I had to cancel on the day of arrival due to unforseen circumstances. Phone hotel on the day to let them know asked if there was any chance of a refund please. Was told someone would call me back asap. still waiting 7 days later.

Very comfortable night

Only one person to do check-in, who was also the barmaid for the public bar and the attendant in the pokie room....so that meant we were constantly interrupted during check in. We requested 2 single beds, got a room with 1 queen bed, asked to move us....which took time to find a room with single beds. Thankful that they did move us as the original room they gave us looked out over the back roof of the hotel and nothing else. At least the room we eventually got had a view straight down to the front of the hotel where we could see our rental car which was street parking. We finally got to our room, unpacked then went downstairs to find something to eat only to find on our return that our cards didn't work. So back to reception to request more. On our 3rd night the same thing happened, our cards didn't work so once again we had to get new cards. All up we went through 3 sets of entry cards for a 4 night stay. The rooms are basic but very comfortable. Shower pressure is superb. The in-room guest books need to be updated, they still say that there is room service and that there is a restaurant onsite that serves dinner and breakfast - Not so. Granted that the receptionist did say that she had only been there for a week, between her and Rahoul - I'm sure they're the only 2 that run the hotel/motel, they did a great job trying to do the best with what they had.

Only one person to do check-in, who was also the barmaid for the public bar and the attendant in the pokie room....so that meant we were constantly interrupted during check in. We requested 2 single beds, got a room with 1 queen bed, asked to move us....which took time to find a room with single beds. Thankful that they did move us as the original room they gave us looked out over the back roof of the hotel and nothing else. At least the room we eventually got had a view straight down to the front of the hotel where we could see our rental car which was street parking. We finally got to our room, unpacked then went downstairs to find something to eat only to find on our return that our cards didn't work. So back to reception to request more. On our 3rd night the same thing happened, our cards didn't work so once again we had to get new cards. All up we went through 3 sets of entry cards for a 4 night stay. The rooms are basic but very comfortable. Shower pressure is superb. The in-room guest books need to be updated, they still say that there is room service and that there is a restaurant onsite that serves dinner and breakfast - Not so. Granted that the receptionist did say that she had only been there for a week, between her and Rahoul - I'm sure they're the only 2 that run the hotel/motel, they did a great job trying to do the best with what they had.

Loved the shower friendly manager very quite location Room Good size Large bed just a smidge on the firm side For me but partner said all good for him

Loved the shower friendly manager very quite location Room Good size Large bed just a smidge on the firm side For me but partner said all good for him

The room was lovely, very clean, and nice and quiet. I enjoyed my stay here.

The room was lovely, very clean, and nice and quiet. I enjoyed my stay here.

Good location, friendly helpful staff. TV (remote?) not working. Clock on daylight savings time, sing plumbed backwards, but none of that mattered as much as having a quiet place to sleep. Bed good, I personally don't like duvets (too hot and can't make it cooler so disturbed sleep).

Good location, friendly helpful staff. TV (remote?) not working. Clock on daylight savings time, sing plumbed backwards, but none of that mattered as much as having a quiet place to sleep. Bed good, I personally don't like duvets (too hot and can't make it cooler so disturbed sleep).

Clean,newly fitted out rooms with excellent shower.

What did you like or what was unique about the property. What didn't you like?

The room was pleasing. The only parking offered was on the street. The restaurant was a disaster - twice the appetiser arrived, while only half the main was served! When asked about the bacon and egg that should have accompanied the burger, I was informed, "Oh dear, sorry I forgot." No offer was made to set the order right,nor any discount offered!

It was really clean and rather modern rooms. And the service was great

Very, very friendly staff and the coffee shop was great.

Advertised restaurant and bar. Restaurant not available and bar was limited selection of bottled beer only.

Nice and quiet but we would have been happier if the parking was more secure especially since we left our van out on the street.

Clean and comfortable, generally a Great place to stay.

Good accommodation for a short stay - a short way from New Plymouth, but well worth the travel. I'll use the Masonic Hotel again...

Nice hotel, close to shops, absolutely lovely staff and the small cafe next door has great food! Would have happily stayed more nights!

This was a very unprepossessing hotel on the outside, with some quite newly refurbished rooms upstairs with very adequate accommodation. We enjoyed a meal in the dining room in the older part of the hotel downstairs. The staff were very friendly and helpful. Construction in the street outside seemed to affect access to the hotel parking area, so we parked in the street, without any problem.

This was a very unprepossessing hotel on the outside, with some quite newly refurbished rooms upstairs with very adequate accommodation. We enjoyed a meal in the dining room in the older part of the hotel downstairs. The staff were very friendly and helpful. Construction in the street outside seemed to affect access to the hotel parking area, so we parked in the street, without any problem.

This suited us for a quick overnight stay. Takeaways across the road. Right in the centre of town.

Short visit but sweet ,all excellents and have told all our friends to go when they venture that far South.

Totally worth the money you pay for it. We will be back :) !

Stayed at Masonic while visiting family in the area. As usual room was very clean and comfortable. The bed was so comfortable it was hard to get up in the morning. Will definitely stay again.

Stayed at Masonic while visiting family in the area. As usual room was very clean and comfortable. The bed was so comfortable it was hard to get up in the morning. Will definitely stay again.

Nice clean basic place with a restaurant that closes before 8pm so if you need a more proper dinner you need to get there early. Otherwise there arent a lot of options other than fast food pizza, Indian, Chinese, or fish and chip takeout nearby. We were able to park our car right outside so that was convenient, but if you have trouble climbing stairs to your room then please think twice before you stay here as there is no elevator.

Nice clean basic place with a restaurant that closes before 8pm so if you need a more proper dinner you need to get there early. Otherwise there aren't a lot of options other than fast food pizza, Indian, Chinese, or fish and chip takeout nearby. We were able to park our car right outside so that was convenient, but if you have trouble climbing stairs to your room then please think twice before you stay here as there is no elevator.

I appreciated being so close to my first appointment in the morning. It would been nice to have some sort of chair in the room for watching TV. Not having Sky was a down point. A free continental breakfast was a bonus.

Stayed for family get together, have stayed here before and still great service and comfortable room. The bed is especially comfy. Dining room needs updating. Will stay again.

Great place to stay, clean nc very comfortable room. Will definitely stay again