All things were good.

Nice resort with huge rooms. The resort could use an update to the rooms and furnishings. Very relaxed stay.

This is the type of hotel for fat slobs that want to sit around a pool. I could do that at home. Everything is expensive and you would have no idea you were even in Bali if it were not for the signs. Even the coconuts there are wrapped in plastic.

The grounds of this hotel are amazing, very lush and tropical. The shuttle bus to the private beach is great, we felt very safe and looked after. We are a family of 5 and the 2 bed 2 bath room was perfect! The staff were so welcoming and helpful. We found the bathroom in our bedroom tired but still tidy enough. Overall a great stay for our first time in Nusa dua

The hotel and staff were great, although the hotel is getting a little old and dated - may need some paint soon. Tiled floor in the dinning and bar area are NOT Non-Slip and when wet are dangerous. solid 8/10.

The staff and service was exceptional, they tried their best to accomodate our needs. The location in Nusa dua and the beach closeby is amazing. Shuttle buses or a short walk to the mall Bali collections was quite convenient

Great family stay

Huge property but not well-maintained. 1) no USB charging ports only two ports in the two-room suite got one multi plug charger (from hotel on refundable deposit fee) then used our plug to charge phones. Huge issue if you have multiple phones and other devices like smart watches too. 2)The kids club was just for namesake half the toys were broken, there was foosball table that didn’t work n few ride along cars n other stuff. 3)The breakfast buffet was okay had western local n the Indian (not the same as Indian) tasted like it was going thru a budget cut. Three restaurants but all had almost same menu. 4)Had booked the hotel as it had a pool with the room but it was a rather small splash pool and it wasn't even clean, leaves kept falling off the roof n cobwebs on the statue pouring water into it. 5)They said it was a functional kitchen but no microwave if you want to rent one they’re happy to for a price. All in all book elsewhere if you want value for money spent 5star just for name.

The hotel was like heaven. I would like to use it again next time.

We found the Staff at the Novotel excellent. From check in to check out eveyone was friendly and helpful. We spent most of our days around the pool and the Gourmet Square staff made our holiday even more special. One employer that stood out to us and carried us on a pedestal was Jayaa. He catered to our every need and gave us service on behalf of Novotel.

Amazing staff, short walk to food, spa and street shopping. Lovely area! Will definitely be coming back!!

It's our 1st time and 4nights stay, relaxing, eco friendly and comfortable stay. Aside from being uncomfortable staying in the buffet breakfast, with no enough cooling system, which is understandable because the restaurant is an open space. Shuttle service to the beach and going around to the market area is a plus for a convenient stay. Planning to go back to Bali in the future, I'll make sure to put novotel in the top list of where to stay.

Our favourite thing about this property was the toddler pool our 2 yr old would spend hours in there playing. The beach was great but not safe for swimming directly in front of the beach club and would have been a 300m walk to the swimming area. I’m not sure if this is always or just the weather when we were there but something I hadn’t considered. The rooms were large but a little dated. I will forever not understand why hotels have clear glass doors on toilets and showers. Great location to walk to shops and Bali collection. There were also many restaurants outside of the resort that were easy to access. The property itself is well maintained. For the price compared to other options in Nusa Dua we were happy with our stay.

We weren’t able to have a hot shower even though the engineer came to fix it. Staff were very helpful and I enjoyed the stretch yoga and water aerobics in the mornings.

It was a wonderful stay at novotel nusa dua. Nice pool, good service..foods were not the best..but still ok. Hotel is kinda old but well maintained. Good hotel for good price.

Staff and members are really nice

The Novotel is a relaxing place to stay, greet breakfasts, good staff and good facilities. It is close to some streets with options.

Location is good and majority staff are good and friendly. The pool is really good and the beach was also great. Buffet breakfast is good as there was something new everyday. Check in was from 2pm and our room was not ready even though we arrived around 11pm. Seems like to there is a massive sewage system issue as all the area around the toilets stinks. Drinks are usually warm as the fridges don’t seem to be working well.

A one stop shop for a peaceful and quiet holiday that one would expect from a five star hotel. Did not like why there was no ceiling fan in rooms?

Room

Would recommend as the complex is very safe and rooms are clean and well catered apart from tea & coffee facilities... this you will need to purchase to have in your room. There was a diplomatic conference in our resort on the last few days of our stay and we felt standards slipped for the guests because all focus was shifted and amenities were limited. All in all a very pleasant stay.

Great place to stay with a family.

Great

Excellent hotel with great private beach

All round good family hotel

Around the pool could do with some attention

perfect

We stayed for two weeks (family with two teenagers) and the rooms were plenty comfortable. We enjoyed our time and would definitely recommend staying here.

Beautiful resort! Amazing facilities! Extremely friendly and helpful staff! I’ll definitely stay there again.

Good staff and special thanks to Mr. AWAN for all the help.

It was close to the shops & restaurants. Towels were old & had marks on them. There wasnt any enough tissues or toilet papers in the bathrooms. Complimentary photograph was offered by the hotel which the photographer was hesitant to provide & did not provide. Will not use Novotel Nusa Dua again. Thabk you but no yhank you.

Service and hotel not deserved for a 5star resort.