Housekeeping can be improved significantly

Hotel is clean, staff are friendly and so close to Alharam

Overall excellent experience

I stayed for the first time at Anjum, but it was one of the best experiences. They have it all inside the hotels, food, shopping, courtyard (the best), etc. Rooms were spacious. It was very busy in Ramadan but the location beats it all, very convenient walk to haram, taxi didn’t have issue dropping off. Just got partial Haram view due to availability, although upgraded to Haram view. Appreciate everyone there from all the employees and workers to help us make it smooth.

Good location with Haram Good value for money

I was double charged on my staying ,my credit card my card charged twice for the same staying period , called several time not getting no where with them ,,they refuse to work with me or give me my money back awful experience with them. I will never use or recommend them again stole my money. that's a shame I have to pay twice without consideration& hurtful .unprofessional.

Great hotel and very close to Masjid Al Haram. Only 5-7 min walk depending on the crowd. Three or four hotel next to clock tower. Room service was great and able to get my stuff quickly. Reception was great as well. I went there around 2 am in the morning and was able to get my room as expected. Over all excellent experience.

Excellent service. Good location.

I recently stayed at this hotel and had a mixed experience. On the positive side, the cleanliness of the hotel was commendable. It provided a comfortable environment to return to after a long day. Its proximity to Haram is its standout feature, offering incredible convenience for those looking to be close to this sacred site. This was a major plus for me and likely for many other travelers with similar intentions.However, there were a few aspects that could use improvement. The hotel's decor and facilities felt outdated, giving the impression that a renovation might be due to bring it up to modern standards. While this didn't significantly impact the comfort of my stay, a refresh could certainly enhance the overall guest experience.One notable challenge was transportation, particularly during Ramadan. Getting a taxi in and out of the area proved to be quite difficult, which might be something future guests would want to prepare for. The holy month brings about unique challenges and an increase in visitors, so planning ahead for transportation is advisable.Lastly, the hotel's customer service, especially through their WhatsApp channel, was less efficient than expected. I encountered a significant issue when road blocks prevented access to the hotel, and despite reaching out for assistance, I didn't receive a timely response. This lack of communication can be quite distressing in such situations and is an area where I hope to see improvement.In conclusion, while the hotel offer

Good location

I love this hotel 🛏️

Scame

Very nice, breakfast excellent

Good hotel, close to the Haram.

Very Uncomfortable bedding and pillows

Amazing especially housekeeping and quality of Arabic Food

Great location. First two days was great price since we loved the hotel we wanted to extend the stay and they changed the fee to almost double the price (if I had booked with hotels from the beginning it would’ve not been double). Breakfast was great. Extremely close to masjid al haram. Overall if the price is reasonable I’d recommend it.

Hello, I booked double/Twin bedroom for my father and his friend. However, when they arrived, they were given a room with one bedroom. The other person ended up having to sleep on the account. It was uncomfortable.

Very Dirty I got sick because the room is not clean or sanitized before. It was a very bad experience.

Location was awesome. Parking was expensive. Room service was good.

Bathrooms are dirty. Stuffs are rude in the reception.

The check in was easy and fast. The cleaning crew came everyday to check if the room needs cleaning. Staff are very helpful.

Parking is expensive

حجزت غرفة لثلاث اشخاص لكن عطوني غرفة لشخصين

Good

very comfortable with easy access to Masjid-e-Haram

Overrated Not the 5 stars experience I was looking for Location is far from other hotels and shops

Overrated Not the 5 stars experience I was looking for Location is far from other hotels and shops

Staff are really helpful.. Other than that, the hotel is a big NO. rooms are too small, water in the shower is very weak and either hot or cold. Food at the restaurant was cold. Really disappointed with the hotel.

Staff are really helpful.. Other than that, the hotel is a big NO. rooms are too small, water in the shower is very weak and either hot or cold. Food at the restaurant was cold. Really disappointed with the hotel.

When i came to check in. The receptionist refused to check me in because of some issue between the hotel and Expedia regarding the payment. I had to wait with my family at the reception for about two hours to resolve this issue. Even though, the payment was already paid through Expedia. The management paid zero attention and asked me to call Expedia to resolve this issue.+ my reservation included a free breakfast buffet where the receptionist stated that it is only include one person while the room is for two persons. The staff there are the rudest i have ever dealt with (at least the one that i have met) and i do not recommend this hotel at all. Thanks,

When i came to check in. The receptionist refused to check me in because of some issue between the hotel and Expedia regarding the payment. I had to wait with my family at the reception for about two hours to resolve this issue. Even though, the payment was already paid through Expedia. The management paid zero attention and asked me to call Expedia to resolve this issue. + my reservation included a free breakfast buffet where the receptionist stated that it is only include one person while the room is for two persons. The staff there are the rudest i have ever dealt with (at least the one that i have met) and i do not recommend this hotel at all. Thanks,