Unattended front desk when arrived to check in, possibly 5 minutes. The very nice maintenance person walking by asked if anyone was assisting us and then went into the office behind the front desk to alert staff a guest required check in. A staff member eventually appeared , rather disinterested individual for working in service.

Always friendly staff and great rooms!

They stay was great and the restaurant in the Hilton was fantastic as well as room service.

The first room door knob broke and locked us inside the room. But the staff resolved the issue immediately so no big deal.

We drove for 5 hours to fly out of Love Field and stayed here one night before departing the next morning. Everyone was very friendly and attentive. Valets were excellent, and it was easy to get our vehicle in and out. Lots of nice restaurants nearby (we chose Pappas steakhouse). We will be back next time we fly out of Love!

Front desk and valets were great. The rooms are not that clean. There was hair all over the counters and shower.

I have never never been more disappointed in a Hilton hotel. It was not inexpensive and I was expecting a much better experience . The hotel is located in a nice area and the pictures on-line were lovely- but the service at this hotel is to put it nicely awful! We were there for two nights and NOT ONCE was our room cleaned. I called the front desk 3 times and no one answered and finally went down to request house keeping. Someone finally showed up at 7:45 in the evening to clean our room - at which point we just asked for clean towels . The hotel restaurant has ONE person serving during breakfast hours . The lady is very sweet, but it impossible for her to help everyone in a timely manner . The front desk is so busy socializing with one another that they seemed bothered when I asked for a print out of my bill. The woman handed it to me without saying a word . No - “thank you for staying with us “ nothing. I wish I had saved my money and stayed somewhere else . My best experience at the hotel was with the valet staff. They were personable and lovely.

Loved how my suite had a bedroom and a living room ❤️

Great hotel, perfect location.. middle of everything

Claims to be a boutique hotel, but it is dated in room decor and noisy all throughout the common areas. Just really not in top shape anymore.

Not enough light in bathroom. TV in non-adjustable poor location/position similar to Hilton Doubletree.

Very nice

safe and good food

Hotel lied and said they had parking available. When I got there, it was valet only for $40 a day. Had to dispute these extra charges with my credit card company as we were already being charged astronomical rates due to the eclipse.

Good size rooms, rates not particularly great but not out of line for area, valet parking fees should be considered when reviewing room rates - above normal.

Nice staff. But need a to clean the rooms better. Hairs all over the restroom

Great hotel overall. Clean, friendly staff, good area. I feel like the claim to parking is misleading, as it's only valet and there is no free self parking.

No assistance with luggage

Great service and convenient

The staff was great and very helpful. The location is right in the middle of North Dallas. East drive to just about anything you’d want to see and do. The room and bathroom were nicely appointed.

Safe and quiet, away from the downtown ew but close to North Park shopping

Helpful staff and clean.

Everything with the hotel was excellent, however, the hotel did not have a reservation for me so Expedia's service was lacking.

Amazing service at the bar. Mark is great. Close to amazing restaurant. HIllstone and RD

They don't provide any provisions in the rooms, no water bottles, shower caps, hand soup, q-tips, etc. The bed linens don't smell clean. The location is great, but overall, I don't recommend it.

Great location but rooms are a little tired. Parking is valet only and costly. ( Loading and unloading gets backed up as area is small).

The wak-in shower in room 1103 was terrble. The design was all wrong. I couldn't turn on either shower without getting hit in the face with cold water, which stayed cold for 5 minutes There were NO towel racks/rods/storage. What does Hilton have against towel racks? There was barely eough sink counter space to put a toothbrush and comb. Who would have designed such a batroom? The fan blew in my face all night. The room was very stark. I think you should have the comfort of your guests uppermost in your minds rather than modern sleekness.. The staff was wonderfu, however. Will anyone read this?

Starting sneezing as soon as I set foot in the room the first 2 days; 3rd day was coughing and hacking. It only happened in the room and not when I was outside working. I believe there dust mites either in the bedding or vents.

The bar and restaurant staff were rude and didn't seem like they wanted to serve our breakfast. I asked for a mimosa and the waitress said she didn't have a key to get the champagne!!! We wanted lunch on Saturday and there was no one to help us. We had to go ask the front desk to find someone and at that point we left and ate elsewhere. I won't stay here again. Unfortunate because the hotel is in a good location.

We had a very nice stay.

This is an excellent quality hotel in very safe location. I highly recommend staying at this hotel.

The staff is incredibly friendly!