Very dedicated to cleanliness. Good breakfast. In a very good area with lots of excellent restaurants and shopping nearby. In process of remodeling. . Shampoo and conditioner were not pumping and wall mounted. Facial tissue was out. Brought to front desk attention. Someone dropped off these but did not remount them which required a key. Also if staying multiple nights they only clean room and make beds every other day.

AC not working properly. Very outdated thermostat. Not provided with hand soap or extra toilet paper (1/3 of a roll on wall fixture). Construction ongoing so pool and part of parking lot unavailable. Staff were friendly. Breakfast OK.

We couldn't pull the room darkening blind down so when I told the young man who had greeted us at the front desk I asked if he knew how, his response was, "I don't know either". Also of note, the toilet paper holder was hanging from the wall with one screw; while not a big deal it stuck out because the rest of the room was so pristine. Last, there was a dark area on the perimeter of the building from which you could access the hallways and I ran into employees who had slipped out to smoke both times I tried to go through there. The staff who prepared and set up the breakfast were outstanding, friendly and helpful.

Many room's including mine did not have adequate AC, setting 65 deg, room 80 deg....

Under construction.

The only negative was we had to park in the McDonalds parking lot due to construction Breakfast was excellent. The lady preparing breakfast was so kind.

Staff was excellent! A special thank you to Ms. Moe who was exceptional in handling a difficult situation when room keys no longer worked because of a nearby accident knocked out the system. Everyone, from the breakfast room staff and housekeeping personnel to the front desk staff, were outstanding. It felt more like being at home, rather than at a hotel. Loved the personal feeling!

Clean, quiet, and comfortable. The staff was very friendly and helpful.

Pro: The staff was amazing, they made the stay with it. Breakfast was outstanding with a large selection. It was clean considering its age. Cons: The hotel is outdated and is being renovated. We went to check in at 2:55 and it took until 3:55 (after i had to ask if it was ready yet) to get a room because it wasnt clean yet. No one else was in the lobby waiting. Parking was limited and some people had to park at the McDonalds next to the property. The pool is also being renovated, who does that during pool season. Also the website says hot tib, one of the main reasons i selected the hotel, there isnt a hot tub nor plans for one in the future. Our showerhead was point at the wall so unless you pre stood up against the wall, you couldnt wash yourself, and the was only 1l2 your body at a time. 3 of the 4 ice machines did not work.

The staff was very friendly!

The front staff and dining staff were outstanding, polite and friendly.

This is an outdated property. I was on the 3rd floor, blinds and curtains falling down, drywall clearly has issues with moisture and it was falling down, carpet is from the 90's, and elevator probably from the 80's. It is close to restaurants but that's about all that is a plus. I will not stay again.

The evening staff were outstanding very respectful 4/11/24

The parking was terrible. Overall experience was less than I’ve had at other Hampton locations.

There for surgery scheduled. Very accommodating and friendly staff.

Anxious to see the renovations when they are completed.

I like the stage and the cleanliness of the hotel

The staff was very friendly and helpful and the provide great customer service. The only downside was the renovations going on were loud and annoying.

The employees were wonderful so must of the stuff was out of their control. But it was going through renovations which should have been listed on the Website. Good luck sleeping in past 7am. Drill and hammers going at 730am. The TV was straight from 2006. I've seen tablets bigger than the TV in this room. The 80s called and want their thermostat back. The AC never worked properly. The front desk was notified and no one ever came to see what was wrong. That's the only ding against the staff. All that being said the sweet lady that put out the breakfast needs a raise. She literally is the only reason I'm not giving this one star.

The property is well located near Piedmont Northside hospital, which is why I chose it, less than a 5 minute drive away. I had a procedure scheduled at Northside at 07:45 and two medical actions I had to complete during the night. A call came to the room phone, ringing just once. I fell asleep at

Hotel was well situated to main road and close to where we needed to be. Room was clean. Bed was comfortable. Bathroom had a combo jetted tub and shower which was not in the best shape. Shampoo in containers in the shower was empty. Had to run downstairs and get a mini bottle of shampoo. Staff were great, accommodating, prompt and friendly. Breakfast was decent with good variety and plenty of fruit and regular fare. Eggs, waffles, etc. Would stay again.

My room was not cleaned. I didn’t get fresh towels at all durning my stay. My treat was emptied, but no bag was put back in the trash cans. The desk chair was peeling and I couldn’t use it to sit. I had black all over my legs when I stood up. My bathroom shower was repaired and just painted over. It wasn’t feathered in. The tub was stained.

The room was dated , bathroom '70,s jacuzzi tub had mold on the jets and broken harware.

Our bed was lumpy and worn-out. Other than that it was great

Room was VERY dated. Peeling wallpaper, yellowed jets and aged stained jacuzzi tub with 2 completely different handle styles on faucet, poor lighting (80’s brass dual candle sconces (?) in restroom. Room decor looked like it was purchased from a thrift sale - lumpy rust color chair, worn yellow carpet squares, blue geometric patterned drapes, burgundy “grannie” decor…thermostat from the 70’s with stick controller. Bed was nearing replacement time with ultra-cheap pillows. Such a disappointment from the flagship name. It wasn’t even mediocre. For the price (and name), I was expecting “more”. Strongly consider not using Hilton moving forward; very disappointed.

Clean but old and dated

My digital key was not activated until the next day. The toilet was clogged and when I called the front desk I was told “we have a plunger down here if you would like to come and get it”. I disconnected the call and she called back a few seconds later and sent someone up to fix it. The faucet was leaking upon arrival and the employee said he would put in a request. I’m not sure why they would rent the room as I’m sure housekeeping was aware of the severely leaking faucet when they cleaned the room, last but not least, the parking is limited at night. There were cars parked in front of the entrance due to this.

Very nice hotel, but the Wi-Fi was always going in and out, no connection. Had to constantly put in the password.

This hotel was clean but a little dated.

Did not like the pet smell at the elevator during our entire stay.

chair in room was torn and worn - mattress worn out - uncomfortable - air conditioner didn't work - great repair person came and it cooled the room about 2 hours later then next night it was hot again. Didn't have any other rooms to move us or any other rooms in the city.

No breakfast. Ran out of eggs at 7AM.