Hotel was clean and had great location!

Staff was bad, they didnt speak English very well. the only person that was really trying to help me was a young lady, but I saw her getting patronized by a male staff boss all the time. I had multiple problems at the room - pillows were uncomfortable, bed was pretty short and too soft so my spine would hurt. And the air conditioning was loud, flashing lights in the night and annoying. It was hot in the night but the aircon was heating the entire hotel and it was impossible to turn the heating off which made the air in the room super hot and dry. I dont sleep with aircon on , because it makes my throat and eyes sore - it was imposible to turn it off. Because of these problems, my body didnt relax and regenrete during the night - which is the most important role of the hotel which it failed. The pool wasnt working even though it was already hot and it wasnt mentioned on booking. The light from the corridor was so bright it would always get into the room through a hole in the door. But what is worst is that there was no empathy from staff towards me. I told them about all these problems. It was 1am in the night and I couldnt sleep, my back hurt, air con was on, lights were waking me up and my eyes and throat were sore. The staff went to some kind of panic mode - they couldnt speak English (also the morning shift couldnt). They told me 10000 words but none of that was to help me, the male stuff couldnt comprehend that they failed the hospitality part, they just kept repeating to me everything was ok. even after I told them it wasnt ok… The pinnacle of dissapointment was when I told them my throat is sore becase of the air con, and they gave me 2 bottles of water and charged me for it…. Now I dont know if this is culture difference but in a normal place when you failed your guest , you offer him something for free… It was a huge insult to me, to sell me water for a sore throat when it was hotels fault in the first place.

The view from our room, the location, the breakfast, the beds.

the reception upon arrival was a bit cold. the shower was weak and the temperature unstable. the room was nice but needs to be renovated.

I loved the view from my very large comfortable room out to the Old City of Jerusalem. I also really liked the huge fresh breakfast buffet! The staff were friendly and courteous. Definitely recommend.

Breakfast had a huge variety.

The bathroom flooded every night, the Shabbat lunch of overpriced and not worth the money. There was also an incredibly rowdy group of young men who destroyed the Shabbat weekend. While, the location is ideal the staff (apart from the the kitchen manager) is quite lazy and unhelpful. The front desk refused to arrange a taxi, for my sister and I to the central train station, during a torrential rain storm.

Our room was a little too warm.

The hotel is located in a perfect spot overseeing the Jerusalem Old Town. The staff at reception was extremely helpful and willing to go above and beyond! When we asked for a room with a slightly better view (the view from the 1st room wasn’t the best), the manager was so kind to upgrade our room at no additional cost. The sceneries from the new room were just unbelievable! We highly recommend this place!

Brand new hotel with very nice Facilities

Good Location, good breakfast, big room and free parking

The room was not clean, they took care it after our complaint. The price was high, the reception with little empathy.

Their brkfast u do not want to miss so worth adding on brkfast to fees. Amazing fresh huge so enjoyable.

Location is vey good, great view and nice park nearby.

Breakfast very expensive.

friendly staff hospitality food

nothing