Stayed at Charlotte Guest House after a concert at Wembley. A very friendly & helpful welcome when we checked in followed by a clean & very nicely decorated bedroom & bathroom. A comfortable bed & quiet neighbourhood resulted in a good nights sleep! In an excellent location for Wembley we would definitely visit again.

The staff made an effort to get my room ready asap and they were very responsive. There were some "old house" issues, like any home. the shower door was hard to open from the shower inside. The pillows were "tired" and the bed mattress felt old. The upgrades made in the bathroom were beautiful. The area was very nice. Thank you.

Great place in London, so conveniently located, right next to transportations stations. Overground, Train and Underground with the Jubilee line. Easy access to downtown London. The Guesthouse is clean and great affordability for London. we got a enovated bathroom. Staff was nice and we encountered no issues with this stay. will book again.

For us, it was a really good location. Main West Hampstead shopping street at the end of the road and train stations just five minutes’ walk. The room was very pleasant and seemed recently equipped. It did not feel crowded. The bed was comfortable and the shower easy to use. We had a small fridge and a microwave and kitchen area sink so could eat simple meal if we chose.

It is very close to the train, over and under ground.

All good - many thanks

The check in experience was excellent. They were in touch leading up to the stay and we were able to drop our bags and they very kindly put them in our room for us. The creme egg for our daughter was a lovely touch too after a long trip. The room was perfect for a family of 3 with our little girl getting her own room. The transport links were excellent and there were lots of lovely places to eat a stones throw away. You got discount at a lovely bakery nearby too on showing proof of your stay. The only downside, which is common in guest houses, was the noise from neighbours. The people above us decided to roam around for an hour between 3 and 4am and it woke my daughter up several times. This was only a small thing though in a very enjoyable stay. Would definitely stay again.

Got a room with low standard. Worn out and with a moldy smell. Lots of noise coming from the train station.

Right next to the tube and overground station but still quiet. Staff are available most of the day. Good value.

Thank you very much! It was clean, very comfortable and cozy room, perfectly clean showerroom and toilets. Highly recommended! I will definitely come again.

Nice and cozy. A block from main office, though

This was a clean, quiet place with friendly staff and good facilities. Excellent shower water pressure in a newly finished bathroom, too. Our only complaint was the WiFi, which was both slow and extremely prone to cutting out; and there was an inner door on a spring that closed automatically that was also quite annoying. That said, if you're looking for a convenient, clean place to sleep that's close to all types of transportation, I wouldn't hesitate to recommend this.

Clean comfy, reasonably priced and not far from the centre of town. Very convenient. I’d use it again.

friendly staff and very convenient location!

Very clean and a warm welcome. Shared shower clean and modern. Would happily stay again.

the room is good and comfortable but it's located in a higher level that it's difficult for an almost 60 years old couple to go up with 2 large luggages, we have requested a lower level room when we made the booking

Cleaning could be better. I would stay again for the convenience.

Good, shared bathroom. Motion sensor lights in common areas. 3 star beds, not uncomfortable but not the best either. Convenient location with west Hempstead? Thameslink station. Convenient check in / out, I’d recommend.

In walking distance to the West Hampstead stations. Clean and newly renovated small room, but manageable.

As a 50+ woman traveling alone this was perfect. Inexpensive all I’m doing is sleeping there, I’ll do it again!

A wonderful place to stay! The communication was great and we had no problems at all! We had a double room en-suite which was in a different building across the road but was so easy to find and the room was very clean, comfortable and the location was perfect! The room was a little hot but my own home is currently too hot so it’s no different, just England summer in an English building! Highly recommend this place and will stay again!

Very clean room, although very small. Has some nice amenities: small fridge, microwave, sink (in addition to the bathroom sink). Tight for two people. We were only in London for 1 night, though, and this suited our needs. Extremely well located--a few minutes walking from Tube station (Jubilee Line) as well as the Overground station. Lots of shops and restaurants nearby. Staff was helpful, but available on-site only during very limited hours: 9AM - 4PM. This could be problematic for some. They did stay an extra 5 min when we arrived late at 4:05PM (I called in advance), but they said normally they leave promptly at 4PM. Walls were a little thin, as we could hear our neighbors in the building. Overall a pleasant stay.

Very convenient to the subway and the staff were very helpful

Nice area easy tube access good clean and quiet

Nice clean room with all facilities.

All good - nice clean room - slept well :-)

The beds were like sleeping on a concrete floor. We had to find alternative accommodation after two nights as we could not sleep.

The room for 3 persons is too small and the heater for the room is not strong enough for winter. There are no help provided even when the staff knows that our family has 2 big luggage to be brought up the stairs.

A litle surprise that the room we had booked were in another building, but it was not far, and the check in was easy as we got good instruction before we arrived. The room was waaaay bigger than expected, but then again made the queen bed seem extra small. Travelling with three girls, on bed and a queen bed was not the greatest choice, but thats on us for not checking the reservation. We did on the other hand ask for another duvet, so that we didn't have to share but that request was not even replied. Along with that request we asked the reception (by email, because of opening hours) what was going to happen with the breakfast we booked (full breakfast via hotels.com) that we understood from the night manager wasn't going to be served. No reply. This was overall a great location, and the rooms were nice. but we paid for breakfast for 3 days that we didn't get....

Great location for getting in and around London

Always stay here when I visit London. Easy access to the underground and overground. Lots of great places to eat. Highly recommend

Great value for money, very clean, smooth check-in and check-out. Will come again!