Our third stay at Sunrise Holidays and as ever everything was excellent. Staff are exceptional, always a great selection of food, and everything is always clean and tidy. Used the spa for the first time with a package of Turkish Hammam and 2 additional massages over our 10-day stay which was wonderful.

All is perfect

Great location, great food, amazing staff but a little dated in places. We had a strange smell coming from the AC and the room was a bit tired looking. The furniture was all dented, but very clean and the bed was very comfortable. Housekeeper was brilliant and even made a towel birthday cake for my mum. If I ever find myself in Hurghada again, I will return. Thanks

Great hotel! Typical Egyptian resort, super friendly staff, food was amazing, location incredible. Some rooms a little tired but nothing noticeable. Entertainment team were fantastic. The show is quite loud until 11 but plenty of room options away from it.

A great place to stay. Very close to the harbour and only a short distance from the airport

A superb time was had within the complex of the hotel. The staff couldn't have been more helpful and obliging. The food was excellent and the atmosphere very warm and friendly. The experiences we had 'outside' of the hotel were another matter. It was exasperating feeling like human carrion wherever we went. Next time we will just stay in the hotel.

The room wasn't clean properly.

Overall we enjoyed our stay but felt it was not a 5* hotel. Quite tired for a "recently renovated" Premium room. Good variety and quantity of food in the main buffet restaurant. Quality was a mixed bag - there was always something good at every meal though. The room was good apart from stinking drains in the bathroom. Easily solved by blocking them with the flannels provided but reporting the problem to the hotel had no effect so we suspect it's an expected problem with all Egyptian sewer systems. The blanket was stained and edge binding was ripped in one corner, resulting in a serious trip, torn muscle and continuing ankle pain and suffering - staff member from guest services it was reported to did not seem concerned or apologetic enough or likely to remedy it for others. The "app" was awful. Very slow and inefficient. Restaurant bookings made through it never reached the restaurants. Wifi started off slow and got slower after an "upgrade" but there was at least a signal in most places. We are lucky to have survived the driving supplied by Ali at the taxi desk on our overnight trip to Luxor. The driver was clearly overworked and tired, as well as driving dangerously fast and aggressively. Allowing Ali to operate from the hotel reflects badly on the hotel and our experience of it. We expected his company would have been checked and approved by the hotel. Einegar and Tarak at the Splash bar were friendly and helpful. Most other staff were good but sometimes too eager.