Very good service

Although I had a confirmed prepaid booking they tried very hard to deny me access to the room since I arrived after midnight.

Room was very clean, Spacious, and quiet. Lobby needs to be upgraded since it looks outdated.

Very nice hotel with nice and helpful staff. The area is very nice with good amenities nearby. The 24hr supermarket (Carrefour) opposite the hotel is very handy. The gym is small and the pool isn’t outdoor but both are fine.

Good

Some of the staff were quite helpful and the location of the hotel was central which was what we wanted. However, when we first arrived we seemingly were not expected. After booking this hotel we received a message thanking us. On their website we were asked to let them know if we were due to arrive after midnight. We did this and received no acknowledgement so we messaged a second time and still no acknowledgement! Our safe was broken, we had no adapter plug for the kettle, a light was on the inside of the wardrobe constantly and there was no way of switching this off. Admittedly when we informed staff about the safe and the kettle, these issues were dealt with immediately.

The place is not traveller friendly and definitely not recommended for any foreigners to book. They will not consider emergency situation for international travellers.

Overall very good for the money we paid. Few cons: Shower stall is small. AC control was not working and temp was fixed at 18.5C. We didn’t call to get it fixed.

Very nice hotel and friendly staff

you get what it is advertised

Very busy area and hard to reach the hotel and room is not that clean and as usual they put you in a rear view room

It’s a great hotel for long stays every thing convienant around - only issue that windows don’t open in rooms due to security Islam was great at reception and in managing our room- everything was great even the belly boy Ahmed - so friendly and helpful staff It’s been days and we still remember the great hospitality! Well done

It’s a great hotel for long stays every thing convienant around - only issue that windows don’t open in rooms due to security Islam was great at reception and in managing our room- everything was great even the belly boy Ahmed - so friendly and helpful staff It’s been days and we still remember the great hospitality! Well done

Will consider for my next visit.

Okay

Excellent

Good location and very near laffah (excellent fried chicken place) and lulu ( grocery store) and same building as carrefour (grocery place). Staff members generally friendly. My only complaint is when I was checking out I was told to sit and wait while they checked the room. I sat there right in front of the female receptionist. After awhile the bell boy came and asked me if I was checking in or out. I told him I was waiting for release and he went to check with the female receptionist. She just waved at him to ask me to leave I guess because he conveyed that to me. She didn’t even acknowledge or look at me all the time she asked me to wait. I think that was really rude. Besides her with bad service and attitude the other staff were very friendly.

Its good location is ideal

Its good location is ideal

In the morning there was leakage from the wash room and was flooded with water. Drain was also blocked . Informed Hotel management staff . Could not resolve issue for more than a hour. Asked the house keeping person who was in the corridor to clean as it an emergency and needed to use wash room. The house keeping person ( Patel ) informed that I will come when I have cleaned the room which i am assigned. I had to take the towels and cleaned the wash room. The manager was informed he casually said that he will take and never came back. The manager did lip services. We stayed for four night and no one came to provide any type of compensation for the inconveyence caused. The client canceled my meeting due to being late which resulted in a financial loss to me Please take up with the management to provide compensation for the poor customer service and leakage from wash room. Above all a very cold attitude from the staff and management

While check in front desk has taken a lot time to verify or to cross check since we were having hotel confirmation in well advance. Room services were very bad. Every day you have to request towel and others. Dinning facility was good and they were very cooperative.

I have lost my watch in the Hotel.Most of the front office team are not friendly.

I have lost my watch in the Hotel. Most of the front office team are not friendly.

Great location and friendly staff. Old hotel but things work... ac is strong. The rate fluctuates so if can get the lower rate then a very good deal.

Staff is always the best, very helpful. From the front desk to the chef who makes the eggs to order. Good location, places to walk to and other restaurants close by

The hotel staffs was accomdative and break fast was good

The hotel staffs was accomdative and break fast was good

Had a wonderful time at this hotel. The location is perfect for any type of stay. There is a grocery store, laundry service, both men women's saloon, great eating and coffe spots just u see the hotel. There is also a canal walk and a carnival type area with in walking distance. The hotel was very clean and had amazing employees. I seriously have zero complaints. If I absolutely had to make a suggestion; it would be that hotel breakfast (which was included in our booking package) have more variety. The food, taste wise, was about a 5 on a scale of 1 to 10. They basically serve the same thing everyday so after 3-4 days I just couldn't eat it any more. It was clean and fresh but just boring.

Had a wonderful time at this hotel. The location is perfect for any type of stay. There is a grocery store, laundry service, both men womens saloon, great eating and coffe spots just u see the hotel. There is also a canal walk and a carnival type area with in walking distance. The hotel was very clean and had amazing employees. I seriously have zero complaints. If I absolutely had to make a suggestion; it would be that hotel breakfast (which was included in our booking package) have more variety. The food, taste wise, was about a 5 on a scale of 1 to 10. They basically serve the same thing everyday so after 3-4 days I just couldnt eat it any more. It was clean and fresh but just boring.

Nice Place to stay with or without family. Good Housekeeping. Nice and Friendly staf. Nice city view and yes great value of money.

I would definitely visit here again and again. The charm was even more as i celebrated my 50th birthday there, and as a special gesture, they gave me a sea facing room

Amazing location, tranquil, quite and beautiful view of the lagoon. Great restaurants close by