The staff make this hotel. Our housekeeping guy 1267 was friendly and did a great job on our rooms. The grill chef was amazing prepared my prawns without being asked and made amazing things. Our usual waiters were all attentive and ensured we were treated well. The restaurants/bar manager was always greeting us and asking about our stay. The barman kept me topped up..makes a mean milky coffee. We ate at 2 a la carte one the food was amazing and the staff were chatty and the chef brought me out extra mash.10 out of 10 at Aqua. And the other was a bit of a disappointment. The staff no they were amazing but i had my heart set on the salmon only to be told there was a 35€ surcharge. I wasn't prepared to pay that for a bit of salmon and I did complain that we were all inclusive and we had a free trip to the 3 a la carte. Im glad i dont like lobster it was €150. So dont assume..I honestly wished i skipped Oscar and ate in the main restaurant. Everything was so clean and the pools were all amazing. Its a 5* hotel and it was 9.5 out of 10. Only because I felt cheated with the salmon. Outside was not so great for me..there's a gun barricade along the street at the Russian consulate it was meant for my safety but I fear guns and it was a bit off-putting. Next time I'll venture further. And skip the booking at Oscars.

Everything was perfect couldn’t complain about anything. All staff were excellent all happy and willing to help. Will definitely return to this hotel.

Very friendly and helpful hotel personnel.

Great service attitude of all staff, anytime. Great quality of food. Great Resort featuring different kinds of pools and beach access. We will come back for sure.

It’s ok and that’s it. Definitely not a 5 start hotel. We booked 8 nights and had requested a queen bed. When we arrived we had twin beds and there was rubbish in the wardrobe. The manager said there wasn’t a way to move us until the next day. However when we did move this was much better and grateful that the manager made an effort to give us two room options. Disappointed with house keeping. Our shower gel wasn’t refilled for 3 days. We kept forgetting to ask at reception but luckily had brought our own. However when we did tell reception it was sorted but why isn’t house keeping check of these things? Good to see management actively speaking to guests and noting any issues. I’m sorry to say that the food selection in the buffet is terrible. Baked items are stale and hard, the seasoning isn’t quite right for the main dishes, repetitive dishes on the menu and I had a bad tummy for the whole trip which I’m guessing was due to the fresh fruit and salads in water. No ironing board or iron in the room so I’m guessing this is something you’d need to request at reception, hairdryer is attached in the bathroom so I’d suggest taking your own too. On the plus side the staff are great and friendly. Disappointed given how much money we spent. Wouldn’t recommend this hotel.

Nothing to fault ! Brilliant stay . Great drinks . Food good. Pools lovely . Staff excellent . Cleaner who cleaned our room everyday brilliant . Be back one day

Very friendly, enthusiastic and helpful staff. Great location, relaxed and spotlessly clean. We wanted a winter sun getaway and this was excellent, the well heated pool, comfortable sun beds and a relaxed atmosphere were just what we wanted

Stayed just for a short business trip. Modern and very clean hotel. Nothing to complain about.

Food was very poor and I still have a tummy bug. Reception staff were rude and helpful Hotel had power cut with no emergency plan and staff were not willing to help as the food options were limited We were with a 4 year old and given a room near the live show which was every night. Tried to complain but receptionist said the other rooms are an extra cost so we couldn’t move. He offered to show us one the next morning but when we went no one knew anything about it and said all rooms are gone. We were really looking forward to this trip so it was a shame it was so poorly managed

Everything was perfect and would have been 5 stars had it not been for the tall chubby guy on reception with glasses almost making me late to the airport because he turned my Uber away from entering as he wanted to take 15 minutes checking me out when it was a simple process and everything was pre settled and there’s was nothing to do but to hand over room keys.. but they refused to let my Uber in who then left after 5/10 min awaiting outside and I was then left with an hour to wait and find a new Uber and even when I finally did I had to Goto the main road and when I tried to go in the Uber and the security was telling me to wait for no reason at all and for another Uber to leave, I refused and got in my Uber as my flight was not going to wait for them and the guy at the counter which I mentioned before glasses tall tried to be funny saying if you miss your flights it’s your fault because your supposed to be at the airport 3 hours before international flight to which I corrected him that he had no clue and my flight was actually domestic and the fact he assumed he knew and that I didn’t need to be that early for domestic as a seasoned traveleg I knew this, I had given myself 1 hour 30 which was cut short to 1 hour due this nonsense by reception and security. Otherwise perfect stay until the last moment where it was ruined by ONE HERO!

