Very clean

It was clean with a friendly staff who were quick to assist.

Room was clean. Hotel lobby undergoi g some upgrades, nothing that would deter the stay. However the restaurant wait staff -0. We waited 30 minutes for someone to take our order...never happened so we left. We mentioned this to the front desk which wad immediately reported to the manager. He was very apologetic and offered room free service dinner. It was late and we had a very early flight. The manager brought water and sodas to the room to apologize for the bad service.

We really enjoyed our day at the Doubletree. The staff was friendly and they always had water for us. It’s a beautiful hotel with a great breakfast.

Friendly staff, convenient to the airport.

We needed a close hotel by the airport and this was perfect.

Tv didn’t work

No shuttle from airport. Arrived at midnight after a delayed flight. Lazy front desk folks who told us that there was no hot water in our $300 hotel room because the city hasn’t fixed it in two days.

Room seemed cold in decor. Ceiling had been patched. It was pricey for quality of room

Very convenient shuttle hotel for Dallas Love. Great and comfortable accommodations. Highly recommend.

The staff overall was very accommodating. We stayed two separate nights. The front desk staff was night and day for the visits. The late night staff was far more friendly. I brushed off the day staff being very blunt because they seemed busy. The rooms were nice. The property was nice. My only complaint was one of the beds we slept in was crooked. Like a popped spring or something. The restaurant was also excellent.

The hotel is located across from the airport, so you hear planes coming in and out constantly And you could hear traffic often on all night. Very thin windows/walls. Then they also decided to do maintenance in the room surrounding mine first thing the next morning. Drilling, hammering, carts going up and down the hall. There are no signs posted in the hallways to tell you where vending/ice machine is. Had to take my ice bucket to the front desk to be told to walk all the way to the restaurant to get my ice bucket full. The bartender is the one who told me where the ice machine was on my floor . When I went to check out I told the girl about all of the noise and how I couldn’t believe they decided to rent a room when they were going to be doing construction on the rooms around that room early in the morning. the girl at the desk apologized, but didn’t offer any type of discount or compensation. When I told her I parked in the $20 parking lot, she said oh you haven’t been charged. Let me add that to your bill. She took my key card. When I tried to leave the parking lot, you need the key card to be able to exit the parking lot. Had to call their 800 number to explain everything, who contacted the front desk and put me through to them. It took seven minutes from the time that I called to be able to exit the parking lot. So due to all the noise and crappy customer service I would not recommend this hotel.

Great staff and super fast service for any requests. Unfortunately, the area around the hotel was very dirty and rundown. I most likely would have not gone out if we didn’t know people from Dallas.

Amazing customer service enjoyed the stay.

Clean and friendly

Easy check in/check out process Bell check was a plus for me The room was nice and bed was comfortable/cozy I loved the option of pre ordering breakfast and having it delivered to my room during the time I indicated on the card

Overall the stay was nice. However customers service not so well. At check-in the counter did not seem to joyful to see new clients. Double Tree is known for it's cookies at check-in the individual in front of me had to come back and request the service. After I checked in the same individual neglected to offer me the signature item as well. The bar and grill was hit and miss as well. 1st day I was treated sub par. The 2nd day was much more pleasant, top notch in a sense. The last day I was rushed to eat and get the hell out. I ordered the same dish 2nd and last day, steak and eggs. Last day I had to ask where is my toast. No fruit was provided, unlike the day before.

Breakfast buffet was really good

Friendly staff. Variety of good options. Efficient transport to Love Field

Close to airport

Amazing hotel if I ever come back to Dallas for a cowboys game I’m definitely staying here again

Everything was nice and quiet. Loved it

Stayed her several times and always a great experience

Very nice. Comfy bed.

Great Service

So close to Love Field!!

The hotel lobby is very nice , it has a couple of seating areas, modern decor. The hotel has a restaurant and a bar . Check in was quick and they gave us complimentary water and cookies. (Delicious)Our room was spacious with a modern decor. The bathroom was big clean and beautiful. Parking was $20 or you could park around back for free.

Close and convenient to airport.

The Doubletree sent the shuttle for us immediately upon our contacting the front desk. We were able to get to sleep within 30 minutes of collecting our luggage at baggage claim!

We stayed there due to the close proximity to the airport and shuttle service. Unfortunately, when we returned from our flight, our attempts to contact the hotel for a return shuttle were unsuccessful as the phones were off. This was a big turnoff after a long day of flying and potential of being stranded late at night. We had to secure alternative travel. Also, we did not have hot water for showers.

From the minute we checked in to the check out, we were extremely pleased. Staff was super helpful and the room was perfect.

The staff was very friendly and accommodating and would flight didn’t get in love field until 2 AM and the shuttle was waiting for us to pick up then an easy checkin and room service for breakfast ! We will definitely stay again!