Had an excellent stay for a family vacation

Great visit and favorite staycation getaway. Went for a quick stay with my sister who drove in from Houston. So many things to do in the area and the hotel itself is relaxing!

The stay was OK the only day that we did not enjoy was on the day we checked in and we were on the elevator coming from outside and a man approached us and stood over him like he wanted to attack him or something he said this is how we do things we did let the staff know but no one got back with us. It’s been over a week and we have not heard anything back from the manager that was on site at check out

Very comfortable and clean

It started out awful. The hotel stated they did not have the room type I reserved at the property. Alec worked with us and found a suitable solution. Our room was clean and met our needs. Great facility, awesome views. Plenty to do nearby.

We were in town to consummate a home purchase. What a lovely resort and the entire staff were great!

Location is everything for this hotel! Views are stunning and is 100% walkable. We parked the truck and did not drive all weekend. We walked to breakfast, lunch, dinner, sunset cruise, and the movies! Definitely recommend Huckabee Coffee and a sunset cruise with DFW Boat Cruises. All the main areas of the hotel are stunning. The elevators were always dirty and stunk. The workout room smelled better than the elevators! The rooms were okay but in our room there were horrible wallpaper seams that were peeling, mismatched art and furniture pulls and the bathrooms were by far the worst part. Shower was dirty and you couldn’t even get in the shower without opening the main door all the way to get in, then shutting it to open the shower door. The shower doors were extremely hard to open and the grout lines were brown and dirty. Also gave a four star for eco friendliness as there were no refillable water stations, only plastic water bottles. Rookie move on our part to assume that the paid or valet parking were the only options. There is free parking adjacent to the hotel so save that money! Overall, great location and will definitely stay again!

The overall experience was disappointing for a Hilton hotel. After going to dinner nearby, we placed some leftovers in the room refrigerator for a light lunch the next day; only to find it - and drinks we had stocked - all frozen solid and ruined. We ordered room service for breakfast the next day. After it was delivered, we discovered it had come with no silverware. Ran down to the front desk, got silverware; and came back to the room to find that the wrong breakfast had been delivered. Went to call room service, but the room phone wasn’t working. Went back to the front desk to report the problem with breakfast. The girl at the front desk said she’d take care of it and left to go into a back room. She did not return. Went back to my room; waiting for someone to come by. An hour later, I gave up and went to Chic fil A. The coffee maker did not work. Went downstairs and paid for Starbucks. No creamer. Asked the barista for creamer. She hands me a quart of Great Value half and half that had expired a week ago. Any one of these experiences in isolation would have been shrugged off - but the end to end experience shows a lack of attention to detail and customer service that I expect from Hilton.