Very good balance price-quality! Service both in the restaurant and at the pool are just excellent - very kind and helpful waiters. Combination buffet and a la carte restaurants brings a good variation in dinner possibilities. Wide range of bread, cold vegetables and desserts - I missed warm vegetables to combine with the freshly cooked fish and meat. Rooms are spacious and clean - If you would like to sleep early, I would recommend not to have a room close to bar where the show is executed. Summarized: Very good hotel which I would definitely book again.

Nice rooms, good food & friendly staff

I have no faults with our stay! Everything was amazing. Pictures of the hotel do not do it justice, the hotel was beautiful and clean!

A great week at this hotel. The facilities are really good, with multiple pools and a great beach. The food was great for breakfast, lunch and dinner with the Italian restaurant a real winner! All the staff at the hotel were so friendly and helpful and I would return here without hesitation!

A nice stay. I wish they had informed us of the need for reservations in the restaurant. We only stay for one dinner so had to eat at the buffet which was adequate but only adequate. Signage that identified direction to places such as the spa would be helpful The. Pools were nice and the bar drinks ggod

Everything was amazing

We had a great stay at this resort! The hotel was clean and had the nicest staff! The food was just okay but that is expected for an all inclusive. The drink menu was huge and everything tasted good. The rooms were clean, comfortable beds and air conditioned worked well. The water pressure in the shower was just okay and there was no shelf in the shower to hold toiletries. Also, the lighting was terrible for make up. Overall, the staff are what make this hotel. They truly go above and beyond.

Super clean with great hospitality

Beautiful Hotel, Gardens, Rooms, Buffet, Pools, etc... If you wish to shop, there is a pharmacy and a bazaar in front of the hotel on the street. You can ask for a Transportation to the Airport for 18$ USD (reserve in advance). Thank you Jaz Hotel for everything!

Very nice place to stay

Very good service and hospitality to me and my family from the hotel, extremely happy with my stay. Wifi is a bit slow but everythinf else is perfect

Excellent hotel, beach colors are great and staff very well prepared

Have had great experience at this resort. Had great buffet experience with many verities of food. Friendly staff, and welcoming.

Absolutely excellent, not a bad word to say about the place or staff, Will definitely be going back

The pool area is amazing. The room was beautiful.

Na

That was a very pleasant stay! This property ticks all the boxes! Location is incredibly convenient, being a beach front hotel with private beach and 6 pools, close to all the attractions, shops, airport. The rooms are tidy, nicely furnished and got everything you might need during your trip for the most comfort of your stay (including little details as free minibar, safe, all the amenities, daily complimentary bottle of water and daily fresh beach towels). The quality and selection of food is simply exceptional! But most importantly the service is just brilliant! The team of the hotel leaded by Sameh Saad who'd go above and beyond to make sure your stay is nothing but magnificent is absolutely another level! Will most certainly be back again and highly recommend to anyone who wants their experience staying in Hurgada to be flawless and enjoyable!

That was a very pleasant stay! This property ticks all the boxes! Location is incredibly convenient, being a beach front hotel with private beach and 6 pools, close to all the attractions, shops, airport. The rooms are tidy, nicely furnished and got everything you might need during your trip for the most comfort of your stay (including little details as free minibar, safe, all the amenities, daily complimentary bottle of water and daily fresh beach towels).The quality and selection of food is simply exceptional! But most importantly the service is just brilliant! The team of the hotel leaded by Sameh Saad who'd go above and beyond to make sure your stay is nothing but magnificent is absolutely another level!Will most certainly be back again and highly recommend to anyone who wants their experience staying in Hurgada to be flawless and enjoyable!

nothing

Internet was horrible. Never worked. Room didn’t look like the pictures

Excellent beach and accommodation. Was initially allocated to a smaller room than the one booked, also got locked out on the 3rd day despite informing reception of extended stay so room did not get clean. Convenient to local tourist shops.

It was an amazing stay although it is not the first time to check in Grand Plaza, but they amaze you with thier hospitality and also I was surprised when they sent a birthday cake to my room while I was away, to celebrate my birthday, it was a very decent and nice compliment. Thx a Million Grand Plaza.