Not sure if this place qualifies as a 5 star property but I had a pleasant stay. The rooms are definitely dated and could use updating but they were comfortable and clean. Breakfast was a buffet with a lot of choices. Walk to the Haram took only 5 minutes. Getting to the property by car can be difficult as our Uber drivers could not find it and then when we finally found it he could not stop in front of it so we ended up having to walk through the crowds of people with our bags to the lobby. All in all is a good option for anyone performing umrah to get to the haram.

The staff especially Amar at the front desk and Adil at restaurant on the 21st floor. Both these gentlemen were very professional and there services were 5 stars plus! The property condition very poor and dire need of renovations. It does not represent Marriott brand ….

Amazing place. Convenience to to and from the airport is unmatched. Excellent place and staff

Excellent experience excellent food

There are 6 lifts in this hotel. In this very busy time in Ramadan, there are no waiting time to get the lift. Hotel personnel is very much cooperative.

The best

it was amazing and thank you for the team for their support and efforts to make everything so comfortable and easy for us

Clean and good service.

Staff is very cooprative and humble

Very good service

So my family and I booked 3 rooms while staying in Mecca. The hotel is supremely overpriced for its condition, it’s very old, feels like it was made back in the 80s and never renovated, the only comfortable part is the bed and pillows. But the room is dirty, needs vacuuming, the elevator is like those you see in movies. The breakfast and lunch buffets are expensive comparatively but with very limited options, and not such great ones either. The photos are a clear catfish. The surrounding area is 8 mins supposedly away from the “haram” but about “20 mins” away from Kaaba, because you need to get to gate 79. It’s relatively close to the close tower, and the exist from Al Safa and marwa. The staff that work there are probably the best thing about it to be fair, they are all very kind and friendly. But I still wouldn’t ever recommend it.

Amazing staff,nice location ,kind people at the lobby and all hotel staff ,i strictly advise this hotel

At first glance, we were happy with the hotel's proximity to the Haram. The check-in process was smooth. We arrived very early in the morning and we got an early check-in for a fee. The room was a standard overlooking the Haram without the Kaaba though. This was all nice but as soon as we used the bathroom, an awful smell was woken up. It smelled like urine that had not flushed for years. It almost burned our noses. We were there to perform Umrah and rarely stayed in the room. When you get Rm 1510, please do not take it

Pros: cleanliness and very close to Haram (3 min walking distance) Cons: 1) There was no wifi in my room and the receptionist refused to change the room on the basis that no other rooms available which means that I paid for an amenity that is not available in addition to spending more money to be connected all the times over mobile data roaming and 2) Refused to add marriott bonvoy points to my membership despite selecting the “pay at hotel” option and I was informed that these are instructions from the hotel manager (which I never seen before in any other country).

Need a lot work

Location is good but the bathrooms needs upgrades

With the amount of money that I paid I should have a better hotel location. It’s not too far from the Haram, but it’s not in the haram. Next time I will choose closer Hotel .

Nice location, property is old and not well managed. Staff needs to be trained, only the bell boys have good attitude. All other staff members talk to you like they are doing you a favor.

Excellent service

Nice and Clean close to haram, No parking at property.

Good location, great staff.

Taxi availability and parking was an issue.

Very accommodating

It was close to Kaaba and good property and great breakfast buffet

Staff was very friendly and helpful. Mohammed Bayzad was outstanding at his work. He really cleaned our room well. He always has a smile on his face. Overall, my experience was good.

The staff throughout our stay was super nice and friendly- the restaurant is amazing with a lot of variety. Overall, great experience. It’s about 8-10 mins walk from Kaba

Smells in rooms carpet bad To much crowded

Good , clean,close from alharam

Nice staff and good location, breakfast very good

Excellent location.

Horrible experience at check-in despite having our stay starting the day before we actually arrived.

Horrible experience at check-in despite having our stay starting the day before we actually arrived.