nice room, 24h reception noisy location!

Very convenient walkable location on quiet street to old town and shopping. Double room are large. Single rooms are small but adequate. Bteakfast is average.

The Cloister Inn hotel was exactly what I wanted, and even exceeded my expectations. It is located right in the middle of the old town, and it has two rare features in this price segment: private parking and safe in the room. Just do not forget to call the hotel in advance and to reserve a parking spot. They have just 8, or 10 of them. All scary tales from other reviews did not materialize in our case. The room was clean and spacious. The ceilings in the rooms are at least 4 meters high. Looking out of the window I saw the quiet backyard with our car parked in it. I did not hear any noises from the street, or from other rooms. The air conditioner worked just fine. The breakfast was very good. The safe and refrigerator also worked as expected. My extra thanks to Ahmat at the reception desk. He was very polite and helpful.

The atmosphere is warm and friendly. Breakfast is abundant.

Location

We are tourists travelling in Prague for the first time for 5 days. MY HUSBAND AND DAUGHTER AND I CHECKED IN AT THE CLOISTER INN AT KONVIKTSKA 296/14, PRAGUE ON JULY 1, 2024. WHEN I TOOK A SHOWER AT 11 PM. I FOUND SOME BAD SMELL AND STAINS ON THE SHOWER HEAD, THERE WERE SOME HUMAN FAECES STICKED TO THE SHOWERHEAD！ Because I felt very disgusting and bare at that time, I did not take pictures of the evidence immediately. I hurriedly cleaned the shower head and flush clean body. Then we informed the hotel that they changed rooms for us. The next day, my husband and I decided to check out because we had no confidence in the hygiene of the hotel. We asked the hotel to check out and refund the room fee for the remaining 3 nights, but the hotel refused. We are very angry about this, because we paid money but didn't get reasonable service. Could you please imagine how you will feel when you take a bath with water stained with faeces? I have reported to Hotel.com customer service hotline, they can’t help because of the refund policy. This was a very bad experience for us in Prague!

Very nice hotel with a great breakfast buffet. Walking distance to everything in old Prague but on a quiet street out of the crowds.

Seemed to be near everything, checked in late….called before to ensure there was parking…all good. Parking for 8(9?) cars. Room was just what I needed for one night. Nothing elegant, sturdy, shower was excellent, bed….not plush, but definitely sleepable. Biggest plus to me we were damn near in old town, bars and restaurants all around. Walked to the famous bridge before checking out and saw the sights.