We made two separate visits within the same week. Welcome was very different. First time no welcome porters and we carried own luggage in and up to our room. Receptionists were more formal and treated it more like a business. Second we had a great experience- were greeted by porters who carried bags in and took up to our rooms. Reception gave a very warm greeting and very chatty. Breakfast was great with wide selection of food. Pool was nice and clean with few people using it. We couldn’t find anyone to get towels from though. Hotel was clean throughout. Rooms were nice and big. Our request for maintenance was met within a few minutes and simple problem solved. Great location for the mall which you could access straight from the hotel.

Great location, right between Suriah shopping centre and Jesselton Quay. Staff were lovely and super accomodating. The rooftop was a great spot to swim and get beers after and watch the sunset.

Overall good and had a pleasant stay. Thank you

Arrived on the eve of christmas. It was evident the hotel is shortstaffed. we had to carry our luggages from the car to the lobby. the management has failed to plan for this. The value for money is not great either. The room is decent but not great. The breakfast (for the price) is too expensive for the spread. bear in mind, there are other great hotels in the city for cheaper price. you are paying for the location and thats it.

Very huge and comfy room with good sound proof walls and window. Very convenient to amenities and Suria mall connected to it at L1. Breakfast selections can be better improved with healthier choice selections.

Good hotel with good value especially with free breakfast and dinner. Furniture were bit old but comfortable. Spacious family room.

Good location and pool. Clean room, nice shower. Food was terrible.

Wonderful location, right next to the mall and connected to the hotel. Was given a partial seaview and room is big and spacious. Aircon is not that strong though.

The hotel is easy to find and is attached to a very large shopping centre.

Near to Jesselton Ferry Terminal, so it's convenient for those taking the ferry service to Tunku Abdul Rahman Marine Park.

Wiated 2 hours for check in as room was not ready ar 3.30pm. Housekeeping was terrible. Did not wash the cups/spoon/no did not replenish toiletries/did not change bath towels. Front office werent professional in handling guests.

Large space for family room. Everything OK except hard to find parking and lift to access the hotel lobby

Large space for family room. Everything OK except hard to find parking and lift to access the hotel lobby

We stayed in the Deluxe Room, Sea View on the 8th floor. 2 Adults and a 14 year old. The room and bathroom were very spacious and had modern décor. The view of the sea and islands is beautiful. Also staff are very friendly and courteous. Extensive choices at breakfast buffet however highly recommend that the hotel serve water at the buffet (only had hot water) as, each day my son had to ask for a glass of water (he doesnt drink juice or milk). We have travelled extensively and all other hotels have either had a water dispenser or water jugs. The hotel is part of a shopping mall with easy access via Level 1. The hotel is about a 10 to 15 minute casual walk to the night food market and other shops. Restaurants are also close by. Swimming pool and bar on roof top. Piano man plays in the lounge on Friday and Saturday evenings. We would highly recommend this hotel.

We stayed in the Deluxe Room, Sea View on the 8th floor. 2 Adults and a 14 year old. The room and bathroom were very spacious and had modern décor. The view of the sea and islands is beautiful. Also staff are very friendly and courteous. Extensive choices at breakfast buffet however highly recommend that the hotel serve water at the buffet (only had hot water) as, each day my son had to ask for a glass of water (he doesn't drink juice or milk). We have travelled extensively and all other hotels have either had a water dispenser or water jugs. The hotel is part of a shopping mall with easy access via Level 1. The hotel is about a 10 to 15 minute casual walk to the night food market and other shops. Restaurants are also close by. Swimming pool and bar on roof top. Piano man plays in the lounge on Friday and Saturday evenings. We would highly recommend this hotel.

The room was pretty spacious and clean. The paint around the window was pealing a little bit. The WiFi went out one evening and wasn’t fully working until the next afternoon. The staff was very helpful and pleasant. The location was great within walking distance of many points of interest and connected to a very nice shopping mall. Pool was small but nice and had a good view from the roof. Could have had a few more lounge chairs as there was only 4. Overall a good hotel for the price.

The room was pretty spacious and clean. The paint around the window was pealing a little bit. The WiFi went out one evening and wasn’t fully working until the next afternoon. The staff was very helpful and pleasant. The location was great within walking distance of many points of interest and connected to a very nice shopping mall. Pool was small but nice and had a good view from the roof. Could have had a few more lounge chairs as there was only 4. Overall a good hotel for the price.

We enjoyed our stay throughly.Breakfast was excellent and international with lots of chioces to suit all tastebuds, young and old.

Staffs are very friendly and helpful! The breakfast are excellent!Good location inside the Suria Sabah mall ! I will stay again

Staffs are very friendly and helpful! The breakfast are excellent! Good location inside the Suria Sabah mall ! I will stay again

We enjoyed our stay throughly. Breakfast was excellent and international with lots of chioces to suit all tastebuds, young and old.

The staff have been very friendly upon check in and helpful in finding tour for first time traveler to sabah like me, besides some hiccups like thai disco music blaring in my ears during one late night dinner, the other aspect of the hotel has been lovely. Positioned at one end of the town yet easy enough to travel around. Clean rooms and adequate amenities. Special mention to concierge - Gulam, Duty Manager - Perry, and Front Desk staff (Tara and a great other ladies) for making my stay a pleasant one. Will definitely stay here again for my next trip to sabah.

The staff have been very friendly upon check in and helpful in finding tour for first time traveler to sabah like me, besides some hiccups like thai disco music blaring in my ears during one late night dinner, the other aspect of the hotel has been lovely. Positioned at one end of the town yet easy enough to travel around. Clean rooms and adequate amenities. Special mention to concierge - Gulam, Duty Manager - Perry, and Front Desk staff (Tara and a great other ladies) for making my stay a pleasant one. Will definitely stay here again for my next trip to sabah.

excellent food

We chose Grandise for the proximity to the pier as we planned to dive. It was a good choice. This hotel is also next to a shopping mall with good variety of shops.the Blu Bar on the rooftop is an amazing place to be at sunset.

We chose Grandise for the proximity to the pier as we planned to dive. It was a good choice. This hotel is also next to a shopping mall with good variety of shops.the Blu Bar on the rooftop is an amazing place to be at sunset.

Location is right near Jesselton Jetty, which is very convenient for island hopping. Staff were also very helpful and nice. However, the shower water is not very hot and soundproofing can be improved.

It was ok. Great location.I think you should give complimentary parking for the guest vehicle. Most hotels will provide this.The pillows in the room too soft that you may need to request more pillows to make it more compact and comfortable.

It was ok. Great location. I think you should give complimentary parking for the guest vehicle. Most hotels will provide this. The pillows in the room too soft that you may need to request more pillows to make it more compact and comfortable.

We stayed 4D3N at room 819 sea view deluxe room. The shower area water couldn’t flow and drain smoothly. It’s like mini flood during shower. We didn’t use the bathtub but the tab water leaked and filled the bathtub full when we went back in the evening. Maintenance needed for the bathroom

We stayed 4D3N at room 819 sea view deluxe room. The shower area water couldn’t flow and drain smoothly. It’s like mini flood during shower. We didn’t use the bathtub but the tab water leaked and filled the bathtub full when we went back in the evening. Maintenance needed for the bathroom

Great hotel, nice pool area, helpful staff. We couldnt seem to get our A/C to be anything but freezing cold - even on heat it would blow cold air. Otherwise, everything was excellent! The view from the pool area was also fantastic! Shops were convenient since the hotel is attached to a mall! Food options at hotel, as well as in the mall area.