t plan for.

Clean

Nice staff,

It was a very average hotel...no microwave or refrigerator in the room. The microwave was in the lobby and very dirty.

Never again

Great staff

The staff was super friendly and helpful. The lobby is beautiful.

My room was a little dirty, the floor had somethings on it like maybe they had not vacuumed the room. The shower gel was completely out. I think they should make sure to check the shower gel before each person checks in. To pay for parking and cant find parking is not good. I was offered under the building after I parked on the street.

sticky carpet, sticky floors. Need to add to humidifier to get the moisturizer building.

Other than the loud karaoke one night it was pleasant

Be prepared to pay a deposit fee of 200.00 when checking into your room. This is an additional fee and 14.00 for self parking in parking lot of hotel. Regardless that your room is prepaid. Don't leave your room early and return before check out time, cleaning staff will assume you've checked out and turn your items in room to main desk, telling them you left early. Cleaning staff doesn't communicate with front desk and visa versa on if you are still checked in. They also get upset when you return. There are no notices information on prepaid rooms requiring deposits. Also it take at least a week before refunding your deposit.

This place gets a c - Staff was nice, hotel was a little rough around the edges, nowhere to eat around the hotel on a summer sunday night...

Not a clean place. Very run down. Blood splattered all over the wall in the bathroom. No other rooms available to ask to change rooms. Two bath towels in room and both were dirty. Half a roll of TP was all in the room. Did not look cleaned. No water pressure from shower. Beds were comfortable & sheets seemed clean. No microwave in rooms. Next morning woke up to smell of natural gas. Was reported and we were leaving at that time anyway.

It was great and relaxing.

The staff was excellent, the best stay I've ever had at any hotel. I will definitely be staying there again.

The beds and bathroom were fine. The heating/cooling was fine. The lighting in the room was too low. One of the chairs was shabby. A stuffed chair in the corner had no adjacent light, so could not sit in the chair and read. I was wakened three times during my stay with loud talking outdoors. The cement at the car entrance is badly cracked and needs repair.

The desk clerk was very helpful getting me a cab. Transportation in Montgomery, AL is very bad. She was really wonderful

Great location

Overall was not a bad stay, great location to all things Montgomery. However, the place could use a bit of attention to detail regarding trash in the parking lot, rooms appear 1/2 cleaned and front service was minimal considering the number of folks checking in - my stay wasn’t able to be accommodating to what I paid for due to housekeeping so I ended up with a smaller room with double beds.

Felt unsafe during my stay. Do not recommend.

The parking for the hotel was easy to access as it was a flat lot, however I did not expect to be charged for each parking pass. The room was fine, we were missing some items in our bathroom and I tried to call the front desk, but the phone in our room also did not work. Not a huge inconvenience. The front desk was very busy with calls every time I went through the lobby and the employee did a great job of handling the phone while attending to guests in person at the desk. I did have to wait in the lobby for a few hours to take work related meetings because my room was not ready when I arrived. The bar/restaurant area had many dirty tables that appeared to not have been wiped down since the last service.

Great hospitality

The bathroom had a hair in it. But did not look to be cleaned as I thought it could be. The overall smell of hotel was amazing, but I also feel that the sheets need to be updated alone with the pillow and pillow cases. Sink hot water took a lil for it to get hot also

The room was clean (however, a little dated) and the staff at the front desk were friendly and efficient. The other hotel staff that I encountered during my stay were friendly. I didn't care for the garage parking. It was a little creepy. Not sure what could be done about it though.