The hotel looked new and modern. However, the spa was closed during the Ramadan period so it wouldn't be good for tired climbers of Mt Ijen and Mt Bromo who were looking forward to a spa. The spa nearby was also closed for Ramadan period. The swimming pool was also closed earlier at 4 pm during Ramadan. So, if you may want to reconsider if you are booking during Ramadan period (I think they should have stated it in their website so that we can make well-informed choices as we book it because of its spa service.) The room is spacious with an extra sofa bed (too small and hard for an adult to sleep for more than 1 day). The colour of the rooms are bright and cheerful with kettle and fridge. The staff of the hotel were generally friendly and helpful. They even helped us to get the driver to drive us to the local goodies shop (on our way to the airport) so that we could shop for some local goodies as our souvenirs. There is a Boncafe restaurant near the hotel. The taxis are easily available to the customers. There is a nice motorcycle accessories shop nearby with great staff and service. The hotel offers shuttle service to the major malls and also provide an airport transfer service at a reasonable price.

My Husband and Son went there for business trip. They were very satisfied with the rooms once they entered. The room are clean and the drinking area are good too. Breakfast and local food are good only the western food need to improve

The hotel is new (2015) with ‘hip’ atmosphere and shocking orange color motive…☺ The staff are amazingly helpful and cheerful (you this phrase every time you enter the elevator).The hotel location is central and was only 5 minutes drive (not at pick hours were it become 20 min) from the Grand City convention center.While the hotel is really pleasant, the rooms are small. There are no wardrobes or closets to store cloths. There is only an open niche with few hangers. We had to use the sofa as our wardrobe.However, the biggest issue we had was the noise. The walls seems to be made from paper since we could hear any noise (including snoring !) from the next room (probably they could hear us too). This means that at different hours of the night we would wake up to people coming in or going out. Moreover, the window glass is also quite thin (be careful not to lean on it) since we could hear children noise at 7am from the pool, 10 stories below us not to mention the train noise.On the up side, breakfast was great. The dinning room is open design, light and nice. Great selection of any food from east to west.

The hotel is new (2015) with ‘hip’ atmosphere and shocking orange color motive…☺ The staff are amazingly helpful and cheerful (you this phrase every time you enter the elevator). The hotel location is central and was only 5 minutes drive (not at pick hours were it become 20 min) from the Grand City convention center. While the hotel is really pleasant, the rooms are small. There are no wardrobes or closets to store cloths. There is only an open niche with few hangers. We had to use the sofa as our wardrobe. However, the biggest issue we had was the noise. The walls seems to be made from paper since we could hear any noise (including snoring !) from the next room (probably they could hear us too). This means that at different hours of the night we would wake up to people coming in or going out. Moreover, the window glass is also quite thin (be careful not to lean on it) since we could hear children noise at 7am from the pool, 10 stories below us not to mention the train noise. On the up side, breakfast was great. The dinning room is open design, light and nice. Great selection of any food from east to west.

nice, near centre city

Great place to relax. And the pool has very nice chairs to just sit back, eat, and take in the atmosphere. The enchiladas are great as well.

It was my first time at Harris, it was as expected. I am satisfied. Service was very good, car valley was really helpfull, as i was arrived at night.

We were stay for 8 nights at this new hotel, very satisfied with everything in this hotel. Very clean and tidy, super friendly staffs from the doorman-receptionist-cleaner-waitress ... everyone. And theyre very helpful with any requests from us. Only 1 day that weve got a bit shock with the room cleaner but the rest was superb. The price was affordable and the location was good. Will stay again in this hotel if we come to visit Surabaya and will recommend this hotel to our friends.

We were stay for 8 nights at this new hotel, very satisfied with everything in this hotel. Very clean and tidy, super friendly staffs from the doorman-receptionist-cleaner-waitress ... everyone. And they're very helpful with any requests from us. Only 1 day that we've got a bit 'shock' with the room cleaner but the rest was superb. The price was affordable and the location was good. Will stay again in this hotel if we come to visit Surabaya and will recommend this hotel to our friends.

this hotel was staffed by young people a delite to deal with amazing service nothing was any trouble.monday is buffet night had a great meal .bfst buffet style great food and amazing service included was entire staff singing and dancing beat that.would recommend hotel to all as value plus for your money

Worth for money, smart service, great breakfast

Had a great stay the manager Harry was very good went out of his way to make us happy when any issues occurred he fixed everything promptly a swift smooth manager thanks harry

Stayed in the hotel for 5 nights. The hotel is new. The room is clean, bright and spacious. The staff is friendly and helpful. The breakfast is fantastic. It has many varieties of food and beverages. The food is delicious and fresh. Room service is excellent. The price is reasonable. I will definitely stay in this hotel again when I visit Surabaya next year.

Really enjoy the stay. Didnt expect the hotel staff are so friendly and helpful. Room are clean and comfort.

Staff friendly and happy always willing to help breakfast is very good many dishes to choose from