Centrally located to attractions. Check in process during Shabbat was a bit more involved.

Disappointed

Ok

The staff is friendly, the hotel is in decent shape and the location is right at the center of everything which is amazing. However you are not supposed to feel like people in the street are with you in the room when you are on the 8th floor. Any self respecting hotel would have soundproof windows. Service was ok though we asked the safe to be opened and nobody came... Overall a nice hotel and the beds are very comfortable but not recommended if you're a light sleeper because it's very noisy outside until late at night.

My third or fourth stay at this hotel and unfortunately it is not keeping the quality it offered in previous stays. Staff is friendly and helpful but the facility maintenance is not keeping up. Noisy aircon, broken sensor in elevator. Water faucet at public toilet wobbly. Yet - the location is great. Plenty of entertainment, attractions and food within walking distance. Beautiful vista from dining room at 11th floor and a great breakfast buffet. Spa and pool at the basement. Spa offers treatments alas a small basement pool isn’t much fun.

The location and the service at this hotel is excellent. Parking is available at a lot close to the hotel. The food is excellent.

Nice hotel definitely will return!!

Amazing

Overall great stay we enjoyed the location. It was a lot to do at that location which made it very convenient for us. Did not have to take any type of extra transportation. Also great food areas around. The staff was great. They helped us out on any and everything we asked for. we definitely recommend and we would stay there again.

Great location

Sterile, sterile, sterile. Facilities are nice, place is clean, bed comfortable. Towels and bath supplies a bit second rate. Unhelpful, unfriendly staff -- lugged my own suitcases whole they just stood there and watched. No one smiled, no one said hello. Nothing special here.

Amazing location. Really a classy hotel. An island of calm in a sea of excitement. They even sent us a welcome wine bottle on arrival. Loved it

This hotel was in a great location and the staff was very helpful. I’ll book here again.

I LOVED this hotel! The room was great - absolutely, totally quiet, clean, very comfortable, with an espresso machine and tea kettle, robe and slippers. The hotel spa and gym are terrific - well-equipped, clean, lovely. The hotel staff were friendly and helpful with everything. The location couldn't be better - lots of cafes, shopping, transportation everywhere. My only small criticism is that the breakfast buffet, while abundant, was not as well-stocked as some other five star hotels - though I only had time for breakfast one day out of my seven at the hotel. It's definitely my new favorite hotel in Jerusalem and I can't wait to return!

Best location in the city, close to the old city but also very close to many restaurants and shops. Service is quite curt, but that seems to be normal in Israel. Could use a renovation, rooms and public spaces are looking tired. Gym is small but adequate. More like a 4 star than a 5 star property. Note that the hotel does not have road access - if you have a car, park beforehand at the lot identified on the hotel’s website.

The stay it self was great ! we really enjoyed it, the food was also amizaing !

This is a great hotel to stay at. I was there an entire week and the room was cleaned every day, the staff were very cordial, and it’s a 5 minute walk to Mamilla Mall. I read some reviews that make me wonder if they actually stayed there. Oh and the breakfast menu was super fresh and beautifully laid out.

The location is fantastic and the Herbert Samuel chain are clean, sleek and professional.

Did not receive vip access as planned but service was very good

Amazing staff. Friendly and helpful. Can't get a better location. Dinning options in the neighborhood were excellent.

Very satisfied with value for money. Great location. Very friendly efficient check in. Medium size hotel. Room cleaned on time and sufficiently.

I had high expectations for this hotel from all the reviews I read. I booked 3 rooms for our stay as we were traveling with our son and a friend. We had to check in twice. The first time was an hour before the rooms were made available and then once they were we were asked to check in again. Despite my trying to tell the reception staff that this had already been done, he rudely stopped me from speaking and told me he was doing his job. I eventually called the previous staff member who checked me in who sorted our the situation. But no apology, they just argued amongst themselves and carried on. Liked: Area, location is close to everything. 15-mins to the Wall, 5 mins to market, 4 stops from main rail station. You can't get better than that. The hotel is old school but it's clean and quiet (we were on the 10th Floor) Disliked: staff (my experience, may be different another time), room was very small, no coffee pods for the machine, aircon was super loud. I think there are many other great options in JLM at this price and we would probably explore those the next time we visit.

A very nice hotel in a great location. A few minutes walk to the Old City's Jaffa Gate. A great nighttime vibe right outside the hotel.

The area was amazing, the room no, very small beds, room was dirty, the cleaning staff came very late and made a terrible job .

The property is in the centre of town Great location Housekeeping is not good Cleaning was not done of the room

The hotel was in a great location, a 10 minute walk to the New Gate of the Old City. Staff were all very friendly and helpful. Room was serviced daily and kept clean and the a/c worked very well. Room was a little smaller than we expected but otherwise it was a wonderful stay

Absolutely beautiful, luxury and affordable hotel, that far exceeded my expectations based on some of the reviews on here. The service was exemplary, people were friendly, responsive, and very helpful, especially with getting my luggage from my car in the parking lot and then back. A lot of it has been written about the parking situation, and it’s not that big of a deal. There’s a parking garage exactly one block away from the hotel, which was convenient and not too expensive. The hotel bent over backwards to assist me with my luggage during check in and check out which made it much less of a hassle. The location is unmatched. It’s right off of Ben Yehuda street and beautiful Nachlat Shiva. The gym is well, equipped and clean, the pool was beautiful and warmly heated, and the steam room and sauna was excellent. I would stay here again in a heartbeat.

Staff was nice but not very helpful.

It as nice

I had the most wonderful stay here. Everything from the staff at the reception , to the housekeeping staff, and the doorman were so friendly and helpful and went out of their way to help make this a wonderful stay. The room was spacious and clean. The food on the Friday night was delicious . I could not recommend it highly enough and will definitely be back again . Thank you to everyone . Nothing was too much trouble for anyone . Outstanding hotel x

The staff was very helpful and easy to deal with. The hotel is conveniently located to restaurants and shops. The hotel people made our stay very pleasant and really helped us figure out our way around town.

Superior room was 12’-1” x 12’-5”. At least they billed it as such and told me I don’t know how to measure a room. From front desk to hotel manager, lies and excuses.